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Bike Club UK Anmeldelser 

2 307
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Vis mer

Vurdert til 5 av 5 stjerner

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Vis mer

Vurdert til 4 av 5 stjerner

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Vis mer

Vurdert til 5 av 5 stjerner

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... Vis mer

Informasjon om virksomheten

  1. Sykkelbutikk

Om Bike Club UK

Skrevet av virksomheten

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Kontaktopplysninger

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 42 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(2 307)

173 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great service - much better than chain store bikes

Recommended by a friend after finding that most kids bikes were heavy and poorly made, making it hard for kids to learn. Started with the Cubley 16 and have just upgraded to the Kinder 20. Amazing bikes that kids actually like riding.

We selected a pre owned one this time and looks just as good as new. Daughter loves it.

22. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Everything is so transparent and clear

Everything is so transparent and clear. Super efficient processes, and customer service are so lovely when we did need to discuss something. The bike is brilliant & I love having zero research or shopping to do. I'm grateful to have one less thing taking up space in my brain!

19. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Incredible value and service!

We checked out The Bike Club after a recommendation from our Get Pedal Ready instructor, and we are so glad we did.

Easy Process: Selecting the right first pedal bike was incredibly simple.

Great Value: We chose a used "Re:Bike" with a 12 month 50% discount. With insurance, we pay less than £8 a month (an equivalent from Halfords/Argos would be £150-£200).

Future-Proof: We can exchange it for the next size up for free when our 4yr old outgrows it.

Quick Delivery & Great Condition: It arrived the following week, fully serviced, cleaned, and checked by their mechanics.

Our little boy is extremely happy with his new wheels. Highly recommend!

1. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly recommend Bike Club

We have been using the Bike Club for many years now, we always received excellent service, swapping bikes when our daughters need to move up to a bigger bike is very easy and the delivery and swap are seamless. I'd highly recommend Bike Club to anyone looking for good quality bikes for their children.

8. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brilliant service and Bike

Bike arrived on the day stated. Easy to put together. The bike is nice and light and gear changing is so much easier than my son's previous bike. Just perfect in my sons words.

8. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is my daughter’s second bike with…

This is my daughter’s second bike with bike club and we as parents and my daughter are very happy with the quality of the service and the bike its self.
Very easy guidelines to select the correct bike and size on the site and quick and easy delivery.

9. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best Customer Service

I complained about poor delivery by DHL and within 12 hours reveived an apology from Bike Club. Shortly afterwards I received details about Bike Club's complaint to DHL and their response.

This was the quickest and best customer service I have ever had, and bearing in mind my complaint was very minor. 5 stars well earned.

9. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

They have really friendly customer service

They have really good customer service. They reply promptly and get any issues resolved in a friendly manner.
The bikes we received were good quality second hand bikes which were as described.
I have already recommended them to friends.

28. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Appalling experience

Appalling experience. We booked and arranged for bikes to be delivered last Friday in advance of the bank holiday weekend. Received notification the bikes were out for delivery and a 2 hour delivery period given. We waited in for 3 hours no one turned up and no contact numbers given so we had to wait with 2 very disappointed girls until Tuesday (today) for a response (but despite being asked no number still provided). Advised the bikes were out for delivery again today between 5 pm and 7 pm. Once again no delivery and no way of contacting them - only email! I’m sorry this is shocking customer service and shocking service overall - the delivery company has also sent us emails on Friday and today wanting to review their delivery! What a joke!! 🤣

22. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible customer service

Terrible customer service - 4 days and waiting for a reply, no telephone service.
Supposed to have an exchange Saturday but a no show and now unable to contact bike club. I’d avoid now at all costs

23. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Bike Club UK

Svar fra Bike Club UK

Hi Cathy,

Thank you for taking the time to share your feedback. We're really sorry to hear about your poor delivery experience, and we completely understand your frustration. This is not what we want any of our members to experience, and we do apologise for letting you down this weekend.

We're sorry it took us a little longer than usual to get back to you. As your message arrived on Saturday evening, our team was unavailable over the weekend and bank holiday, which meant we weren't able to respond as quickly as we would have liked. We apologise for that, and we appreciate your patience.

We're pleased to say that one of our team members has meanwhile picked up your case and is working towards a positive outcome for you.

Thank you again for sharing your feedback, and we sincerely hope we can restore your confidence in Bike Club and our delivery service.

Best regards,
Bike Club Member Support Team

Vurdert til 5 av 5 stjerner

Bikeclub Review

Easy to use service, very friendly staff. I particularly enjoy the fact that my garage stopped accummulating old bikes no longer in use!

19. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bike Club has been a really positive…

Bike Club has been a really positive experience; we were toying with buying a new bike but were worried our daughter would quickly grow out of it. Renting a bike with Bike Club has been great, great value, a lot of choice and really good quality bikes; my daughter has been out on hers every day since it arrived! Would definitely recommend!

12. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brilliant

Brilliant pre order customer service, rapid delivery, excellent bike. I have told several friends about our great experience. One very happy child and mummy! Easy set up and off she goes, been out on the Frog 44 daily since it arrived.

5. mai 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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