Bikeflights.com Anmeldelser 52 872

TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Bike was shipped fast & got to the destination quicker than expected. I packed the bike in a box & dropped it off at ups, so any issues with packaging would have been ultimately my fault but everythi... Vis mer

Vurdert til 5 av 5 stjerner

I reused a free bike box and packing material from my local bike store (had to break down the box and fold it to get it into my small car) and then used Bikeflights to ship. It was the most cost-effec... Vis mer

Vurdert til 5 av 5 stjerner

Bikeflights makes it easy and affordable to ship bikes and wheels. When I'm traveling and want to send a bike, or shipping bikes or wheels to customers, Bike Flights is my first option. They always be... Vis mer

Vurdert til 5 av 5 stjerner

Bike Flights has been a game changer for me the past 7 years or so. I'm an avid old school bmx collector/seller (over 20 years) and using Bike Flights has not only saved me on shipping but has given... Vis mer

Informasjon om virksomheten

  1. Spedisjonsfirma

Skrevet av virksomheten

Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.

Bikeflights.com

Skrevet av virksomheten

We ship. You ride.
The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
Need a box?
We have premium, thoughtfully designed and easy-to-pack boxes available.
Customer Support 7 Days
You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.

Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

53k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

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Alle språk

Vurdert til 5 av 5 stjerner

Pretty great

Much more reasonable than UPS office. Bike arrived two days before the estimated. Very pleased!

7. mars 2026
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Svar fra Bikeflights.com

We're happy to hear that our service met your expectations and your bike arrived early. We appreciate your positive feedback and your time!

Vurdert til 5 av 5 stjerner

Simple

Simple. The insurance options gave me peace of mind, and the delivery date was earlier than originally promised.

15. mars 2026
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Svar fra Bikeflights.com

We're happy to hear that our insurance options provided assurance and that the delivery was expedited. Thank you for your positive feedback!

Vurdert til 1 av 5 stjerner

Really disappointed with the latest…

Really disappointed with the latest bate and switch added charges from bikeflights. They changed the way you need to document measurements and now require you to lay the box in its side and take pictures of it to prevent an uncharge. We took pictures of the box standing up like we always have and they no longer accept these as accurate measurements.

Uncharges suck but they suck even more when the goal posts keep changing.

7. mars 2026
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Svar fra Bikeflights.com

Hi Maxx,

We totally hear your frustration on this. Unexpected charges are never a good experience, and when the process changes it can definitely feel like the goal posts moved.

You’re right that we’ve updated how measurements are documented. Having the box laid flat helps ensure the most accurate dimensions and aligns with how carriers like UPS assess packages — it’s not meant to make things harder, just to prevent discrepancies (and those exact kinds of charges) on the back end.

I do see you’ve already been in touch with our Claims team, which is great. They’re the best group to review the details of your specific shipment and make sure everything was handled correctly. If there’s anything that didn’t feel clear or fair in that process, please don’t hesitate to follow up with them — we want to make sure you’re taken care of.

Appreciate you calling this out — feedback like this helps us continue to improve how we communicate changes like these.

- The Bikeflights Team

Vurdert til 4 av 5 stjerner

It was a pretty easy process

It was a pretty easy process. Once I got a box for the bike & packed it, I attached the mailing labels and sent it out. Easy.. It got to its destination in great condition a day early! The only reason for the 4 stars is that I spent $150 to send a $100 bike. At least my son was pleased. Thanks.

6. mars 2026
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Svar fra Bikeflights.com

We're glad the process was easy and the bike arrived early and in great condition. We acknowledge the shipping cost was significant relative to the bike's value. Thank you for your feedback.

Vurdert til 5 av 5 stjerner

Saved a lot of money shipping bike across country!

I reused a free bike box and packing material from my local bike store (had to break down the box and fold it to get it into my small car) and then used Bikeflights to ship. It was the most cost-effective way to get my daughter’s road bike across the USA (California to Delaware) and regain the space in my garage. I watched a YouTube video on how to pack a bike for shipping, detached the handlebars, seat, pedals, and both wheels and then cut the box down to fit the bike, helmet, other gear and all the packing while staying under the next higher shipping price. I just entered the addresses, the cheapest shipping days choice, and box dimensions (45”x12”x30”)/weight (35 lbs) in the Bikeflights website to see the price, pay, and print the shipping label. I dropped it off at the UPS store (there was also an option for UPS to pick up for a small fee) and my daughter got the bike damage-free in 7 day. The cost was just $128, which included $500 protection coverage. It was so much cheaper than any other option I could find, including going direct to UPS. I am highly recommend BikeFlights!

7. mars 2026
Vurdert til 2 av 5 stjerner

Damage + inaccurate price quote…additional unexpected chareges

Bike arrive slightly damaged. Scratches on the down tube. A bent rotor on the front wheel. Not to mention some missing bolts that fell off of the stem during shipping somehow, and escaped the box. Consequently , I was unable to ride it when it arrived in San Luis Obispo. Lastly, I received an email from Bike flights saying that UPS was going to charge me an additional $90 because the measurements were slightly larger (less than 1 inch over in one or two dimensions) than stated. However, the measurements I gave were filled in automatically by Bike flights themselves on their website since I was using one of their standardized medium size road bike box. I didn’t measure it, this is a Bike flights box—provided to me by them—so they obviously SHOULD KNOW their own product’s dimensions!!

12. mars 2026
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Svar fra Bikeflights.com

Hi David,

eally sorry to hear your bike didn’t arrive in ride-ready condition. Scratches, a bent rotor, and missing bolts is definitely not the experience we want anyone to have, especially when you’re traveling and expecting to ride right away.

We also understand how frustrating that additional charge email must have been, particularly since you were using one of our standard boxes. That’s on us to help clarify and make right.

It looks like we haven’t heard from you directly yet, but we’d really like the chance to fix this. If you can reach out to our Claims team with a few photos of the damage and what’s missing, we can dig in right away and work toward a resolution for you or you can file a claim directly at Bikeflights.com/claims

Appreciate you calling this out — we’re here to help get it sorted.

- The Bikeflights Team

Vurdert til 5 av 5 stjerner

It was really easy to use bikeflights…

It was really easy to use bikeflights to ship a bicycle. I used a box from a bike shop and plugged in the dimensions/weight and printed the slip. Drop off was easy too. Funny story about this experience: The same place I dropped the packed item off for shipping wanted close to three times the amount bikeflights charged. They are an affordable option.

12. mars 2026
Vurdert til 3 av 5 stjerner

Economics of Transporting and Box Design

The economics of using this service work if the bike is worth more than $500. If you include the cost of the box, the cost to ship it to your home, and then the cost to ship the bike to its final destination, the total cost, at least for Boston to Miami, was around $500. Your bike needs to be worth more than that obviously to make the numbers work.

The box that I received should have had printed dashed lines at the points where the flat cardboard had to be bent. The instruction video went too fast and wasn’t even for the shape of the boards for the box that I ordered. A simple set of instructions, printed on the boards (bend here, for example) would have made life easier. Finally, the locking tabs were very finicky to push in place and lock as my arm wasn’t long enough to extend to the bottom of the box and make sure the holes lined up to lock. In fact, after locking and testing, one of the twist locks was lost.

25. februar 2026
Vurdert til 3 av 5 stjerner

It truly has been an aggravation that…

It truly has been an aggravation that one now has to prove their shipping sizing. I know you guys state it is the carrier but it is also a reflection on you that it is begging to feel like nickel and diming us. Shipping now is becoming more and more of a hassle to have to prep your shipments to potentially defend yourself after the fact. Note: I have also began to experience that some UPS Stores are beginning to charge for drop offs and to hold packages ($5/day/package). I understand some are independently own but something else to consider

6. mars 2026
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Svar fra Bikeflights.com

Hi Lee,

Thank you for the honest feedback—we completely understand how frustrating this can feel.

Over the past year, carriers have significantly tightened their billing and audit processes, which now require much more precise package measurements than in the past. While these policies are set and enforced by the carriers, we know that experience ultimately reflects on us as well, and we don’t take that lightly.

The intent isn’t to nickel and dime anyone, but rather to pass through the charges exactly as they’re assessed to us. When dimensions are flagged or adjusted during a carrier audit, we’re charged accordingly, which is why accurate sizing upfront has become so important.

We also hear you on the added hassle—having to double-check measurements or potentially defend them after the fact isn’t ideal, and it’s something we’re actively working to make clearer and easier for customers through better guidance and tools.

Regarding UPS Store fees, you’re correct—many locations are independently owned and may charge for services like package holding or drop-offs at their discretion. While those fees aren’t controlled by us or the carrier directly, we agree it adds another layer to consider when planning a shipment.

We truly appreciate you sticking with us and sharing this perspective—it helps us continue improving the experience.

- The Bikeflights Team

Vurdert til 5 av 5 stjerner

Bikeflights is the way

Bikeflights is the way! Especially nowadays when shipping costs have skyrocketed. I priced the same bike shipment out online and it was over 250 bucks more than bikeflights. Not saying it’s affordable, but you’ll save a schitload over retail, and they make it easy. Bikeflights is the way.

12. mars 2026

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

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