Bitsler Anmeldelser 390

My withdrawal is on hold for no reason, contacted many times absolutely no positive response, my account is fully verified, BTC WITHDRAWAL USUALLY TAKES NOT MORETHAN 20 minutes, but this casino holding my payout. will updates any progress on my withdrawal. Untill then it’s not even deserving one STAR.
DAY1: 02/05/26 withdrawal is on hold nothing, customer support can’t help
DAY2; 03/05/26 contacted customer service no positive reply still security check in progress
DAY3: 04/05/26 unable to help my query
DAY4: 05/05/26 stop responding my queries by email and chat, as they informed me there is nothing update on my account
Will update my next progress
DAY5: 06/05/26 absolutely not responding my email by Bitsler casino, I don’t know what kind of security checks going on.
DAY6: 07/05/26 still withdrawal is on hold, they stop responding by email/live chat.

As a VIP user (platinum 5) I have had an important bug that was their fault and their support treated me very badly, they did not give me a minimum compensation at least. I don't feel valued as a player in his casino and I abandoned him. I DON'T RECOMMEND IT, IF THERE ARE BUGS BECAUSE OF THEM THEY DON'T TAKE CARE OF IT.

Bitsler is 100% legit and genuine, many good promos wager contest week months coupons and more rewards for players ..easy deposit and withdrawal..customer support response is very good ..never had any problems..overall great experience and still I am playing regularly

Nice website

Strongly recommend for playing in here. We had a lot of promos and surprises every month, daily trivia and other chat games for players like us. Newly updated UI and a fresh gambling experience. Its like a family for me as i spend most of the time in their.

One of skemmiest sites in the industry. Their admin NWOBITCOIN did in last 2 years something terrible with their site. No chamce to hit absolutely anything. Yet he keeps deleting my reviews here. Good job u fat English muppet

Scam casino withholds my earnings even though I fully passed their KYC

they didnt give 1st deposit bonus stay away

I saw an advertisment on social media of the company. I figured I might as well try because the sportsbetting platform looked great. I deposited around 3800$. I placed 4 or 5 bets and my account was blocked. they did it without even notifying me in any shape or form. I then contacted support and they send me this long paragraph : Hello,

Following our investigation, it has been confirmed that you used more than one account on Bitsler and that you were part of a coordinated group aiming to obtain an unfair advantage. This is a direct violation of clause 14.1 of the Terms and Conditions, which states that “holding more than one account is strictly prohibited (per person/IP address/household/family).”

In addition, the coordinated activity and betting patterns observed between the linked accounts demonstrate an intent to abuse promotions and circumvent the system. This behavior constitutes a breach of clause 14.3, which prohibits “obtaining an advantage against the casino without any risk (exploiting a bug, using more than one account to abuse promotions, etc.).”

In accordance with clauses 6.1, 7.1, and 14.1 to 14.3 of the Terms and Conditions, Bitsler reserves the right to void bets, confiscate funds, apply account-level sanctions, and permanently close any account involved in fraudulent or abusive activities.

I barely placed any bets, they confiscated my money and they told me I was part of some organized group and that I used multiple accounts. (Which is obviously false) I placed only 5 bets and they accused me of some kind of scheme.

To this point, they have kept my 3800$ and won't give me my money back.

I am really disappointed that an online site who is liscensed can do that....

Hello And warning !After two years of leaving here and losing a lot, I saw that today I have a $50 bonus because of my level. After wagering, I saw that the loss was a lot. I wanted to withdraw it. I saw that they automatically activated the 2FA code for me, but I couldn't withdraw it. When I told support to take it, they took it and asked for KYC!!!
Conclusion: Don't be fooled by the rewards and benefits of this site. Everything is controlled here. Previously, they would steal your money through KYC requests, but now they automatically activate 2FA to stop you. They don't even spare $50. They are very greedy. Don't bring thousands of dollars here like the previous user because they don't give anyone any money. They are only here to take it and their hands are exposed!!!
I gave up the $50 bonus, but be careful not to deposit money.
Take care and thanks.my Account "MDorcel"

The customer service is great and the cashout. If fast. Love this place. It's been like a second home,The platform is easy to use, deposits and withdrawals work smoothly,good game selections, special jackpots which are super possible to win!! And updates sites to keep smooth running and current.
Love 💕 it here

EDIT / UPDATE: After my complaint, the verification was finally completed and my withdrawal was processed. The payment has been received.

However, I still want to be honest about the experience. While deposits are instant, my withdrawal initially got stuck due to a pending proof of address verification that exceeded 48 hours, with no clear ETA provided by support. I was told to contact support if it took longer than 48 hours, which I did, but progress only happened much later.

If such delays are possible, this should be clearly communicated or handled before accepting deposits, not after a withdrawal request. Holding a user’s funds for days without a clear timeline seriously affects trust, even if the issue is eventually resolved.

I appreciate that the payment was finally made, but the verification and communication process definitely needs improvement to avoid similar situations for other users.

The platform is easy to use, deposits and withdrawals work smoothly, and everything feels transparent. I haven’t faced any issues, and the overall interface is clean and user-friendly.
They offers lots of promotions also
Good experience till now hoping it stays consistent in the future as well!

Best game and all chat Room MOD helpful

Me eliminaron las lluvias alegando, que era abuso de promociones, cuando he perdido mas de lo que he ganado en la trayectoria que llevo en el casino, agrego que volvi a chatear con ustedes ayer 3 de Diciembre y envie mi capture donde depositaba casi todos los dias ademas del capture donde la ultima vez que hice un intercambio en cripto fue el 17 de septiembre, y no supieron responderme alegando mi abuso de promociones y esta fue su respuesta :
Lamentablemente, no será posible habilitar esa función en este momento. ¡Sin embargo, siéntete libre de disfrutar de nuestros muchos otros beneficios de nuestro club de fidelidad!
Ustedes saben que tengo la razón y no supieron desmentirlo con pruebas, yo les recomiendo que no ofrezcan ofertas engañosas, y yo si tengo pruebas de lo que ustedes dicen no es así, además ustedes no pueden considerar que lo que han dado en lluvias como bonos, porque por ejemplo si te cae una lluvia de 0.05$ y la perdiste jugando, no te estas beneficiando

All my problems have been solved, I hope it doesn't take another 10 days to get my account in normal standing, besides that I love bitsler , there should be a inhouse id verification system

Hate to love and leave Bitsler!! Wish they weren’t shutting down. I really enjoyed Bitler and I’m sad to see one of the good ones go.

DEVERIA SER 20 DRIZZLE A CADA 12H E O RANK FOI PRA CADA 24H -.-

My cashout has been kept hostage . They asked for KYC which I had provided right away
been more than 3 days they haven't approved KYC
I am ready to provide them with required documents , but all they ask me to do is wait.

I have all the chats , screenshots of deposit & cashout requested, if it is needed.
I am waiting , as to see how long this is going to take to be sorted & will come back & update once they sorted it.

update as of 3/11/2025
I contacted veriff ( kyc partner of bitlser ) to speed up the kyc / POA & they said they are B2B and wont't be able to help me directly.

So , it's upto bitsler internally to speed/re-initiate kyc & cashout the winnings.

All bitsler needs to do is internally expedite the matter , re - initiate KYC so that i can upload Proof of address again.
Also bitsler needs to understand , we are eventually going to lose in long run. giving us support like this holding funds for so long .
Delaying in approval or rejection of kyc is unpleasant.
Kindly plz escelate KYC / POA so that I can re-upload my documents & bitsler can release cashout.
TY

Update 03/11
Bitsler team reached out to me & offered internal verification & asked me to provide POA, which I have done .

Will update the status & REVIEW once the case is solved.
In the mean time , I want to thank bitsler team & Trustpilot so that we reached closer to a solution.

My issue has been fully resolved. Bitsler’s compliance team personally reached out, verified my Proof of Address internally, and processed my withdrawal successfully.
I appreciate Frank and the team for their professionalism and support throughout the process. Everything was handled fairly in the end, and I’ve enjoyed playing on Bitsler.