Belle Property Escapes Anmeldelser 31

Svar fra Belle Property Escapes

For 16 timer siden

Hi Sharon,

Appreciate you taking the time to share your review with us and we hope to see you again soon.

Take care,
Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Riley,

Thanks for your review!
So happy to hear you loved your stay with us and hope to see you again in the future.

Take care,
Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Brie,

Thank you for taking the time to share your feedback, and we are very sorry to hear your stay did not meet expectations.

The two apartments are adjoining apartments and we do clearly note this on Booking.com, however we understand how this detail could have been missed at the time of booking. On OTA's such as Booking.com, they have limitations around how property descriptions are displayed, which can make it challenging to communicate certain layout details as clearly as we would like.

We will also be following up with our cleaning team to understand what caused the delay in access, as this is not the standard we expect and should not have occurred. In addition, the cleanliness and maintenance concerns you raised, including the outdoor areas, mould, cobwebs and furniture condition, are certainly not acceptable and have been addressed with our housekeeping team, maintenance teams and the property owner for immediate review and follow-up.

Regarding the noise, we completely understand how this impacted your stay. As the property is in a central location, some level of external noise is unfortunately outside of our control. We do, however, ensure this is noted in the listing information so guests are aware ahead of time.

We do appreciate your positive comments regarding the location and convenience of the property, however we are genuinely sorry that the overall experience left you disappointed.

Thank you again for your honest feedback, as it helps us improve both our communication and property standards moving forward.

Regards,
Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Reyn,

Thank you so much for your lovely review. We’re really pleased to hear you enjoyed your stay and were able to relax and make the most of the spa and sauna, along with the views of beach.

It’s great to know the convenience of the parking and lift access made things easy and that everything you needed was provided for a comfortable and enjoyable holiday.

We truly appreciate your kind words and would love to welcome you back again anytime.

All the best,
Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Laura,

Thank you for your lovely review. We’re so pleased to hear you enjoyed the great location, beautiful views and the space throughout your stay.

We truly appreciate your feedback and hope to welcome you back again soon.

Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Pip & Barry!

Thank you for your lovely review. There’s nothing quite like relaxing by the warm wood fire on a cold winter’s night and we’re so pleased you were able to enjoy that cosy experience during your stay with us at The Snowy Mountains!

We truly appreciate your feedback and hope to welcome you back again for another relaxing getaway soon.

Cheers,

Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Arthur,

Thanks so your awesome review! Hope we can welcome you to Villa Luxe at Henley again soon.

Really appreciate the feedback. Take care.

Dan & the Team at Belle Escapes.

Svar fra Belle Property Escapes

For 20 timer siden

Hi Ahlyss,

Thank you for your feedback and for your kind comments about the property itself. We’re so pleased to hear you found the room beautiful and as described.

We do sincerely apologise for the frustration regarding the bond information. We completely understand how important it is for guests to have full clarity around all costs prior to arrival. While a refundable security bond is a standard requirement for many short-term accommodation providers, similar to hotels, we appreciate that this should have been communicated more clearly and earlier in the booking journey.

Your feedback is genuinely appreciated and we will review how this information is presented in our confirmations to help provide a smoother experience for future guests.

Thank you again for staying with us.

Dan and the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Sonya,

Thanks so much for your review! We really appreciate and hope to see you again soon.

Stay Well,
Dan and the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Kevin,

Thank you for your feedback, we are truly sorry to hear about your experience. The condition of the property you described is simply not good enough and falls well below the standard we expect for our guests.

We sincerely apologise for the cleanliness issues, the air conditioning not working and the lack of basic kitchen items during your stay. We completely understand your frustration and disappointment.

Please be assured that we are actively following this up with our cleaning team and the property owner to address these concerns immediately and ensure improvements are made.

Thank you for bringing this to our attention, as feedback like yours is taken very seriously.

Kind regards,

Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi John,

Thank you so much for your beautiful review. We’re so pleased to hear Clanalpine Retreat was a great fit for your family during the Ultra Trail festival and that everyone had plenty of space to relax and unwind between the weekend’s activities.

It’s lovely to hear the extra touches for your youngest family member were appreciated as well. While it’s a shame the weather didn’t allow you to fully enjoy the gardens and outdoor spaces, we’d absolutely love to welcome you back next year so you can experience the property in fine weather too.

Thank you again for your kind words about our team, we truly appreciate it and look forward to assisting with your next stay.

Take care.

Scott & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Fran,

Thank you so much for your wonderful review. We’re thrilled to hear you had such a fabulous stay and enjoyed the beachfront location, nearby cafes and restaurants, and all the comforts the apartment had to offer.

It’s especially lovely to hear you found the property spotless and great value for money. We truly appreciate your kind words and would absolutely love to welcome you back again anytime.

Claire & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 20 timer siden

Hi Mel,

Thank you so much for your lovely review. We’re so pleased to hear you enjoyed your stay in Glenelg and made the most of those fantastic views.

It’s wonderful to know the apartment, parking and communication from our team all helped make your experience an enjoyable one.

We truly appreciate your recommendation and hope to welcome you back again soon.

Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 21 timer siden

Hi Sarit,

Thank you for your feedback. We’re very sorry to hear about your experience and that the property did not meet expectations during your stay.

We sincerely apologise for the confusion regarding the bedding configuration and the condition of the property. This is certainly not the standard we aim to provide for our guests. We appreciate you bringing these concerns to our attention, and we will be working closely with the property owner to address the maintenance and presentation issues raised and to help lift the overall standard of the home moving forward.

We’re pleased to hear that you found the location great and our property management team attentive throughout your stay.

Thank you again for your honest feedback, as it helps us improve both the guest experience and the quality of the properties we manage.

Regards,
Dan & the Team at Belle Escapes

Svar fra Belle Property Escapes

For 21 timer siden

Hi Grant,

Thanks for your review.

We sincerely apologise for your booking being cancelled the day before. I am following up with the team in Glenelg now about why this happened as I'm sure there was a reason for this.

I will come back to you asap. Again Grant, we are truly sorry this was your experience With Belle Escapes.

Regards,
Dan and the Team at Belle Escapes

Svar fra Belle Property Escapes

For 21 timer siden

Hi Jeffrey,

Thanks for your amazing review!
We completely agree, waking up to the snow-topped mountains is certainly an experience to remember. Really appreciate you sharing your experience with us and you're welcome back anytime.

Take care.

Scott & the Team at Belle Escapes.

Svar fra Belle Property Escapes

For 21 timer siden

Hi Domenic,

Thanks so much for your review, we really appreciate you taking the time to share your experience.

Hope to see you again soon in Glenelg.

Take care.
Claire & the Team at Belle Escapes