Birkdale Garage Doors Anmeldelser 

Placed a order on the 3rd October 2023 and was told 2week delivery and it looks like Christmas will come first.keep saying sorry but that’s not good enough.

This company are the worst company that I have ever had the misfortune to deal with. I am a Costco customer and so purchased this garage door through them. Birkdale portrays themselves as a national business but the fact is that they are not. They are a small business that cannot deal with a supplier the size of Costco. I cannot understand why Costco continues to sell these products after seeing the level of dissatisfaction from their customers. I believe that Costco no longer sell Birkdale awnings due to the level of complaints.
My garage door initially arrived damaged in transit but was fitted anyway with the promise of a replacement within two weeks. The door also bangs in light wind to the point that my neighbours have complained. This is ongoing but so far has lasted eight months and thirteen days, which I believe makes me the longest suffering of all negative Birkdale reviewers!
Birkdale’s customer service representatives seem to have no notion of what customer service means, I have been lied to consistently, I have had three wasted days off work for Birkdale to not bother turning up, they have been bought out, they have gone into administration, their one delivery driver has “had bad news”, the replacement parts have been made but in the wrong colour, I have been told that my house is in the wrong location for the door, my house is orientated incorrectly for the door, there aren’t any problems with my door, the door isn’t damaged, my door could have been made of sturdier components but I had to ask at the start.
I have noted that Birkdale’s stock response is to blame 3rd party installers or even to blame customers for having taken incorrect measurements. Well I had the initial site survey done by Birkdale and my house hasn’t changed position or orientation since then. I have also had one successful site visit for a damage survey by Birkdale themselves, who admitted that the sides are too short and damage is occurring on the laths. The young door fitter did offer to bend the sides out to restrict contact but I refused and explained about Heath Robinson……. He didn’t seem to understand. However while I wait for Costco to sort this out, I am informed that Birkdale do not believe that I am due any compensation and that Birkdale expects to charge me for the remedial work! You couldn’t make this up…….. I think this is what happens when a team of incompetents open a business and then just employ their incompetent relatives.
I like many other reviewers will be seeking compensation from Birkdale in the Small Claims Court.
I have also added a photograph of my order receipt because it seems they often can’t find any trace of their customers who are dissatisfied.
30/11/23
Birkdale have responded in their usual idiotic manner, illustrating their incompetence and complete lack of understanding of consumer protection law. I imagine this moronic reply was written by one of the usual culprits. All existing warranty claims must be honoured when purchasing an existing company. Companies House has no information regarding a change of ownership in June this year. Warranty claims do not generate a call out fee with honest reputable companies. Costco have now ceased trading with Birkdale due to the level of customer complaints, and have now sourced a new supplier. The new supplier has already booked a site survey and I will be receiving a brand new well made well installed garage door from them……. Goodbye Birkdale, your exit from this market place is a real win for UK consumers.

A really positive experience from start to finish. The site survey was done in a professional manner, together with a full explanation of door choice and when it would be fitted. We were kept informed of progress of the order and date and time when fitters would arrive. It arrived and was installed on the date specified. The two fitters who were excellent and very pleasant a
worked hard until they finished without accepting the offer of a hot drink even though it was cold and dark by the time they completed the installation they removed every bit of rubbish including the old door. We are very impressed with Birkdale Garage doors and would have no hesitation in recommending them.

If I could give them 0 stars I would.

We brought our new home in March 22 and have gad a constant puddle in our garage whenever it rains. They came out to look at it and we were told our floor was not straight.
We also got told just to buy a seal from Amazon.
After getting an independent snagged in the floor was straight and the door and seal needs fixing.

Birkdale are refusing to take responsibility and say it's out of warranty.

Use this company at your own risk!

Where to begin with this awful company.
5 days taken off work for a garage that was supposed to be fitted in one day. All over the space of 3 months and still they can’t get it right.
Day 1 wrong garage door and fittings sent along with cowboy fitters who admitted they hadn’t fitted a sectional garage door before. As well as lying to my husband about the colour when we questioned them if it was grey even though he could see if was white they said it’s just the wrapping. Garage door left not fitted correctly.
Day 2 The company sent out another company who install garage door to make it secure and accessible after the cowboys left it not useable. This lead the new fitters to discover that the first fitters had actually caused damage to some of the connections that connect the rods and springs.
Day 3 Eventually the other company comes out and replaced the door and fitted the correct tracking so it can be used until the correct colour door and size is made and fitted. My husband was informed this was being processed as a special order and would be made within 2 weeks. But lo and behold we had to wait another 6/7 weeks.
Day 4 Correct door fitted and now the dead bolt hole doesn’t line up, it has been fitted at an angle and isn’t lining up with the original hole made on the tracking. This is an absolute joke so another day of having to wait in for this rubbish company to sort their shoddy workmanship.
Day 5 is this coming Wednesday 1st Nov 23.
Also asked about compensation but got ignored the next step will be small claims court as my husband is sick of chasing and not having his calls returned!

I came across the company through Costco, who still advertise Birkdale even although Birkdale went into administration on 30th June 2023. Our installation, by Birkdale, took place before this but it was an utter disgrace - the doors had to be uninstalled & then re-installed properly by a company subcontracted by Birkdale. This company were good but didn't get paid by Birkdale who went bust. I've ended up paying for remedial work which a director from Birkdale had agreed to pay. Apparently Birkdale have since 'phoenixed' in some form but I certainly wouldn't trust them - broken promises, poor workmanship & being prepared to leave subcontractors & creditors out of pocket says it all.

With the benefit of hindsight, I let my desire to use a British company get in the way of proven track record & it cost me dearly - I should have gone for Hormann doors!

29/11/23 - Bear in mind that the reply below from the ‘new Birkdale’ attempts to neutralise my feedback as it refers to the ‘old Birkdale’ that went into administration, leaving suppliers, subcontractors & HMRC high & dry. The ‘phoenixed’ new Birkdale is run by the same people that demonstrated poor service, broken promises & unsettled financial commitments. I will leave you, the consumer, to ask the question whether the new Birkdale will be able to deliver proper customer service & quality of workmanship or not.

Joe lied several times
Shocking for a leading insurance firm.
Mistakes are made but when a MANAGER tries to back up his staff by adding to the lies shoes the intent of the company. I hope Jonathan Fell can learn from this.

Door was installed over 20 days ago with list of 25 open issues. (including the safety sensor not being installed). False promises of fixing my issues!

Had a garage door fitted under a year ago & rubber seal lifted one end letting in water, sent several pics of it only to be told looks like floor is out !! Amazing as floor was in when fitted & was fine. Want to charge £200 + vat for a call out Disgusting service

Terrible service from Birkdale, it appears they have gone out of business just recently. They have my awning they have my money left damage on my property.a Yes had confirmation today that Birkdale are in administration !! I’m owed over £2K

I wanted an electric door to replace an old "up & over" manual door. They explained the options clearly and I choose the sectional / panel door - bit more expensive but I'm so pleased. Looks great, really secure and I can operate from either the remote or the app. I also got the camera, linked to the app, so I can open the door for deliveries when I'm not in, check they've been left, then close the door! Installation was good - everything left tidy and they took away the old door.

Great service - great doors - Has turned the chore of opening my old garage doors into a thing of Joy - The rollup door is a massive upgrade.
Installation was thorough and some great attention to detail in the sealant finishing and all the little bits plus the tidy up after. Cant recommend them enough

Make doors that work properly and better customer service
Go elsewhere to buy is what I recommend
Same fault as last year but what was there Technical Dept comment
You should have it serviced at a cost of £250 each year 🤬🤬
Wish I had bought one elsewhere . Don’t make the same mistake as me and others who have had similar issues

Great service from the team at birkdale and the garage door looks fantastic! The team were very knologable and helped me pick the door that was right for me. It make my house so much warmer than before and it feels so much more secure than before.

Just below 5 years old and the drive sheared on the motor.. warranty ..yep, but why do I need to pay £190 call out for something under warranty when the lady at Birkdale tells me "well everything you buy with a warranty will need payment if you need attendance ". The arguments continue... I'm furious! What's the point of a warranty on a specific item and when it fails they will not attend to repair/repace their defective part...there were loads of issues with the installation fitters being unable to install the door on a simple opening, but I let them slide.... the argument on the replacement motor.. Nope, this is going to be argued

I needed a new sensor for my garage door and was told by the third party that fitted the door, to order it and then contact them to fit it at a cost once it arrived. When ordering it from Birkdale I was told I could just call them and they would tell me how to fit it at NO cost, which was what I did and all is sorted. Big thanks to Liam at Birkdale 😀

From sales to installation I have been very impressed by the professionalism and helpfulness. The fitters have done a 1st class job with no mess. They explained the operation of the door clearly and ensured I was 100% happy before they left. Would highly recommend this company.

This company is top rate for service. They really go the extra mile and I would highly recommend their doors too. David

Best customer service and excellent product

Had a great purchase experience at Birkdale with excellent and considerate customer services from Clare and assistance from Rob.

Will definitely return to Birkdale if I shall purchase again, highly recommended.

Bought a sectional garage door, front and back door. I was promised these would match which is why I purchased them. Having been to look and agreed that they don’t and the garage door would be changed I can’t get anyone to return my numerous calls. The back door was never sealed as they didn’t have the correct colour and again I was promised that it would be done later that week. It is now 4 months later and no response. Very disappointing as they seemed so professional to start with.