Absolutely amazing customer service. I originally ordered my son a bike from a different company and long story short had nothing but mess about. I email 'bike club' at first asking if i could add sta... Vis mer

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I would like to say a huge ‘Thank you’ to Sham, for her support throughout the little blips we experienced. She was always on the other end of a phone or email , answering straight away . She is fabul... Vis mer
We have used Bike Club for well over 5 years now and have always received fantastic service. Delivery is always on time and easy to track your. We will continue to use Bike Club until our children gro... Vis mer
Lacks transparency and integrity. I wrote a negative review based on their unethical use of generative AI. Bike Club acknowledged the review and thanked me. Then a week later appealed to have the re... Vis mer
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Informasjon om virksomheten
Om Bike Club UK
Skrevet av virksomheten
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
Kontaktopplysninger
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, Storbritannia
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
Not sure what size to get?
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 47 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bike is great
Bike is great, good communication throughout the order/ delivery period
Always been excellent in the few years…
Always been excellent in the few years I've been using them for my sons bikes. The exchanging process (which has been on average 2 times a year now!) has always been smooth, and the bikes are just great. Highly recommend.
Excellent idea to get everyone access…
Excellent idea to get everyone access to cycling without the huge costs. Seamless exchange process will use bike club as long as possible.
I’ve used bike club for a while now and…
I’ve used bike club for a while now and was happy with it at first but now I’ve come to return it I’m really disappointed to see it’s £35 to return a bike. I want to return two which would work out to be really expensive. In hindsight it definitely would have been a lot cheaper to buy a bike instead of spending so much on bike club.
Service you can trust
If you ask anybody who never rented a bike to imagine a bike rental service, the way they would describe it is how the Bike Club works - you get exactly what you order and it gets delivered on time. No extras needed, as these simple service things are hard to achieve nowadays, given what we see around us. Good bike, timely delivery, easy to start riding - my daughter loves it. Thanks guys, and keep it up, it’s worth it.
Super easy bike subscription!
Subscribing with bike club has been brilliant so far, we’ve had bikes for all three of our children for the last couple of years and it’s great to be able to easily switch them up to the next size when they are ready without worrying about a big cost outlay while knowing they’ll be riding a great bike!
Bike club make the delivery and collection process super easy. I’d highly recommend and can see us using for years to come!
Fantastic bike service
Fantastic bike service. My child transitioned from a balance bike to a pedal bike very quickly and easily with Bike Club. The bikes are light weight and look very nice. I had to change an order and Bike Club was very fast to respond to my request and dealt with it straight away. Brilliant company, I recommend to everyone to use the Bike Club.
My daughter is very happy with her…
My daughter is very happy with her bike.
Great bike.
My little boy was changing over from…
My little boy was changing over from his balance bike to a “big boys bike” and wow. It has changed his whole little life he cycles every day to school and back.
I can honestly say hand on heart this is one of the best things I have ever done for my children. The bike club has made a huge impact on my sons cycle journey.
Great service
Great service- bike is perfect for my 4 year old son he went from balance biking to pedal biking in 2 days.
Recycling made easy
Great idea!! We got our sons first bike just under 2 years ago from Bike Club which was a really simple process. We were ready to size up so went on the website chose a bike and a delivery day and bike club sorted the rest! The delivery driver took the old bike away and delivered the new one at the same time! So easy and great to think we didn't have a bike to get rid of each time they are outgrown! We chose the rebike option and a perfectly servicable bike with a couple of tiny scuffs appeared (which of course my son didn't even notice!)all ready for adventure! Great service from start to finish. We will continue to use Bike club in the future, recycling the easy way!
Really terrible experience so far
Really terrible experience so far - our first bike was due to arrive a week ago. It hasn’t arrived and I’ve sent the company 2 emails. I’ve heard absolutely nothing back and there doesn’t seem to be another way to contact them. No social media for the last year. I’m starting to question whether it’s a scam or not

Svar fra Bike Club UK
Really good quality
Really good quality, light bikes at a reasonable monthly cost.
Exchanges effortless and discounts for multiple bikes.
Disappointed
The bike was great but the stabilizers (only ones they had) were useless, however hard we tightened them up they would become loose & move & make the bike extremely unstable. This has meant learning to ride has been made more difficult & made my daughter lose all confidence. We are cancelling & going to Halfords to get a bike with decent stabilizers. Overall disappointed & very expensive if you divide what we have paid over 2 years v rides
Very helpful and quick to reply.
Very helpful and quick to reply.
Amazing customer service
Had an issue with the shipment of my daughter's bike. The courier didn't deliver it the first time, so Joe from the customer support team arranged a second shipment free of charge and followed through all the steps until the bike was successfully delivered. Amazing customer service.
Excellent initiative
Excellent initiative - bikes are good quality and as described - 2nd hand a few marks but great condition. Price is great and service and delivery are fast.
Excellent Experience – Perfect Bikes for Growing Kids!
We’ve had a fantastic experience leasing bikes through this company. Both of my children learned to ride using their bikes, and the entire process from choosing the first bike to upgrading as they grew was smooth, efficient, and stress-free. The bikes themselves are incredibly well designed: lightweight, easy to handle, and perfect for kids just learning to ride. It made a huge difference in their confidence and progress. The quality and condition of the bikes have always been excellent. Customer service has also been outstanding. Friendly, responsive, and genuinely helpful every step of the way. I can’t recommend them highly enough for families looking for a convenient and high-quality bike leasing option for their children!
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