Top experience with this shop! Excellent customer service, great communication, and very fast delivery. Despite the recent regional events, they successfully shipped my order all the way to the United... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected.... Vis mer
Selskapet har svart
Very good serice, easy to navigate Internet website, quick dispatch and very well packaged, as always. I have ordered numerus Bears from The Bear Garden and i have never had any problems. The personal... Vis mer
Selskapet har svart
The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om The Bear Garden
Skrevet av virksomheten
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktopplysninger
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannia
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Service and good range of bears...
From ordering through to delivery it was an excellent service. My bear arrived safely and happy. I would certainly recommend this company and will order from them again. Thank You.
18. mai 2026
Svar fra The Bear Garden
Thank you for the fantastic review, Linda!
Best wishes,
Kate
Great service
First order from The Bear Garden for many years and their service is as great as it always was. Thanks.
11. mai 2026
Svar fra The Bear Garden
Thank you for the amazing review, Lawrence! ☺️
Best wishes,
Kate
Svar fra The Bear Garden
Dear Mathew,
Thank you for your kind review. This one is particularly special to us , as it is our 4,000 review! So, thank you so much for writing it. It is very much appreciated!
Best wishes,
Andrew
What a great little company
What a great little company . Ordered a limited edition snoopy which had sold out on the official steiff site. I emailed Andrew and was he replied within minutes with answers to my questions. My item was dispatched and an email with confirmation and tracking number was received. In just under 24 hours i have received snoopy with a hand written note from Petnriz who packed him. Really nice touch
Outstanding customer service and a credit to all that work at Bear Garden. As an added bonus it was cheaper than buying from steiff. Will be sure to recommend to friends and this will be my go to place in the future . MASSIVE THANKS
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Bear Garden
Dear Anthony,
Thank you so much for taking the time to write us such a lovely review. It is very much appreciated by us all.
Best wishes,
Andrew
Svar fra The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
Trusted source for premium plush
Fast shipping and a personal note on the packing slip.
11. mai 2026
Svar fra The Bear Garden
Thank you so much, Joseph!
Best wishes,
Andrew
As always
As always, excellent service all round. I love ordering from the Bear Garden and will definitely be ordering from them again in the near future.
1. mai 2026
Svar fra The Bear Garden
Thank you for the incredible review, Dawn 😊
Best wishes,
Kate
Excellent Service
Within 20 minutes of placing my order I had a shipping confirmation with delivery time for the following day.
I had called the shop to ask questions about the item I was ordering and the staff were really helpful and knowledgeable.
Excellent service and really pleased to be able to shop small and independently
6. mai 2026
Svar fra The Bear Garden
Thank you for your amazing review, Angela! 😊
We're happy that you were pleased with our service & hope you adore Paddington!
Best wishes,
Kate
Brilliant service as usual
Customers are well looked after as are the bears which are beautifully packed and sent with love.
You just know that the team love what they do.
29. april 2026
Svar fra The Bear Garden
Thank you for the amazing review Julia! 😊
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the amazing review, Mark!
Best wishes,
Kate
Very nice service
Very nice service, I had a package sent to my hotel, arrived when scheduled.
The staff is very nice.
1. mai 2026
Svar fra The Bear Garden
Dear Teskeid,
Thank you for your kind review. It is much appreciated!
Best wishes,
Andrew
Astoundingly wonderful!
The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure another Domi bear. Another to welcome into my home. The staff are wonderful and know their product well. Always a lovely conversation. Thanks
30. april 2026
Svar fra The Bear Garden
Thank you for the wonderful review, Denyse! 😄
Best wishes,
Kate
A perfect shop
A perfect shop: Very friendly, very fast responses to my inquiries, very fast delivery to Germany, items very well packed - simply as good as it gets!
23. april 2026
Svar fra The Bear Garden
Thank you for the amazing review, Christine! 😊
Best wishes,
Kate
Very happy with my purchase
Easy to order and deliver in Canada. Product well packaged and pleasant to receive. Very cute teddy bear.
27. april 2026
Svar fra The Bear Garden
Thank you for the wonderful review, Audrey! 😊
Best wishes,
Kate
Very good service
Very good service. My bears arrived beautifully wrapped, and only needed fluffing up.
27. april 2026
Svar fra The Bear Garden
Thank you for the lovely review, Cari! 😊
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the fantastic review, Nicolas!
Best wishes,
Kate
Online ordering was easy
Online ordering was easy, it was shipped quickly and arrived sooner than expected.
14. april 2026
Svar fra The Bear Garden
Thank you for the great review, Inge!
Best wishes,
Kate
Wonderful products and great customer service
My beautiful Kosen bear arrived extremely fast and was packed very well. I also appreciated all the emails on the delivery updates.
13. april 2026
Svar fra The Bear Garden
Thank you for the fantastic review, Cheyne! 😊
Best wishes,
Kate
The Bear Garden is my favorite!
The Bear Garden is hands down, my absolute favorite bear stockist! They are always so helpful, kind, and go above and beyond to make all your bear dreams come true. Very happy with them and their service!
13. april 2026
Svar fra The Bear Garden
Thank you for the amazing review, Jess! 😊
Best wishes,
Kate
Reliable and good quality
I've used The Bear Garden for gifts for new arrivals to the family for a number of years. The selection is always good and the bears are delivered on time, as planned and nicely packages. There have been no complaints from the recipients either!
7. april 2026
Svar fra The Bear Garden
Thank you for the wonderful review, Karen! 😊
Best wishes,
Kate
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.