biBerk Business Insurance Anmeldelser 

Justin Oliver was extremely helpful, very thorough, and kind. I appreciated his support through a first-time process for my business.

Justin Oliver was super helpful in the process of getting a general liability quote. Being a first time business owner, I had a lot of questions. Justin was able to answer each question, was super responsive and made me feel confident in my decision. I think Justin and BiBerk will be a great partner for my business needs.

I requested a simple waiver of subrogation weeks ago, and dealing with BiBERK has been an absolute nightmare. They take weeks to respond to emails, forcing me to repeatedly call just to push a basic request through. There is zero proactive communication on their end—the only way anything gets done is if I micromanage them over the phone.
The breaking point happened today. I called at 6:00 PM to get an update on my pending request. The representative told me the underwriters needed to know what the payroll would be for the job. When I asked when that question had actually come through from the underwriting team, the agent admitted it was at 9:00 AM.
It took them over eight hours just to communicate a single, basic question to me—and they only did so because I initiated the call. When I pointed out how ridiculous a response time that is, I was told, "We go in order of the queue." If your queue is backed up by an entire business day just to relay a one-sentence question, you need to hire more staff.
To make matters worse, if you try to get transferred to anyone who can actually resolve an issue, you are left on hold for eternity. There is no option for a callback and no estimated wait time. I didn’t realize companies still operated this poorly. Truly the worst customer service I have experienced in a long time. Save yourself the headache and go elsewhere.

After speaking with multiple companies to obtain commercial insurance for our growing company, Matt Thompson at BiBerk was the first and only agent to truly help us navigate a new and unfamiliar environment. He provided excellent advice on how to protect ourselves and our company. His highly professional behavior and sterling advice closed the deal, while providing my wife and I with a calming peace of mind. I highly recommend Matt and BiBerk for any company seeking exceptional commercial insurance support and counsel.

Paul G did a great job, highly recommend!

Justin helped me determine my companies best options. Very effective!

Matt was awesome very professional and knowledgeable looking forward to working with him in the future for my business insurance needs

Jennifer C did an amazing job! She made everything so simple, quick and easy! She’s been a lifesaver and got things taken care of

Justin was such a godsend while I was scrambling with a difficult insurance need he calmly helped me and reassured me everything would be covered in time. So fantastic! I felt so taken care of , thank you!!

Justin Oliver was very helpful and really new his job and showed a very kind attitude in doing business

The most atrociously HORRIBLE experience.

On hold over and over again for 30 mins, 45 mins... etc, after which the call either gets dropped or not answered.

If you call with anything more complex, like a revision to your COI or policy, the person on the other line probably just hangs up rather than dealing with you.

That aside, they also cannot do the SIMPLEST thing correctly. We went back & forth 6(!!) times because they couldn't get the COI correct. And this is with a Sample COI that they simply find impossible to look at and copy to a new blank form, box by box, just fill out the info, as per Sample!!! You would think...

The agents themselves were nice enough.. but if I had had any more time now, I would have gone with a different insurance a LONG time ago. But I do not: Due to this going on for close to two weeks and countless hours now, we are currently DELAYED from our MOVE-IN DATE.

Even among insurance companies (none being "great")... these guys take the cake for worst of the worst. They take your money quick, however.

NEVER again. Never ever ever. Do yourself a favor and go with anyone else.

People at BiBerk do not hear or listen and cannot READ. There is no other way a COI is sent to me 6(!!!) times incorrectly filled out, when I have provided a Sample COI. You: 1) Look at the Sample; 2) Fill out each box accordingly. Literally my 7 year old nephew could do that.

The last agent did finally get the COI correct (this is the agent on 5/20/26 AM time). But... I was sent a rent hike email....

NO!!!!! I DID NOT CHANGE MY POLICY!!!!!!!!!!!!!!!!! I ALREADY HAD THE COVERAGE FOR $500,000K, and PAID for it.

They already sent me a COI with the $500K a while back, which I have paid for in fullbut that one had other mistakes in it. I asked to revise the mistakes, and when they did, they sent me back a COI with $50K all of a sudden, instead of the $500K that I already PAID for.

My rate was QUOTED to me and they ALREADY RAISED it when I said I needed $500K and I ALREADY PAID IT. I am NOT PAYING A PENNY MORE.

You are LUCKY I'M NOT CANCELING THE WHOLE THING after ALL THE MISTAKES that were made with the COIs TEN TIMES I had to go back & forth & back & forth & back & forth & back & forth to get it right. Should I quit my job??!!

The person who originally quoted the price to me, is copied here. I also have the email where they ALREADY increased my rate, for the $500K coverage. SHEEESH!!!!

Justin was very helpful and efficient with getting my quote prepared and establishing my coverage. Thanks!!!

Flawless, kind, and easy to talk with about your insurance needs. Thank you Justin Oliver for your guidance.

Very disappointed with the customer service and communication. Trying to make basic updates or get updates from the underwriting team takes an unacceptable amount of time, and I often had to spend extended periods on hold just to get answers. I am currently looking for a different provider. Worst company ever. Dont waste your time or your money.

Matt Thompson was very efficient and professional.. he helped me select the right products for my company.

Hello,

I am in need of updating my policy, and unfortunately we have been unable to get timely responses from biBERK. At this point, it has become one of the most frustrating customer service experiences I have dealt with, and quite honestly it reflects poorly on the Berkshire Hathaway brand.

My broker has reached out multiple times requesting updates and changes to my policy, yet after several weeks we are still waiting for resolution. This ongoing lack of communication and responsiveness is creating operational issues for my business.

I need assistance in getting this matter resolved as soon as possible, and I would also appreciate understanding what steps can be taken to improve communication and customer service going forward. I cannot effectively run my business with these types of delays and lack of follow-through.