Bimble Solar Limited Anmeldelser 

I purchased an off grid van kit off you guys over 7 years ago. In all that time it has never let me down. I have replaced the original batteries once which were delivered to a festival site I was working on. I recommend you to everyone who is looking for a similar set up as you know and understand your stuff and are more than helpful with your knowledgeable and friendly customer service.

I have been a customer of Bimble for nearly a decade, multiple orders a mix of sizes and my most recent order was the end of Jan 2023. I have always found them good to deal with (even with aftercare) and they seem to be getting even better!

The couriers had an accident with part of my most recent delivery, but it was dealt with promptly without hassle and to my satisfaction.

Brilliant service and a fantastic experience.

Bought many panels, inverters and batteries from Bimble in 2022 and had very good communication via email and phone.
Batteries did take a long time to arrive, but this is/was an industry problem and every time I asked I got an update. When I requested priority shipping for my own logistics when they finally came in stock, it was sent right on time.

I'm very happy with this company. I bought Lithium G-cell battery. I've got better then I expected. I recommend this company.

Happy customer
product orded and had Next day delivery. Price of item was much lower then on other retailers.
Product installed no problems

I recieved a damaged panel from bimble, it was damaged due to inadequate packing, the panel was held in a cardboard sleave with one small strip of tape.
I was told I would need to pay £25 excess and then they would arrange an exchange on the panel, I was also going to have to pay for the collection and delivery charge, I wouldn't find out how much that would be until I paid the £25 excess. After pointing out their terms of business do not override my statutory rights as a consumer and I would collect the new panel myself, I did not have to pay the excess but did have to travel to make sure I got what I was supposed to receive in the first place.

I had previously recommended bimble to others as they had a good reputation, I can see by the reviews and my experience their reputation is starting to slide.
Bimble attempted to blame the courier for the damage, but it was clearly the packaging at fault.

The main issue I have its that they don't want to speak to customers on the phone. A simple query about which equipment is suitable that could be sorted out in 5 mins on the phone becomes a protracted backwards and forwards email exchange because it's quite easy for misunderstandings to occur via email and additional questions often arise. I realise they're busy but so am I and I still pick up the phone.

Four orders with Bimble Solar over the last couple of weeks including a Victron Quattro inverter that was delivered today . Slight hold up on the first order as it was quite a few different items and i knew one item was showing out of stock . Other orders were dispatched quickly. Due to recent Solar boom it has proved very difficult to get hold of 4kw Victron inverters . I cancelled orders with 3 other companies who all lied about having stock when they had none and in most cases had no idea at all when they could get delivery .

Bimble Solar were the only company to come through with the goods and one of the few companies i've dealt with over the last couple of weeks who are actually honest about their stock levels .

Highly recommended , came through with the goods with flying colours at a time when Solar equipment is proving difficult to source.

Got half my delivery so far without a hitch. Called CS very helpful with logistics.

The people complaining about CS here probably the same people who waste everyone's time at the Screwfix checkout instead of bothering to read the product information.

Totally useless after sales bought inverter
i took month to fit then when probs told as opened only has a 14 day return window twice now i have had probs with crappy epever products AVOIDAVOID

An upsetting experience, which culminated in my cancelling the order and quite a lot of swearing. He's not nice to deal with, it's a simple as that.

I am very impressed. Quality Solar Power products at good prices with fast delivery. Highly recommended and I will be using them again.

I had a good experience with Bimblesolar in March and April, especially considering the level of demand in the renewables sector at the moment. They were upfront about availability and communicated very effectively. Grant was particularly helpful breaking up my order to keep my project progressing while waiting for other parts to come in stock. I am already a repeat customer now and may come back again in the near future too.

Placed an order late on a Friday, received my items before Tuesday lunchtime. Loved the little extra touch of sweets

I ordered a solis Energy Storage 3.6kW Hybrid 5G Inverter with DC switch for On Grid Hybrid, cost GBP 1,221.58 on the 4 February. The deliver cost £25, a package arrived wed, 9 February, it was the wrong inverter s5-gr1p3.6k-mdceu-m08-4-ct-li-fn G83/3 cost £364.90 excl. VAT. a far cheaper inverter, I complained the same day received a reply Thur.10 they wanted photos of the item and serial numbers on the carton, I sent the photos same day. They replied same day saying that there store personnel would ring me ASAP. I texted them Fri.11 AM saying I was still waiting for the call? i received a phone call in the afternoon, spoke to the person asking for a full refund as I had found another unit £150 cheaper with next day delivery FREE. Could not order that because he refused a refund, even for the difference of the over charge of £856-68, no go he want the inverter back at there stores before any chance of a refund? Told me that it was to be picked up Mon 21 between 09.00 and 17.00. I waited in all day and at 16.45 I received an email saying it would be picked up on the Tue. 22. it got pick up. They received it back Wed 23, although I got a refund on the Thur 24. it would take around three to five day before it would get back in to my bank for me to be able to organise getting another inverter, so I was with out an inverter from 4 Feb to around 24 Feb. not a good experience, would not use again and would not recommend,

Extremely disappointing experience with Bimble Solar.

We ordered three Honda Generators at the end of December, not a small order. We were patient, we’re reasonable people, we understand that there are supply chain disruptions going on.

After a little while we followed up on this and we were told that the generators would arrive by the end of January. Still no delivery.

We followed up again in February, where we were then told that orders at the ‘back end of 2021’ had now been fulfilled. Where were our generators then?

We were then told that the price had gone up, so they were cancelling our order. Which is against consumer law. Once offer and acceptance has taken place so legally, they owe you the item at the price you paid.

We chose Bimble because they offered a service where they’d fit hour counters to our generators which is a requirement for our application. Had they have just picked up the phone and said the price has gone up a little, but we’ll meet you in the middle or something we’d have been happy with that.

We received an order confirmation, no goods, and a forced refund when Bimble realised that they weren’t going to do very well out of the order.

And to top it all, they are STILL taking money for the same item on their website...

Ordered panels online on thursday and received them on the monday. First class service. Would recommend to anyone

After deciding to invest in a DIY solar solution I did some research for the best components. I wanted a supplier who was able to provide the main parts for my desired solution. With Bimble Solar I found a supplier who could provide Victron, Pylontech and many highly reputable solar panel products. I configured my new system online and asked the technician of Bimble Solar JS to double check my configuration before pulling the trigger. JS was very helpful and patient with my stupid questions. In many phone calls and emails he figured out what I really needed. After ordering of my kit the sales manager GA did a great job to chase the parts not available from stock. I got frequently an update about the status of the order. As the scale of my project became bigger I had to order more stuff. Again Bimble Solar was a reliable supplier of high quality products to an affordable price. Delivery to Scotland was always within 2 or 3 days.
During start-up of the system I had an issue with the charger. Literally within minutes I got a response from the technician of Bimble Solar and the problem was solved in no time. I'm totally happy with my system today and would highly recommend Bimble Solar.

Excellent service, ordered day 1, delivered day 2.
All installed and working as it should.
Many thanks

EXPENSIVE & VERY POOR CUSTOMER SERVICE. Spoken to someone called HUW ("Senior Technical") for a whole day working out a quote for a FULL off grid set up. I had only a week to do this before going back out to Europe. After quoting me above average prices (all their suff can be found cheaper else where and there are plenty of other businesses looking for repeat business) I was whiling to just get it as I was on a short time window but only to be let down at the end of the day (ON A FRIDAY) and by email and no phone call.
They were the closest to me but I much rather go else where and be sure to have the suff I need and not be let down.
Me and my friends were very disappointed by this and we are not going to bother with Bimblesolar. As I've said, there are plenty of others selling the same at cheaper prices and much better customer service.
I am only giving one star as there is no option for NO STARS.