BFG Anmeldelser 

101
•
TrustScore 3 av 5

3,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Well I had some water damage too my tipple coat on the ceiling I was at a bit of a loss what to do But along came Jason patched it an matched it up perfectly saved me a lot of money an he blended i... Vis mer

Vurdert til 1 av 5 stjerner

Ordered glass balustrade for our terrace. Paid 50% upfront as glass was custom. Kept delaying install date until we revived an email to say company had gone into liquidation. Have lost over £8000 and... Vis mer

Vurdert til 1 av 5 stjerner

Paid £2000 for shower glass. They kept pushing install date back, giving various excuses (installer in hospital, etc.). Install "tomorrow" then "next week." Finally, they sent an email saying they hav... Vis mer

Vurdert til 5 av 5 stjerner

From first making a telephone enquiry to making the final payment Bespoke Frameless Glass have been a very good company to work with. Chis came and carried out the design, with Dan and Ollie fitting... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Glassindustri
  2. også i
  3. Glassforhandler
  4. Glasstøybutikk

Skrevet av virksomheten

BFG offers an extensive product and service range for domestic, commercial and business properties throughout Bristol, Bath, Cheltenham and Gloucestershire, as well as the surrounding counties of Avon. Our expert team pride themselves on their skill and efficiency in bringing you quality glass crafted and installed with close attention to detail. We promise highly affordable rates with guaranteed work and total customer satisfaction.


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

101 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,1

Alle anmeldelser

(101)

7 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Very professional service

Very professional service, kept informed throughout. Very happy with the result, would highly recommend.

6. august 2021
Anmeldelse skrevet uten oppfordring
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Svar fra BFG

Dan, thank you for a great review, lovely to hear that you were impressed with the service you received, we look forward to working with you again, from all the team at Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

fantastic from start to finish

Frameless glass have done a fantastic job on my staircase glass. From initial contact to completion they were very efficient and kept me up to date with the whole process. I would defo recommend them.

4. august 2021
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thank you for the lovely review, we are glad to hear that you love your glass staircase! wishing you all the best from all the team at Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Top Quality workmanship and Service

We are thrilled with the balustrade, it is even better than we hoped. Everyone was friendly, helpful and wanted to ensure that we received the best of service - which we did ! I would thoroughly recommend them to have a quality and stunning finish.

21. juli 2021
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Alan, thank you for the fantastic review, we love hearing how happy you are and the balustrade really does look incredible! We hope you enjoy many evenings say there enjoying the views! wishing you all the best from all the team at Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

We were delighted to use Bespoke…

We were delighted to use Bespoke Frameless Glass to replace the railings and toughened safety glass on the twelve baconies at our block of flats in Bristol. Chris, Danielle and the fitters were all extremely helpful and we were all very pleased with the outcome. The balconies look wonderful and we would have no hesitation in recommending Bespoke Frameless Glass for this type of work. Thank you BFG for doing a great job.

9. juli 2021
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Janet, thank you for your review, we are so happy to hear how great you found your experience working with us and how happy you are with the finished look of the balconies. We look forward to working with you again. Thanks from Bespoke Frameless Glass

Vurdert til 1 av 5 stjerner

Absolutely let down by this company.

Absolutely let down by this company.
We traveled 180 Miles to attend an appointment to measure up for a bespoke shower screen. Appointment had been booked for weeks and I had asked many times if the company would be happy to come to Devon. The website says they cover the South West. I was even given a price for the extra travel costs and an estimated arrival time. The day before I left home to make the journey I telephoned to check once again that the appointment would take place. It was confirmed, I made the journey. An hour before, the director of the company was due, he called to say he would not be coming as the job was not worth his while. The wasted experience cost me time and money in travel costs. Absolutely shameless!
Riana, the company's Enquiries Assistant, provides an extremely professional and customer focused face to this company, but unfortunately she was not supported by her management team who blamed her for taking the booking. The director who I spoke to failed to acknowledge that this appointment had been booked a month ago and a deposit had been taken, blaming your employee for this is poor and unprofessional.

No offer of compensation for time and money this has cost me. The upshot was the guy decided he didnt fancy the journey on the friday before a bank holiday. In truth the company knew the distance and had calculated the additional £150 per visit they were going to charge me, let me add that would be 2 visits. We had agreed the amount based on mileage so all along they knew the distance. Only decided not to come on the actual day. This job was booked three weeks previously.

1. juni 2021
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Helen, firstly let me apoligise for the break down in communication that happened during the booking process, unfortunately the travel time especially on a bank holiday weekend was way more than expected and meant that the job wouldn't off been profitably for us to carry out if anything had gone wrong down the line, we should off been clearer about this from the beginning and we have made alternations to our enquiry and booking process so this doesn't happen again, we sincerely apologise for the inconvenience the late cancellation may have caused you, and understand your frustration with what happened, we promise this is not our normal practice and this is supported by the other reviews that we have across our other platforms. We appreciate your feedback and have taken it seriously and carried out internal investigations and made improvements. We apologise once again for this happening and wish you all the best, from all the team at Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

The entire team at Bespoke is…

The entire team at Bespoke is phenomenal, all the way from sales to the consultants to the installation team. We had a very unique shower door to fit with many complexities and they came up with a beautiful, functional solution with very high quality. Not only did they meet our needs, but when our shower door handle came in differently from what we expected, they reacted incredibly quickly and sorted it immediately within hours (it was no fault of theirs, just misalignment on the expected door). We are beyond happy with our door and their service - will definitely recommend!!

27. mai 2021
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Cait, thank you for such a fantastic review, we are very pleased to hear that your so happy with the service and the finished result, certainly better than the shower curtain option! We hope you love and enjoy your new shower as much as you do the rest of your beautiful new home! Wishing you all the best from all the team at Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Bespoke Frameless Glass excellent

Bespoke Frameless Glass fitted a partition between my kitchen diner and conservatory. The result was an excellent glass partition that didn’t make the two rooms look so separate., they still let plenty of light in and still gives a feeling of very large space.
From start to finish the service and personal contact was excellent, and special thanks to the fitting team who were efficient ,polite and very tidy.
Would recommend Bespoke Frameless glass without hesitation.

22. mai 2021
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Maureen, thank you for such a kind review, we are very pleased to hear that you are more than happy with the glass doors and it really does create those separate spaces whilst still feeling open and spacious, we would love to work with you again, wish you all the best team Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Excellent job from quote to…

Excellent job from quote to installation. Cannot fault the process in any way.

7. mai 2021
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Hi Kay, thank you for a lovely review, we are very pleased to hear you were happy with the service and finished job, we look forward to completing your stairs too! from all the team at Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Bespoke frameless glass were a pleasure…

Bespoke frameless glass were a pleasure to work with from start to finish. Happy to recommend to anyone.

24. mars 2021
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Thank you Paul, for the lovely review, we are extremely happy to hear you had a great experience working with us we look forward to working with you again! Wishing you all the best from team Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Very efficient company and…

Very efficient company and competitively priced, did everything in the short timescale and very professional fitters, couldn’t recommend them enough.

12. februar 2021
Anmeldelse skrevet uten oppfordring
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Thank you Martyn, for the the lovely review the new glass doors look great we look forward to working with you again, all the best Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

bespoke shower enclosure…worth every penny

Bfg fitted a bespoke shower enclosure in our attic conversion, cut to fit into the eaves. From sales to arranging site visits and finishing the work, all of the team were helpful, knowledgeable and easy to deal with. Highly recommended.

1. februar 2021
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Daniel, thank you for the great review, it has a been a pleasure working with you and we are so pleased to hear you love the new shower it looks fantastic in the new attic space. Wishing you all the best from Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Great company to work with

Excellent, friendly service from first contact through to finished product. All those we delt with were friendly, helpful and professional through out.
We had three external terrace ballustrades and one internal. All fitted perfectly. The guys maintained a Covid safe working environment whilst with us.
We are very happy with the finished product
Highly recommended.

28. januar 2021
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Thank you Andrew for such a fantastic review, its been a pleasure working with you on your build project and I'm so pleased we were able to fulfil your dreams of having those glass balustrades on your home. We wish you all the best for the future from all the team at Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

We were very happy with the whole…

We were very happy with the whole experience, the clear communication, great site survey, options explained clearly, changes made quickly and without complaint when we had a change of heart and installation was fantastic too. Even in these difficult times the service was professional and we would highly recommend.

25. januar 2021
Anmeldelse skrevet uten oppfordring
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Thank you Pam for such a kind review, it was a pleasure working with you and I'm so glad you love the finished look of your staircase, we wish you all the best, Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Excellent Service

Excellent service, great communication and professional throughout!

22. januar 2021
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Thank you Attia for such a lovely review, we are so pleased to hear you are happy with the new balustrade, we are very much looking forward to working with you again on the steps.
Many thanks, Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Beautiful Balustrade

We are so pleased with our balustrade, its like a piece of art. The whole BFG team have been so helpful from start to finish. I would highly recommend using BFG if you want great customer service and a high quality finish to your home or commercial premises.

5. august 2020
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Thank you Karen for such a fab review, we love your description off the balustrade, they really are statement pieces for a home! We look forward to working with you again in the future should you require our services. Many thanks Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Excellent professional team

Excellent professional team. I am extremely happy with my strong and eye-catching installation and I look forward to working with BFG in the future.

30. juli 2020
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Thanks Kit for a lovely review it was great working with you again, we hope the new screens prove to be a great new addition to the reception area and keep everybody safe! Many thanks Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service, installation was made to look a breeze on a very difficult situation and scaffolding setup.
Dealt with lockdown/covid well.

Would recommend.

28. juli 2020
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Thank Joe for a great review, it as certainly a tricky one but nothing is ever to much of a challenge we are so pleased to hear you were happy with the service and finished look of the new glass, we wish you all the best and look forward to working with you again. Many thanks Bespoke Frameless Glass

Vurdert til 5 av 5 stjerner

Great service and looks stunning

Great service and looks stunning , thanks very much .

3. juni 2020
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Thanks Vic, it was a pleasure to work with both you and Andrew and I'm glad your happy with the finished look of the stairs, we cant wait to see the final photos, when its all carpeted! Many thanks BFG

Vurdert til 5 av 5 stjerner

Excellent

Excellent - great quality product and service. Highly recommended

24. mai 2020
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Thanks Jack for the lovely review, was a pleasure working with you and we appreciated your understanding and patience during the Covid Lockdown. If you require anything else in the future please do get in contact with us. Many thanks BFG

Vurdert til 5 av 5 stjerner

Very good reliable professional…

Very good reliable professional service, and a quality product.

18. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra BFG

Thank you Ciaran for the lovely review we are pleased to hear you were happy with the job.

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