Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Informasjon om virksomheten
Skrevet av virksomheten
Bastion Insurance provides white label lifestyle insurance schemes, with particular expertise in mobile phone and gadget insurance schemes where our management team have 20 years’ experience.
Kontaktopplysninger
109 Temple Court Mews, OX4 2ER, Oxford, Storbritannia
- 01865 818927
- customerservice@bastioninsurance.co.uk
- bastioninsurance.co.uk
2,5
Under middels
5 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Avoid this company
Been with this company 6years never claimed until now back and forth with emails saying they want more prove of ownership sent order confirmation still not good enough avoid this company
16. januar 2026
Anmeldelse skrevet uten oppfordring
Horrific!
Horrific!
Been with them 1 year. (Mobile phone cover.) Never claimed before.
Dropped my phone.
6 emails and 1 phone call later, they're still "querying" it.
Never again!!!
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bastion Insurance Services Ltd
Hi Tracy,
Thank you for taking the time to leave us a review.
We truly value all customer feedback, and we appreciate you sharing your experience with us.
As part of your claim, your claims investigator requested an evidence of ownership document in PDF format, in line with our terms and conditions. Unfortunately, screenshots are not accepted due to security reasons.
This was the final piece of documentation required to proceed.
If you would like to discuss this further, please don’t hesitate to contact us on 01865 818927 we’d be happy to help.
I had an absolutely horrendous…
I had an absolutely horrendous experience with Bastion insurance services , and I can't stress enough how much I regret ever dealing with them. They operate like thugs and criminals, scamming people in broad daylight. They’re all about taking your money for policies, but when it comes time to deliver, they dodge responsibility and make up excuses to avoid paying out claims.
What’s worse is their hidden terms and conditions, which they conveniently don’t disclose until it’s too late. Everyone is going to find out the hard way when they try to get what they’re owed and realize how tightly the company has tied their hands to avoid accepting liability.
Do yourself a favor and steer clear of this company. Don't waste your hard-earned money on a policy with them. Go to a reputable company that actually cares about its customers. Bastion insurance services is nothing but a scam, and I wouldn't wish this experience on anyone.
11. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bastion Insurance Services Ltd
Hi Asim,
We understand your disappointment; however, your claim was declined as it did not meet the terms and conditions you agreed upon at the time of purchase. As your gadget was not insurable, your premiums have been refunded.
Should you wish to discuss this further, please contact our claims team during our operating hours, Monday to Friday, 09:00 to 17:00.
Never send my phone back
Sent my mobile phone to get fixed. After ages they sent it to my old address and now the only thing they say to me it they are checking, ridiculous company, please do not trust this people. I just want my phone back. Going to citizen advise this week.
10. november 2020
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.