betDukes Anmeldelser 

43
•
TrustScore 1.5 av 5

1,6

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Se hva andre synes

Vurdert til 2 av 5 stjerner

Failed to honour initial sign up bonus of £40 as numerous other reviews have suggested. Apparently I’d already received a £3.75 despite my first bet hitting the criteria to receive the £40 bet.... Vis mer

Vurdert til 1 av 5 stjerner

Worst betting site ever. This should be illegal. Literally lying and scamming their way to a quick bucket- they dont even deny it. Site is like something created by a 4 year old. Its my own fault fo... Vis mer

Vurdert til 1 av 5 stjerner

If you're looking for a bookmaker that gives you bonuses/offers/promotions,then this isn't the site for you (or me!) Opened account as the sign up offer seemed decent (bet 10 get 40) 5 weeks on, I hav... Vis mer

Vurdert til 3 av 5 stjerner

Positives: Pays out winnings in relatively good time. Decent rewards system compared to other sites for doing a few simple tasks I got a couple free bets of a decent amount from it. They... Vis mer


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Viktig informasjon

1,6

Dårlig

TrustScore 1.5 av 5

43 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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1,6

Alle anmeldelser

(43)

8 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

THIS IS BY FAR THE WORST BETTING…

THIS IS BY FAR THE WORST BETTING WEBSITE YOU WILL EVER COME ACROSS THE CUSTOMER SUPPORT ARE ROBOTS AND FAIL TO EVEN TELL YOU IF YOU WILL “EVER BE PAID” WHAT YOU WIN. THEY IGNORE EMAILS AND DO NOT PROCESS WITHDRAWALS AVOID LIKE YOUR LIFE DEPENDS ON IT IF YOU DO NOT WISH TO BE SCAMMED!!!!

2. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Business does not pay out

Business does not pay out. Accepts deposits. Ignores emails, chats and simply do not process withdrawals. Avoid at all costs. Scam

30. november 2022
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Patrick,

We will be more than happy to assist you further if you can please provide us with your registered email address so that we can locate your account.

Our dedicated Customer Support Team are available 24/7 over live chat, or alternatively you can send us an email: customersupport@instantgamesupport.com and we can handle any pending issue for you.

Yours sincerely,

BetDukes

Vurdert til 1 av 5 stjerner

AVOID!!!! AVOID!!! AVOID!!!!

AVOID!!! AVOID!!!! AVOiD!!! - if Beene siting to withdrawal over 1,000 for 2 weeks and can get no joy whatsoever from their chat or email… DO NOT DEPOSIT!!! You won’t get any money back if you win

24. september 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

This is a terrible company and one…

This is a terrible company and one which I would avoid.
I have been trying to contact them for a long time regarding a withdrawal which I have not received and I only get silence back. Disgraceful.

8. september 2022
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

We will be more than happy to assist you further if you can please provide us with your registered email address so that we can locate your account.

Our dedicated Customer Support Team is available 24/7 over live chat, or alternatively you can send us an email: customersupport@instantgamesupport.com and we can handle any pending issue for you.

Yours sincerely,

BetDukes

Vurdert til 1 av 5 stjerner

Absolutely appalled at the level of…

Absolutely appalled at the level of support and slow withdrawal/verification process. Paid in 2000, trying to withdraw 4000 and keep getting excuse after excuse like "docs couldnt be opened" even though they are fine and I can open them. I can't recommend this company. I seriously hope i get my funds soon!

9. august 2022
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Michael,



We are sorry to hear that our services did not meet with your expectations.

We are working hard towards finding a reasonable solution between our commitment to providing you with a fair, open and credible experience whilst working closely with our regulator bodies to protect our customers.



As part of our customer interaction requirements, the UK Gambling Commission requires us to know our customers extensively so we can provide you with the best possible service and to ensure that gambling is fair, transparent, free of illegal activities and protects the vulnerable. We understand that these requests may seem intrusive however we want to keep crime and money laundering out of the gambling industry, or our customers falling into financial difficulty.

Our verification measures are implemented to protect you from online fraud, safeguarding your account, personal information, and funds, and so that we can certify the methods used for depositing and withdrawing with us belong to the owner and are in possession of the owner.

These requirements are in line with our licensing verification procedures and regulations, whereby we are obligated to verify our customers. This verification is applied to all accounts within our network and as this is not a physical verification, we must take all necessary measures to protect your funds and personal details.



Yours sincerely



BetDukes

Vurdert til 1 av 5 stjerner

PROGRESSIVE PLAY COMPANY

PROGRESSIVE PLAY COMPANY
People, this is another one of the sister websites owned by Progressive Play in Malta. Just like the others (mobilewins etc), they do NOT pay out.
They are licences to trade in UK and I have no idea why authorities cannot put a stop to the scam they pull.

Research your bookies before you deposit. We sometimes forget about it once the signing up process goes so easy but then if you want to withdraw, that’s when it all goes wrong and you come on here to search for the bookie and these reviews are all you will find.

It looks like no one will do anything about these cheats unless we together make an appeal to the gambling commission or ombudsman. Trading standards or even BBC rogue traders.
Otherwise hundred more will get caught like we did.

15. juli 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Can not withdraw

Under no circumstances should you bet at Betdukes. Do not follow their own terms and conditions. I bet exclusively on the NBA. Passed verification before the deposit without problems. Made 2 deposits of 900 pounds now on account of 2560 pounds, which I can not withdraw. Although my account is completely verified. When I was able to win not a large sum, many problems began. I provided all the necessary documents + all the additional ones required, but it was not enough. Now they demand that I go to a notary and certify my documents. They also want me to notarize my utility bill and
bank card. But I never made a deposit through a bank card. And according to their rules for the British player, they had to ask everything they needed before the first deposit. As it is specified in them in rules and also it obliges to do them the gambling commission to which they are subordinated. In this situation, I am constantly ignored. Now appealed to regulatory authorities. Therefore, the reputation of Betdukes wants the best, do not make a deposit with them in any case.

20. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Every bad review on here are lying….

Every bad review on here are lying….. this company is way worse than what anyone has said so far! They closed my account today without warning and told me to contact customer service to discuss. After trying several times on the online chat I eventually got through to someone who was just a robot and basically avoided every question I asked, I wouldn’t be surprised if the people that worked for this company all got given a handbook to read from and to not deviate from it at all! I eventually found out that they closed my account due to me requesting my account to be closed last week with a sister site (which I was unaware was). But yet since last weeks request betdukes have still accepted my deposits and my bets, but in an unbelievable coincidence my account gets closed today when I win a bet!haha so the current state of play is that the account is still closed, they are illegally withholding my withdrawal and my remaining open bet that has since won. I have complained but reading other reviews Ive got more chance of discovering the cure for COVID-19 than I have getting a reply from these criminals. If I don’t get my withdrawals in the next 3 days and a reply to my complaint ASAP I’ll be processing my complaint to the gambling commission and also taking legal action. I urge anyone who has been that unfortunate to have dealings with these scum bags to do the same and hopefully get this fake scam artists shut down for good! Betdukes you have no idea what you’ve just started with me

21. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Just forget about them

Just forget about them, dont sign up or use them, charge £2.50 to withdraw your own money, free bet that isnt. I won a bet and had it marked as a losing bet, raised the issued, 'no time frame to clear the matter up'.

22. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Mr. Creighton,

We regret you are dissatisfied with the free bets’ terms and the site’s fees.

Kindly note the withdrawal fees are listed both on the website, in the Terms presented to all of our customers prior to registration as well as in the Cashier section of your account when withdrawing.

Regarding the free bets, prior to opting in, all players are informed of their expiration date and any other limitations they might entail.

For any queries and clarifications, feel free to contact our dedicated Customer Support team, available 24/7.

Sincerely,
betDukes

Vurdert til 1 av 5 stjerner

An absolute bunch of sharks

An absolute bunch of sharks, avoid at all costs, send you 2 different codes on signup, then tell you that you havent entered the correct deposit code to get the signup bonus, absolute cowboys.

1. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Mr. Rawsthorne,

We regret you are dissatisfied with our promotions or their Terms.

We note that a representative from our Support Team assisted you promptly and rewarded your deposits accordingly.

For any queries and clarifications, feel free to contact our dedicated Customer Support team, available 24/7

Vurdert til 1 av 5 stjerner

Sneaky company, avoid at all costs

The website itself is incredibly badly formatted both on mobile and PC so even getting bets placed is a nightmare. The worst part however is that they claim all their sneaky ways of conning you out of money is clear in their terms & conditions when it really isn't.

Firstly, a x10 wagering on a free bet is becoming archaic at best, but that you lose any access to any of these active bonuses the second you withdraw any unrelated real money from your account, on top of the sneaky £2.50 withdrawal fee is downright horrific for a company trying to get customers.

Customer service is a joke and incredibly unhelpful at best.

20. august 2021
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Mr. Ashby,

We regret you are dissatisfied with our services. We are working restlessly on improving them as well as the features available on our platform.

Kindly note the withdrawal fees are listed on the website, in the Terms presented to all of our customers prior to registration as well as in the Cashier section of your account when withdrawing.

Regarding the free bets, prior to opting in, all players are informed of their expiration date and any other limitations they might entail.

For any queries and clarifications, feel free to contact our dedicated Customer Support team, available 24/7.

Sincerely,
betDukes

Vurdert til 2 av 5 stjerner

Charge to withdraw winnings a good idea?

Had 3 bets on site totalling £350
Site is OK with good selection of sports and markets if a bit painful to find your selection to place your bet (on android phone)
But...... a £2.50 fee to withdraw your money..... (probably a reason no other bookie does this)
Still waiting on my free bet for opening account offer and I appear to have enough points for £30 free bet. But this isn't possible to select. Sent enquiry email and received no reply as of yet

10. august 2021
Anmeldelse skrevet uten oppfordring
Logoen til betDukes

Svar fra betDukes

Dear Mr. Sutherland,

We regret you are unhappy with the withdrawal fee and the welcome free bet; our Support team is available on live chat; email and you can request a call if you need assistance in any way.

Unfortunately, we did not receive any queries regarding your claims in order to advise in any way.

Kindly note the withdrawal fee is listed on the website, in the Terms presented to all of our customers prior to registration as well as in the Cashier section of your account when withdrawing.

Regarding the free bets, prior to opting in, all players are informed of their opt-in Terms, and if ineligible, we always try our best to find an alternative for our customers.

For any queries and clarifications, feel free to contact our dedicated Customer Support team, available 24/7.

Sincerely,
betDukes

Vurdert til 1 av 5 stjerner

I am waiting to withdraw money I won

I am waiting to withdraw money I won, and my own deposits for days now. And I can’t get an answer why I am waiting. There is something very shady about this site, and all these other progressplay sites, there’s hundreds of them, why? Avoid all of them.

24. juli 2021
Anmeldelse skrevet uten oppfordring
Logoen til betDukes

Svar fra betDukes

Dear Sir,

We will gladly assist if you could provide us with your registered email address in order to locate your account, details of your claim and our dedicated Customer Support team will handle any pending issue.

Yours sincerely,
betDukes

Vurdert til 1 av 5 stjerner

Terrible company scammers

Terrible company scammers. I put £50 on a game which should have void. They won’t pay my stake back and are just saying that the “complaint” has been passed to their “sports specialist” problem is not one customer service agent knows anything about sports or rules around betting. 100% AVOID

12. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Lewis,

We will be more happy to assist you further if you can please provide us with your registered email address so that we can locate your account and our dedicated Customer Support Team can handle any pending issue for you.

Yours sincerely,
betDukes

Vurdert til 1 av 5 stjerner

AVOID AT ALL COSTS

AVOID AT ALL COSTS

Any positive reviews on here are clearly planted by Bet Dukes… It’s a terrible betting house. Firstly, a very basic disadvantage/scam: You have to pay £2.50 for withdrawal which is well hidden in sign ups and advertising. Outrageous.

Also the sign up offer £20 ‘free bet’ is a scam. You have to wager this free bet ten times successfully for it to even become withdrawable cash. This is a long and difficult process alone. Then, after all that, you can only withdraw £20 maximum (even if you made it into £500). Obviously you then have to pay the withdrawal fee of £2.50 so that becomes £17.50.

Terrible and dodgy site AVOID AT ALL COSTS!

25. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Robbie,

Thank you for your feedback and we are sorry that you feel our services have not met with your expectations.

Our processing fee is in no way hidden and can be found, not only in our Terms and Conditions, but is also visible in our Cashier section.
With regards to your free bet inquiry, all bonuses are subject to wagering requirements and full information, including the wagering requirement and the maximum conversion is provided under the said promotion and in our terms and conditions.

Bonuses that are claimed are optional and can be cancelled at any time and are not imposed.
If you have any further queries our Customer Support Team we will be more than happy to assist you and are available 24/7 if you need any further assistance.

Yours sincerely,
betDukes

Vurdert til 1 av 5 stjerner

Made £2000 Tried to astroid first of…

Made £2000 Tried to withdrawl first of all they want me to verify my details which is fine send them all the required information they don’t verify the account until I have to contact them four times. Then made withdrawl Still haven’t got it into my account this site is a complete Con stay away folks avoid at all costs

23. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra betDukes

Dear Nicola,

We are sorry to hear that our services did not meet with your expectations.
With regards to documentationa and account verification, please bear in mind that we are required to meet certain prerequisites which are imposed on us by our Regulatory Bodies.

We will be more happy to assist you further if you can please provide us with your registered email address so that we can locate your account and our dedicated Customer Support Team can handle any pending issue for you.

Yours sincerely,
betDukes

Vurdert til 1 av 5 stjerner

Hands down the worst betting site…

Hands down the worst betting site around.
Not only will they charge you for withdrawing your own winnings, but they make it so you can't possibly win on a free bet.
You have to wager your winnings 10 times in order to convert it into real money and even then the most they will give you is £20. They are just trying to lure you in with that free bet.
When i complained about this on live chat i was told to read the terms and conditions and it was my choice to place the bet.
AVOID!!!!!!

17. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til betDukes

Svar fra betDukes

Dear Terri,

We are sorry to hear that our services didn’t meet your expectations. Our casino lists all fees on our website as well as in our Terms and Conditions followed by another listing which can be found in the Cashier platform.

With regards to free bonuses that can be claimed, they are optional and are in no way imposed, and are being credited when customers decide to opt-in only, after reviewing the terms of the promotion which are listed in the promotional offer as well as on the casino website.

If you have any further queries our Customer Support Team we will be more than happy to assist you and are available 24/7 if you need any further assistance.

Yours sincerely,
betDukes

Vurdert til 1 av 5 stjerner

You aren't a customer, you're an employee

So they give you a £10 "free" bet if you place bets of £25. If you place your free bet and it wins you do not win that money. This is unbelievable but very true. You have to make 10 x times the amount of your first win. So I placed my £10 free bet on Lyon when they were 1-0 down to monaco. They won and I won £39. I asked ellie (live chat) how to withdraw the £39 as it was still in my bonus balance and not my real balance and she told me that I couldn't withdraw any of it until I had made at least £390 and unbelievably she then said that they would give me only £20 of it. So I'm not a customer, I'm an employee. I asked not to receive anymore "free bets" as I don't have the time to be making a company £370 and only getting paid £20. Also if you have money in your real balance and you withdraw it then you lose all the money in your bonus balance so they're trying to hold your winnings as ransom. You also cannot place bets using your bonus balance until all the money in your real balance has been used. Stay away from them is my advice. You will 100% regret signing up with betdukes.

4. mai 2021
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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