I had a great experience with my pregnancy pillow which I ordered from BabyGo. It arrived within the expected time and has been fantastic. Really comfy, not too big. I ordered the pregnancy yoga ball... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The underbelly underwear were super comfortable during pregnancy. Over the belly ones were slightly restrictive but may be good post a c section. I returned these but it was easy to do.
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I was worried I had ordered from you too close to going away for a few days but i needn’t have stressed as delivery was made in record time. Thank you. Also the carrier looks perfect but I won’t know... Vis mer
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I love the pregnancy range from BabyGo. I got a few pairs of the pregnancy compression socks which I wear every single day in the third trimester. I have had lots of swelling and discomfort in my feet... Vis mer
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Informasjon om virksomheten
Om BABYGO.UK
Skrevet av virksomheten
BABYGO is a UK brand dedicated to supporting parents through pregnancy, postpartum recovery, and the early years of raising a child. We design practical, thoughtfully made products that aim to make everyday life easier, more comfortable, and safer for families.
We created BABYGO with a simple belief: parenting products should genuinely help. Pregnancy and the early months with a newborn can be an exciting but demanding time, and our goal is to provide products that support parents through each stage of that journey. Every product we create is developed with comfort, practicality, and quality in mind.
Our range includes maternity and postpartum essentials, bestselling postpartum leggings, nursing bras, birthing balls, baby sleepwear, and child safety products. We listen closely to feedback from parents and continually refine our products to ensure they meet real needs. This approach has helped our products become trusted by families across the UK and internationally.
Customer experience is central to everything we do. We aim to provide fast delivery, responsive support, and products that live up to the expectations of the parents who choose BABYGO. Over the years we have been proud to serve hundreds of thousands of customers, many of whom return to us again as their families grow.
At BABYGO, we are passionate about creating reliable, well-designed essentials that support parents during one of the most important and memorable times of their lives.
Kontaktopplysninger
Unit 1, Quay Business Centre, Winwick Quay, WA2 8LT, Warrington, Storbritannia
- help@babygo.uk
- babygo.uk
4,4
Enestående
1k anmeldelser
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Paid for the items still not delivered…
Paid for the items still not delivered its been more than a week now
6. juli 2026
Svar fra BABYGO.UK
Hi Vineetha,
I'm very sorry to hear about your experience.
I've looked into your order and can see that it was dispatched from our warehouse, but unfortunately Royal Mail hasn't scanned it into their network, which is why there have been no tracking updates.
We emailed you yesterday to offer an immediate replacement rather than asking you to wait any longer, and we're just waiting for your confirmation so we can get this sent out as soon as possible.
We completely understand how frustrating this is and sincerely apologise for the inconvenience. Please reply to our email, and we'll make sure this is resolved for you as quickly as possible.
Kind regards,
Lucy, BABYGO Team
Great service
Great product (bought the birth ball), fast delivery, easy shopping experience. Birth ball itself came with straightforward instructions for set up and ideas for how to use it throughout pregnancy
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hey Kat, Thank you so much for your wonderful 5-star review!
We're so pleased to hear you had a great shopping experience and that you're happy with your birth ball. It's fantastic to know the delivery was quick and that you found the setup instructions and pregnancy exercise guide helpful.
We really appreciate you taking the time to share your feedback, and we wish you all the very best for the rest of your pregnancy and beyond!
Kind regards,
Lucy, BABYGO Team
Svar fra BABYGO.UK
Good afternoon Anna, thank you for your wonderful review!
I really appreciate you taking the time to share your experience. Your kind words mean a lot to our small team.
Thank you again, and if you need any help at all please do get in touch with us.
Kind regards
Lucy, BABYGO Team
Excellent customer service from Lucy
Excellent customer service from Lucy. I reached out as one of the door stoppers from the baby proofing kit had broken. She was very swift in responding and sending out a replacement part on the same day! Happy with the product and the service
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hi Umer, thank you for your wonderful review!
I am so pleased that I was able to help and get your replacement door stopper sent out so quickly. It is great to hear that you are happy with both the kit and service received.
I really appreciate you taking the time to share your experience. Your kind words mean a lot to our small team.
Thank you again, and if you need any help at all please do get in touch with us.
Kind regards
Lucy, BABYGO Team
Such fast delivery
Such fast delivery!
Product was as expected, great quality and information manual within the order was excellent
2. juli 2026
Svar fra BABYGO.UK
Hi Jenny, Thank you so much for your wonderful 5-star review!
I'm so pleased to hear that your order arrived quickly and that you were happy with the quality of the product. Thank you for taking the time to share your feedback. We really appreciate your support and hope to see you again soon!
Lucy, BABYGO Team
Locks are fab
Locks are fab! So easy to install and work really well! Will just take some getting used to on our part to use the keys but si glad it hasn't taken away from our lovely kitchen!
Were missing something from one of boxes and Lucy has been amazing at resolving it and getting a new one sent out to us asap! Thank you!
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hey Abby, Thank you so much for your fantastic 5-star review!
Your kind words really mean a lot to me and the rest of the team.
Thank you for taking the time to share your feedback. We truly appreciate your support and hope to see you again in the future.
Lucy, BABYGO Team
Not a good first time experience
Company reached out and offered a gesture of goodwill which is a better customer care than I received before.
Did not have a good experience on my first time ordering. As the cardboard box the item is in had damage to it upon returning to the company, they refused a refund. Product was undamaged. Never known a company like it. So heads up if you’re buying something make sure the box is in immaculate condition, bubble wrap it up, as we also can't control how the couriers treat parcels either!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hi Jess, Thank you for taking the time to leave your feedback. I am so sorry to hear how disappointed you are with your experience.
I have looked into the return for you and can see that the items box packaging was unfortunately damaged upon opening the return. As outlined in our returns policy, we can only accept items for a refund or exchange when both the product and packaging are returned in a sell-able condition as all of our products are sold as new.
I completely appreciate that this is frustrating, particularly if the product itself was undamaged. I can also see that Lucy has already arranged for the original item to be returned back to you, so you're not left without the product.
As we'd like to bring this matter to a positive resolution, I have reached out to you personally via email.
I look forward to hearing from you.
Lauren
Customer Relations Manager
BABYGO Team
Fixed Evris terrible delivery service!
My order didn't arrive through no fault of the site (Evri as per usual being useless!) I emailed and got to speak to someone called Lucy, who without hesitation just reordered the items for me and sent it next day at no extra charge at all!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hi, Thank you so much for your lovely 5-star review!
I'm so pleased I was able to get everything sorted for you. I know how frustrating courier issues can be, so I'm glad we could arrange a replacement quickly and get it out to you with next day delivery. Thank you for taking the time to leave such kind feedback.
Wishing you all the best, and thank you for choosing BABYGO!
Many thanks,
Lucy
BABYGO Team 🩷
Excellent birthing ball
Straightforward ordering and delivery experience, and the product was great, with very clear instructions included. Will definitely be using throughout my pregnancy.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hi,
Thank you so much for your fantastic 5-star review! We wish you all the very best during your pregnancy, and thank you for choosing BABYGO® to be part of your journey.
Lucy, BABYGO Team
Good quality
The quality of the items recieved are great. Overall fast delivery.
Customer service is personal and very empathetic/ friendly.
30. juni 2026
Svar fra BABYGO.UK
Hi,
Thank you so much for your wonderful 4 star review! We're delighted to hear that you're happy with the quality of your items and that your order arrived quickly. It also means a lot to know that our customer service made a positive impression we always aim to provide friendly, personal support to every customer.
Thank you again for taking the time to share your experience. We really appreciate your support and hope to see you again soon!
Kind regards,
Lucy, BABYGO Team
Good product but returns policy could…
Good product but returns policy could be better. Feeding bra is comfortable and has a good quality and feel to it, very soft. However, I wasn't allowed to exchange briefs that had not been worn and no tags taken off for a diff size due to their returns policy.
**updated: upon the publishing of this review, BABYGO contacted me directly and offered me a gift voucher for the amount I spent on the briefs since they could not be returned and an ask to change or delete my review. My original review remains, as it still remains their official policy that briefs that are unworn with tags cannot be returned.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hi,
Thank you for taking the time to leave your review.
We're really pleased to hear that you found the nursing bra comfortable, soft, and good quality. I am so sorry to hear of your disappointment regarding the briefs. I would like to clarify that we are happy to accept returns or exchanges for knickers provided they are unopened, unworn, with all tags attached, and in their original sealed packaging.
Please can you kindly confirm your email, or order BG number, alternatively please contact myself via email - help@babygo.uk and I can confirm the next steps :)
Lucy, BABYGO Team
Brilliant service
Service and communication fantastic! Really impressed with the customer service.
26. juni 2026
Svar fra BABYGO.UK
Good morning Robert, I am so sorry to hear that you have not received your order.
Having looked into this, it appears your order has been in transit since last Monday. I appreciate how frustrating this must be! I have now raised an investigation with Evri and have also contacted you directly via email so we can resolve this.
I apologise for the inconvenience and look forward to resolving this!
Lucy, BABYGO Team
Svar fra BABYGO.UK
Hi there!
Thank you for taking the time to leave your review, I am so sorry to hear that the knickers were not the right fit for you and did not meet your expectations.
I have personally, reached out to you on Saturday via email so I can look into this further and work towards a resolution. I look forward to hearing from you.
Warm regards,
Lucy, BABYGO Team
Great quality. Amazing service!
I LOVE their clothing here. It’s so soft and well made. I ordered a BF and cloths for my son. I recently ordered for the second time and my order got lost in transit but Lucy from the customer support team reordered it for me as priority and I received it next day! Amazing service! Thanks
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hello, Thank you for your wonderful 5-star review!
We're so pleased to hear you're happy with the quality of your BABYGO product. Your kind words mean a lot to us, and we're delighted it met your expectations.
Thank you for choosing BABYGO and for taking the time to share your feedback. We truly appreciate your support! 💙
Antonia, BABYGO Team
Svar fra BABYGO.UK
Hello, Thank you for your wonderful 5-star review!
We're so pleased to hear you're happy with the quality of your BABYGO product. Your kind words mean a lot to us, and we're delighted it met your expectations.
Thank you for choosing BABYGO and for taking the time to share your feedback. We truly appreciate your support! 💙
Lucy, BABYGO Team
Excellent product
Great quality product, easy to install secure but easy to unlock with the key. Really good value.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hi there, Thank you so much for your fantastic 5-star review!
We're delighted to hear you're so happy with the quality of the product and found it easy to install. It's great to know it provides the security you were looking for while still being simple to unlock when needed.
Thank you for choosing BABYGO and for taking the time to share your experience. We really appreciate your support! 💙
Kind regards,
Lucy , BABYGO Team
Ok once I finally had everything in my…
Ok once I finally had everything in my order tho they did sort it out pretty fast and sent me my missing item the next day
24. juni 2026
Svar fra BABYGO.UK
Hi Courtney, Thank you so much for updating your review.
We're really pleased we were able to resolve the issue quickly and get your missing item to you the very next day. We appreciate your patience while we sorted everything out and are glad we could put things right.
Thank you again for your understanding and for taking the time to share your experience. We hope you enjoy your order, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Lucy , BABYGO Team
Svar fra BABYGO.UK
Hi there, Thank you so much for your wonderful 5-star review! 💕
We are delighted to hear your delivery was fast and you love the pants.
We really appreciate your support and hope to assist you again in the future.
Kind regards,
Lucy, BABYGO Team
My order didn’t turn up
My order didn’t turn up, I contacted customer service and after one brief email exchange they didn’t reply to me. Order still isn’t here nearly a month later.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra BABYGO.UK
Hi,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience.
This certainly isn't the level of service we aim to provide, and we'd really like the opportunity to investigate what has happened with your order and why you didn't receive a further response from us.
Unfortunately, we're unable to identify your order from your Trustpilot review alone. Could you please reply to this review or contact us directly at help@babygo.uk with your name, order number, or the email address used to place the order? We'll look into this as a priority and work to resolve the issue as quickly as possible.
We sincerely apologise for the frustration and inconvenience caused, and we hope to have the opportunity to put things right.
Kind regards,
Lucy, BABYGO Team
Excellent service
Excellent service. Ordered in evening and was delivered next morning.
21. juni 2026
Svar fra BABYGO.UK
Hi there, Thank you so much for your wonderful 5-star review!
I am so happy to hear your order has been delivered quickly. We really appreciate your support and hope to assist you again in the future.
Many thanks,
Lucy
BABYGO Team 🩷
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