Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
The items were packaged nicely - but not for me. Powder was drying, lipstick looked weird. I asked for a refund, which they processed minus 10 percent and shipping. Told me to keep the stuff. I’ll find someone who would like it.
Last June I bought three lipsticks and with the heat of Phoenix, AZ they arrived melted. I contacted the company and explained my problem and they immediately refunded my money. It was a really pleasant experience and now I will buy again in winter because their products are wonderful and I love them.
*Upping my review because Joni at Besame reached out to me and was very helpful. The AI thing is new and they are working it out, but they do still have humans!*
The lipsticks are nice for sure. But I had some glitches with the third party delivery service they use, and when I reached out to Besame, I was unable to get human help. Responses to my emails were AI nonsense and nobody answered their phone during business hours. If you order from Besame, know that you will be dealing with bots the whole time, and be ready to do a charge back if needed.
I've purchased many times from Besame (probably close to 20 times in the past 4-5 years) and I will continue to purchase from them. I love the design of their products and though performance is not always impeccable for me, the collector in me is always satisfied.
Their brushes are my absolute favorite: brow brush, liner/mascara brush and lip brush are amazing. Lipsticks are of course a must-try as well; there's a red flattering for everyone in their selection, which is useful when you think of color theory and color analysis.
The one thing that will continue to bring me back to them is their customer service; they were very helpful every occasion I had issues. As a Canadian customer, website, rewards and transit have had a few problems resulting in transaction issues and damaged products at 3-4 occasions. Besame staff made sure to make right by me to correct the issues and were always lovely to chat with, on the phone or online.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
