B Free Australia Anmeldelser 

52
TrustScore 3.5 av 5

3,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I tried two maternity / nursing bras and loved them both. One was the cushion strap and the other was the bamboo padded bra. They are both so comfortable. I really like to wear the cushion strap over... Vis mer

Vurdert til 2 av 5 stjerner

I bought 2 wireless bamboo bras for big boobs and was excited to try them. Nice colours and the fabric felt soft. Unfortunately they were both horrible to wear and annoyed me all day. Wandering pads,... Vis mer

Vurdert til 1 av 5 stjerner

The tummy bands were unwearable, like 1950's corsets with no way to actuallly pull on over the hips. The site said they are happy for returns, but hid that they refuse to give refunds and you are stuc... Vis mer

Vurdert til 5 av 5 stjerner

I recently purchased multiple items from the 100% cotton range, including high cut underwear, long pants, long sleeves, and tank tops. I am absolutely in love with these pieces. The Cotton range has... Vis mer

Informasjon om virksomheten

  1. Shopping og mote

Skrevet av virksomheten

B Free Australia is an apparel and intimates company based in Melbourne. Our brand value involves creating create comfortable, quality intimates that meet the needs of the everyday woman. Our products are based on what women truly want - flattering, comfortable pieces that are essential in any wardrobe. We achieve this by investing in creating the perfect basics based on customer feedback and through extensive fittings anf wear trials on women of all sizes and body types.


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

52 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 14 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,3

Alle anmeldelser

(52)

22 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Waste of money

Poor cut, no support, distance between shoulders and armpits huge. Would have given 0 if I could.

1. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Received faulty bra, didn't get a refund

Bought their wireless minimiser lace bra, washed it once and the lace snapped in multiple places throughout but because it had been almost two months since I received the bra all I got was a discount for 15 dollars. Really says something that they don't believe their own bras should last longer than 2 months without significant damage. Added with the fact that the size chart isn't accurate and having to send it back is up to the consumer to pay for. According to the size chart I was fit for their size L/XL but it was much to large to the point it didn't minimise at all. Even with the "correct size" I still have spillage on the top so the fits up to an F is definitely false as I'm an E cup. Overall wouldn't recommend, not worth the hassle especially with no money returns on top of all the faults. The fact there's not one, one star review or even a two star review also makes me suspicious.

Update to reply to company feedback: The lace isn't broken at the edge but throughout the middle which can be seen in the photos. Trimming isn't an option I'd have to rip off the entire lace panel. Wear and tear shouldn't happen after a few wears and a single wash. I've never seen this happen to any of my lace or delicate garments before even after owning for a much longer time. A 15 dollar coupon isn't helpful as I would not want to purchase another bra that will break so quickly with not option to refund and if the size chart was not accurate for my first purchase who's to say it would be accurate for the next. It adds up quickly to pay shipping for every return even if the fault is not the customers.

8. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til B Free Australia

Svar fra B Free Australia

Hi Jasmin,

We appreciate your feedback regarding your recent purchase and we apologize for the issues you've encountered and would like to address your concerns.

We've thoroughly examined the photos you provided and determined that the lace fraying is likely due to wear and tear. We recommend lightly trimming the frayed edge and taking care not to cut too close to the edge.

Fraying of the lace is uncommon feedback for us, it can occur when another item that has a rougher feel has rub against in when washed in the same lingerie delicates bag. It can also be influenced by the texture of clothing worn over the bra. Although not a manufacturing fault, we've offered you a $15 discount as a gesture of goodwill to ensure your satisfaction.

We understand that the sizing based on our chart did not align with your expectations. Our size chart is the result of extensive fittings and wear trials. However, personal preferences and differences in bust shape can affect fit. To address this, we offer hassle-free exchanges and store credit with no expiration date. As a small business, we request customers to cover the return shipping cost, but we meet you halfway by providing free shipping for the replacement item. We appreciate your understanding that, as a small business, we must balance providing free returns with competitive pricing and free shipping.

Your feedback is invaluable to us as we strive to improve our products and services. We're committed to ensuring every customer has a positive experience with us. Please reach out if you have further questions or concerns. Thank you for shopping with us at B Free, and we hope to serve you better in the future.

Vurdert til 3 av 5 stjerner

Unethical Returns Policy

I am giving three stars for two reasons; I did really like one of the bras I received, it was very comfortable. The compression bras, however, were awful for a larger chest size. As soon as I tried them on I realised they weren’t suitable and I contacted BFree to request a return so I could purchase another elsewhere. Lo and behold, they do not offer refunds, only store credit or exchanges. This goes against Australian consumer law. After a long discussion and several follow ups, I ultimately did end up receiving a refund for those compression bras, which is the second reason I gave a higher rating. BFree were very reluctant to give me a refund and I had to threaten escalation to the ACCC before they agreed. I would encourage BFree to align their business policies with Australian Consumer Law otherwise I don’t foresee their business succeeding long term. I won’t be a returning customer for concern of future purchases not being suitable for my body and not being entitled to a refund.

30. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love my B Free purchases!

One of my favourite items from B Free is their Cushion Padded Strap Wire Free Nursing Bra.
I bought a size M/L and they hold me in so well, super supportive even without padding or wires!
I loved the black so I had to get the cream colour as well!

Highly recommend there wire free bras, I live in them ☺️

5. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

A consumer right is a refund

A consumer right is a refund. Bfreeaustralia begrudgingly - after many hoop jumps - provide a refund and even then, they keep a percentage of the refund for their costs. I call that ordinary.

15. juni 2023
Anmeldelse skrevet uten oppfordring
Logoen til B Free Australia

Svar fra B Free Australia

Hi Sonia,

We understand that your recent experience with our refund process may have left you feeling frustrated, and for that, we sincerely apologise. Our Returns Policy is readily accessible on our website, and we would like to take this opportunity to provide some clarification on certain aspects that might have been misunderstood.

In cases where the garment received is faulty, we do provide refunds as a part of our commitment to quality assurance. For instances of change of mind, we provide the option of easy exchanges or store credit with no expiration date.

In light of our decision to issue a refund despite your ineligibility under our returns policy, a small fee has been applied. This fee is intended to account for the costs associated with the refund process, encompassing administrative expenses and transaction fees. Your cooperation and comprehension in this matter are valued.

If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team at contact@bfreeaustralia.com.au.

Once again, we appreciate your understanding, and we're committed to using your feedback to serve you better in the future.

Vurdert til 5 av 5 stjerner

B Free's 100% Cotton Range is Amazing!

I recently purchased multiple items from the 100% cotton range, including high cut underwear, long pants, long sleeves, and tank tops. I am absolutely in love with these pieces.
The Cotton range has exceeded my expectations. The combination of comfort, softness, versatility, and the ability to mix and match colors has made these garments a staple in my wardrobe. Whether I'm lounging at home or getting a good night's sleep, these pieces make me feel amazing. I highly recommend :)

1. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A Game-Changer for Cold Days

I recently purchased the thermals top and bottom set, and I must say, it has completely changed the way I approach chilly weather. As someone who is constantly cold and needs multiple layers to stay warm, this set has been an absolute game-changer for me. It's so incredibly effective that I no longer need to pile on layer after layer just to stay comfortable.
Considering its high quality, the softness of the fabric, and exceptional warmth, the price is more than reasonable! I personally purchased the classic black and the vibrant Jade, I cannot recommend these thermals highly enough. It's an absolute winner for anyone who, like me, is always cold and in need of extra layers.

6. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Most comfortable bras

After covid I can’t go back to underwires and wanted to invest in some really nice quality bras. BFree’s bamboo padded bras are just the best. So comfortable and supportive and gives a nice shape. I also love the matching bamboo high cuts and colour range. They cater for a huge range of sizes too so there is something for everyone.

1. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Extremely disappointed

Extremely disappointed. This company makes so many false claims in their advertising about the sizes the bras cater for. It’s absolute rubbish. They are not suited to large breasted women. They post supposed legitimate reviews from customers however as soon as I posted an honest review about my experience it was deleted & I was blocked! How can you trust the reviews from a company that does that? If you have to return because the item doesn’t fit the size guide that they provide they actually charge you a fee! You still have to pay the shipping costs to return & an extra fee on top! Their customer service is atrocious. I emailed a question about sizing before I purchased which they never answered, that should have been my first clue not to trust them.

24. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I can’t praise them enough

I can’t praise them enough. I hadn’t worn a bra in twenty years due to my weight and lack of confidence. I tried their bras and omg the difference. They’re quality and they package everything in a lovely way. Very very happy.

16. april 2021
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv