Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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A rubbish casino and with the customers
A rubbish casino and with the customers
I played at various casinos for a long time, and at all of them, I went through the verification process as usual. But what Baloo does is a joke to the players. I've lost track of how long I've been waiting, but my account has been in verification since the beginning of March, and it's now mid-May, and it's still in verification. Their support and VIP area are just as useless, if not more so.
And it's not just that they're bad; it seems like they're mocking you. They ask for documents and videos, and then once you successfully complete the process, they ask for even more documents. I understand that, but when you only respond once, it's infuriating. Why on earth don't they just ask for all the documents at once?
They ask for my notarized document, which I had to get done and which cost me money, and then two or three weeks later, they ask for the notary's website and phone number. Why on earth didn't they ask me to submit it all at once? And so I saved up for 2-3 weeks of my life just to WITHDRAW my money. I hate those damn scammers. What pisses me off and hurts the most is that I invited my friend to register because the welcome bonus seemed good, so much so that we both have almost €1000 in our accounts that we can't withdraw. He's always complaining to me about it because he needs that money. I'm even ashamed to say anything to him anymore.
My account id:Reosama,registered on your garbage platform. Let's see if you at least deign to do something.
Update: 05/20:
Today I found out they closed my account. They told me to contact VIP support. I made my first withdrawal and they closed my account with €1000. My only mistake was using the welcome bonus. I'm not surprised it happened after I posted this review. They haven't given me a reason why.
I spent almost three damn months completing their verification process. I sent my ID, my photo, a selfie, recorded videos, sent my passport, even had it notarized at a very expensive service. I sent the notary's information—everything was in perfect order—and now they close my account!
Baloo, I want my funds back! That's all I ask because, in my opinion, your casino is not legitimate. I NEED MY FUNDS
12. mai 2026
Anmeldelse skrevet uten oppfordring
This is my 6th comment just to close my…
This is my 6th comment just to close my account.
We had e-mail contact for more then 50 times in the last 4 months and my account is still not closed
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration caused by the delay in handling your account closure request.
We can confirm that your account has now been closed successfully.
We understand that the time taken and the repeated communication required were far from the experience we aim to provide, and we are truly sorry for this.
Thank you for your patience throughout this process, and we wish you all the best moving forward.
Kind regards,
Baloo.bet Casino team
very unprofessional company and their…
very unprofessional company and their KYC is just a joke and zero professionalism.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Dear Customer,
Thank you for your feedback. We are sorry to hear that you feel this way.
We would like to clarify that your verification process has not been delayed intentionally. At this time, we are still waiting to receive the requested documentation needed to complete the review of your account.
These checks are part of our standard security and compliance procedures, designed to protect our customers and ensure a safe gaming environment.
As soon as the requested information is submitted, our team will review it promptly and continue the verification process without unnecessary delay.
If you need any assistance, please contact our support team directly and we will be happy to help.
Kind regards,
Support Team
Unfortunately
Unfortunately, this casino is really very criminal. Games where the reels spin very strangely or barely at all. This is really rigged. Stay away from here, people. I made a video of it, and it's already been sent to various parties, such as the supplier Pragmatic. Stay away from here. Criminal and fake.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Dear User,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it can feel when gameplay doesn’t go the way you hoped.
For full transparency: Baloo.bet is operated by Zephyr Holding Sociedad de Responsabilidad Limitada, a company incorporated in Costa Rica, and all activities on our platform are governed by the Terms of Use you agreed to when registering.
We would also like to reassure you that we do not control game outcomes, slot and live game results are provided by independent software suppliers and operated using certified Random Number Generators. As such, neither we nor any third-party operator can influence individual game results.
If you believe there was an issue with a specific game or technical glitch, we’d really appreciate the chance to review this in detail. Our support team is available via Live Chat or email, please reach out with your account details and any evidence you have, and we’ll investigate with the relevant provider.
We take complaints seriously and are committed to fairness and transparency for all players.
Kind regards,
Baloo.bet Support Team
He dirty scum-bags of Trustpilot
He dirty scum-bags of Trustpilot. How can they have 2.3 star-rating when al reviews are one star. You guys are part of the problem. Parasites!
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
We are sorry to hear that you are feeling so frustrated.
We truly value all feedback, whether positive or negative, as it helps us improve our service. Our goal is always to provide our Players with a fair, transparent, and enjoyable experience.
If you have had any concerns related to your experience with us, we would really like the opportunity to assist you. Please feel free to contact our support team and we will be happy to help.
Kind regards,
Baloo.bet Casino Team
Worst casino ever
I am going to write another review because I am literally flabberguested. This company literally refuse to close your account, after my last review I have sended them another 5 emails, it’s actually insane what this company is doing. Worst service, worst RTP, worst casino ever! I hope a lot more people will come forward so that this casino will be seeing no more customers. Stay far away they just want to steal your money nothing more.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Dear CMbaope,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must be for you.
Please accept our sincere apologies if your request to close the account was not handled as promptly as expected. This is certainly not the level of service we aim to provide. We take such matters seriously, and your concerns have been noted.
To help us resolve this as quickly as possible, we kindly ask you to contact us again via email and mention this review, so our team can prioritize your request and review the situation in detail. Our intention is never to ignore our Players, and we want to ensure your account closure request is handled properly.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to look into this matter further.
Best regards,
Baloo.bet Casino team
biggest scam ever
biggest scam ever. deposited €20, i won so i wanted to cash out. It is not possible to cash out. they told me that i needed to bet at least €60. So i did that. was at €120 balance & still couldnt cash out. Scammers
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Dear Joeri,
Thank you for sharing your feedback. We are sorry to hear it was not a positive experience.
Please note that all withdrawals are processed according to the clearly defined terms and conditions associated with bonuses and promotions, including wagering requirements. These rules are applied consistently to all Players and are in place to ensure fair and responsible gameplay.
Our platform operates in line with applicable regulations and does not withhold funds without valid grounds as outlined in these terms.
Kind regards,
Baloo.bet Casino team
Another Costa rica casino with no RTP.
Another Costa rica casino with no RTP.
To many dead spins and scatter bonussen that look manipulated to the bone , spinning 700 times to get one scatter bonus of 11x return this casino is just like them other Costa rica casino’s …. A scam , no RTp , just dead spins and losses .
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Dear Player,
We are sorry to hear that your experience did not meet your expectations.
Please note that all games on our platform operate with certified random number generators and comply with industry standards and regulations. Let us inform you that RTP rates are determined by the game providers and are applied consistently to all Players. Occasional sequences without bonus triggers or wins are normal and do not indicate manipulation.
Kindly note that our processes are designed to ensure a fair and transparent gaming experience for everyone.
Kind regards,
Baloo.bet Casino team
stay away from here
stay away from here
THIS IS PURE SCAM
this people are thieves
bonus games they never heard of and u dont get them
if u take the welcome bonus they let first play ur own money and u get nothing and than u get the bonus money and that just the same nothing
SO NOW I WARNING EVERYBODY IF YOU GONNA PLAY THERE IS YOUR OWN RISK
YOU CAN BETTER BURN YOUR MONEY
THAN AT LEAST YOU GET SOME WARMTH FROM IT
IF YOU PUT YOUR MONEY HERE ON A ACCOUNT FOR 100% YOUR MONEY IS GONE
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Hello,
We are sorry to hear that your experience did not meet your expectations.
All bonuses on our platform operate under predefined terms and conditions, including wagering requirements, which apply equally to all Players. When a welcome bonus is activated, real funds may be used first, followed by bonus funds, in accordance with these rules.
We operate in line with applicable regulations and do not engage in practices that involve confiscating Player funds without valid grounds. Our processes are designed to ensure fairness and transparency for all users.
Kind regards,
Baloo.net Casino team
I’ll help you
i ask them to close my account and they don’t. Instead of closing my account I recieve daily a sms message on my iPhone from them.
On my account I did turn off recieve email or sms offers.
Don’t trust this organization!
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baloo
Hello John de Jong,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand how frustrating unwanted messages can be.
Please note that disabling marketing preferences does not automatically close an account, which may have caused the confusion. That said, we fully agree that once an account closure is requested, all communications should be stopped.
Please contact our support team through our official channel so we can close your account and ensure no further messages are sent.
Kind regards,
Baloo.bet Casino team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.