Bailey Amsterdam Anmeldelser 202

Svar fra Bailey Amsterdam

Oppdatert for 2 dager siden

Hi Angel,

Thank you for your review and for sharing your experience.

We understand that it can be disappointing or unexpected when an order is shipped from an international warehouse. While we are a registered company in the Netherlands, we work with global suppliers to offer our products at competitive prices and maintain a wider selection.

We always aim to be as transparent as possible about this on our website, and we truly appreciate your feedback as it helps us improve our communication.

If you have any questions or if there’s anything we can assist you with regarding your order, please don’t hesitate to reach out — we’re here to help.

- Bailey Amsterdam

Svar fra Bailey Amsterdam

For 7 dager siden

Hi Thanida,

I've just checked your order and your tracking shows that it has been delivered 2 weeks ago:

Package delivered
Carrier note: Package delivered
2026-03-28 13:13:51 GMT+8

However, if you did not receive it please contact our customer support so we can solve your issue together.

- Bailey Amsterdam

Svar fra Bailey Amsterdam

Oppdatert: 29. mars 2026

Hi CD,

We are really sorry for this situation. I can understand that it’s frustrating that you did not receive your order. We are trying our best to help and we are offering help to find a solution to fix every issue.

Please know that we don’t have any control on any shipping mistakes that is caused by any courrier. We take full responsibility on orders that do not arrive and always send new packages in cases like this.

We would really like to look into this further and make things right for you. Please feel free to contact our support team with your order details so we can assist you directly and send a new package.

– Bailey Amsterdam

Svar fra Bailey Amsterdam

7. mars 2026

Dear Sarah,

Thank you for reaching out and expressing your concerns regarding your order. I sincerely apologize for the frustration you have experienced with your order placed on December 23. It is unacceptable that we have not resolved your issue in a timely manner, and I understand your disappointment regarding the unsuccessful delivery of your package.

You are a valued customer since year 2024 and your previous orders were received. Unfortunately, the third order were delivered to a pickup point. Since the package wasn't picked up in time, the package returned to us. Please know that we don’t have any control on any shipping mistakes that is caused by the courier. Despite this, we sent a replacement for free two times (January 16 and February 05, 2026) as a courtesy when you reported not receiving the shipment. We’ve been communicating since January 15, 2026, to assist every issue you are sending to us. We are giving all the information needed to be able to pick up your package but then package wasn't picked up in time and will be returned to us.

Of course, we want to find a solution to solve this, but we can’t help you like this if you keep saying that we are scammers because we are not. We are trying our best to find a solution. The last email we have sent you it to process your refund as soon the package return to us. As per checking the return will be reaching us in 2-3days from now. Please rest assured We will prioritize your request for a refund.



Regarding the situation on social media, I regret any misunderstanding and will ensure that we review our policies. Your feedback is crucial in helping us improve our services.


I also want to assure you that your feedback is invaluable to us, and we take your comments seriously. I regret any distress caused by the interaction on social media, and I will look into this on our end as well.

Once again, I apologize for the inconvenience, and I look forward to resolving this matter as quickly as possible.

Best regards,

Julie
Bailey Amsterdam Customer service representative

Svar fra Bailey Amsterdam

Oppdatert: 29. mars 2026

Hi Vera,

Thank you for sharing your experience — we’re very sorry to hear that the items did not meet your expectations.

We take product quality seriously, so it’s disappointing to hear that there were issues with the finish and condition of your pieces. This is not the experience we aim to provide.

Regarding delivery, we are a Netherlands-based brand, but we work with international logistics partners to ship worldwide. In some cases, this can result in longer delivery times or customs processing depending on the destination.

We would really like to look into this further and make things right for you. It's also possible to return your items and receive a refund. Please feel free to contact our support team with your order details so we can assist you directly.

– Bailey Amsterdam

Svar fra Bailey Amsterdam

29. mars 2026

Hi Stevie,

We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide. We did react to your emails, which may have ended in your spam folder.

We take both product quality and customer support seriously, so it’s concerning to hear that items arrived with issues and that you feel your case has not been resolved. This is not in line with how we handle customer requests.

Regarding refunds and consumer rights, we always aim to operate in accordance with applicable regulations and to resolve situations fairly for our customers.

As we’re unable to locate your case based on this review alone, we kindly ask you to contact us again with your order details so we can properly investigate this and work toward a suitable solution.

We’d really appreciate the opportunity to resolve this for you.

– Bailey Amsterdam