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Bought an amazing wall mural that at first I thought wouldn’t be suitable for my wall as there’s a fireplace in the centre which would obscure the main image.
I emailed beut asking if there’s anyway around this as I really liked the mural & yes beut was able to modify & rearranged the mural which is now hanging on my dining room wall & it looks incredible!
Nothing was to much trouble and there communication was very good.

Delivery did take a while but they said then before I confirmed the order. And it was worth the wait

Wrong delivery dates given twice!

I ordered six Kartell chairs in white and black so had part delivery of white first, followed by black two weeks later. On both occasions the delivery date Beut gave me was wrong and waited in all day, rang Beut to be told they hadn’t left the Warehouse!
The same happened the next time, but nobody appeared to answer the Customer Service line at Beut or my email, so another day wasted!

However, pleased with the product, but the Warehouse to delivery needs looking at, as the information provided by Beut/DPD seems to be wrong and nobody tells you.

I ordered a circa £300 chair and a £90 cushion that comes with the chair through Beut as they appeared to offer the quickest delivery. The chair arrived without the cushion! I complained and the cushion was 'reordered' it took weeks and weeks to arrive, the chair was unusable during that time. I asked for some compensation, and they gave me a £30 voucher which I thought was laughable given the money I had spent.

I ordered four chairs total cost of over £2000 in September, website said 8 weeks delivery, they've arrived in 10 or 11. These days I think this counts as average but website is still claiming 8 weeks and should be updated. Really ordering assembled furniture of this value it should be delivered by a furniture delivery specialist not by DPD. The quantity of packaging required for delivery by a parcel courier is ludicrous. Only two have arrived so far (too big to fit all four in his van) and have nearly filled my large hallway with packaging. Fighting through all of this, I have managed to open one box up and see that the legs of the chair are the wrong finish - not as described at time of purchase (or on the website currently). Customer service line is ringing out with no answer. Should I accept the other two or send them straight back? Who knows... Will I have correct chairs in time for Christmas guests? I think we all know the answer to this. Can't recommend this company.
Edit - I managed to get someone from customer service to call me and the solution proposed was sensible - essentially i will keep these chairs until they are able to correct the issue and have been offered a goodwill voucher. Assuming they are able to correct them, this is a very helpful response and they were very apologetic. I still think they should have been delivered by a furniture specialist. It took around an hour to unpack these chairs and it will be a car load to the dump to get rid of the cardboard lying around the warehouse that was used to keep the chairs secure in oversized boxes...

I have no idea what the product I have paid for is like because I have never received.

Ordering from this company just isn't worth the hassel, they also use DPD Local who are just as bad.

Avoid.

The most beautiful 😍 wallpaper ive ever had took 2 wks to arrive but worth the weight

Delivery was quick but unfortunately I was sent the wrong colour to what I ordered. Beut customer service were helpful and arranged a collection of the incorrect item. I stayed in all day but no collection was made. It was not until I enquired as to what happened I was told DPD could not make the delivery due to an address query on their end. This meant I had to wait in all day on another date for another collection. Eventually I did receive the correct item and am very happy with bit disappointed with the overall experience.

Website was clear, easy transaction, get me updated as they stated, though perhaps an interim email after two weeks as a holder would have been helpful, promptly delivered when dispatched. Beautiful product.

The whole process was seamless from browsing the site too receiving regular updates regarding my delivery. I would recommend Beut to anyone.

A first class service from start to end - quality goods and stylish designs - and have already recommended Beut to my family and friends

Ordered a custom sized, reorientated and scaled mural. Customer services were quick to respond to my pre order questions, ordering was simple and best of all, despite being told delivery would be 4-6 weeks, the mural was delivered within a week. Highly recommended

Went out of their way to get the lights to us in time for an important celebration- the lights look great and very happy with the service - thank you to the Beut team and to the individual who helped us she deserves a gold star 🌟

Websites great and the products are made to a high standard.

Quick and professional communications and delivery.

Really like my order.

Wallpaper was delivered with no problems and well packaged. Instructions were easy to follow and the wallpaper went up a dream. We’re over the moon with the mural! We’ve had so many compliments on it!

Great customer service. I was given a 3-5 week window for delivery and was going on holiday in the middle of this period so they noted this and timed delivery for when I got back. When I had a query about colour they were super quick to respond

I would like to emphasise the professionalism of the team in charge to inform clients about their order.

Excellent website with a well curated selection of home accessories & furniture. The ordering process is seamless and the after-sales customer service is very efficient and reliable. One of a kind. Very happy with this purchase!

Everything went very smoothly with quick delivery except 2 rolls of wallpaper got forgotten in the initial delivery.
It was after this mishap that I became really impressed as the after sales service to correct this mistake was really excellent and courteous, with my missing 2 rolls of paper sent out immediately after I explained the problem.

Prompt delivery, chairs well packaged. We were very happy with the chairs. So happy we wanted a couple more - unfortunately the price had increased so we may have to think again.