Baboodle Anmeldelser 989

Great, delivery quick and easy to rent. Only reason for mark down is that the pram had a few broken parts on it, which is to be expected with rentals but made it a bit wonky for my baby to sleep in.

The service was well priced and the steps were simple to follow. Delivery was very smooth and the return process was smooth as well. Fast support from the team as well when I had questions. The items rented are in good shape and function as well.

It has been great renting items through Baboodle and I would definitely rent more items in the future. The customer service is 10/10- thank you Baboodle Team. Any queries I had were responded to promptly. I have recommended Baboodle to several of my friends already.

Fantastic service, really helpful and responsive online chat which made using Baboodle stress free!!
Thank you for all your help, we booked a Joolz AER composition to take on a holiday abroad for our 10 week ago son which save all the hassle of use our own larger travel system.

Very simple to order and return
Reasonable price
Great concept

FANTASTIC!!!

Can’t recommend enough. It’s so easy and simple, I rented new products and they arrived really quickly with lots of communication and updates. Great value and great range of products too.

I have returned one item so far (as newborn grew out of it) the return was super easy and simple.

Their customer service is fantastic!! I had a few queries and one item was missing but they were super helpful and sent another immediately which arrived the following day. I am still using them and wouldn’t hesitate to use them again.

Baboodle saved my sanity when I rented a breast pump for a couple of months. The pump was delivered very quickly and the return process was very simple and quick. I also found the customer service very efficient and kind. 100% would recommend.

Amazing service. Item arrived earlier , so had time to get used to the buggy before my trip. Was amazing at the airport and in Sweden. Will be using again !!

Thanks to Dan from Baboodle for helping us out so spontaneously with a stroller — our stay in London was absolutely wonderful! Everything went smoothly, relaxed, and completely stress-free. Dan was incredibly accommodating, and we’re so grateful for his generosity and kindness!

We had a bit of stress on our journey home, and he even arranged for our stroller to be picked up via Uber. We’ve never experienced such thoughtfulness before. A thousand thanks! 🙏✨

We rented the Joolz Aer for our holiday, the order and return process was smooth and simple, stroller arrived on time and was in good condition. Very reasonably priced, website had all the answers to questions I had without needing to reach out and speak to someone. Such a great idea, will certainly be renting again!

Baboodle are brilliant. Great quality products, quick delivery, simple returns process and responsive customer service team. Will definitely use this company again.

We hired the Bugaboo Butterfly for a short trip. Item was excellent quality. Communication from Baboodle was really good. Delivery and uplift both really simple. A great model!

We hired a Yoyo stroller in the newborn configuration as well as a pram parasol for our recent holiday. The hiring process was really easy and the items came really quickly. The return process was also really simple too. Cost was even more affordable as we had a discount code from a friend who had referred us. Will definitely be using this company again!

I loved this idea! I already have a great pram but not light for travel! This is a great option and also space saving from having lots of baby stuff you don't use all the time! The concept is fab, the delivery and return was easy and smooth and the prices are really reasonable!

We rented 2 bugaboo butterfly's to take away on holiday with our twins.
The prams arrived earlier than I had booked which was great, they were in amazing condition as well.
super easy to rent and return. Saved us alot of money being able to rent 2 for £80 for 2 weeks!

I hired two Snoos for my twins and the customer service was impeccable. At first it looked like only one had been delivered and Baboodle immediately organised sending another, although happily the delivery was sorted out and it wasn't needed. While my twins still didn't sleep in the Snoos, I'd happily use Baboodle again and would definitely recommend them to anyone. It's wonderful to be able to make a sustainable choice in a world of baby products where there is so much waste!

I can’t recommend Baboodle enough! As a new mum, I had no idea what to rent for my baby, and the team went above and beyond to guide me through every step. They patiently explained all my options, offered personalised advice, and helped me choose exactly what I needed. I was recommended by loads of mums who couldn’t sing the praises of the brand enough - I didn’t believe it until I experienced it myself.

Living in London, I know delivery issues are common - parcels get lost or stolen too often. But as soon as I experienced an issue, Baboodle solved it immediately, even at the detriment of their own costs, to ensure it arrived safely with me. I’ve honestly never experienced this level of care from a company before. The products arrived pristine and their service made me feel supported every step of the way. I’m so impressed. It’s clear they really care and operate with integrity. I’ll absolutely be using Baboodle again and would recommend them to every parent!

UPDATE: I’ve now how an email from Baboodle offering a 15% discount if I leave a review. If they’d offered that to me as compensation they would’ve had a happy customer who would’ve returned in the future to use them again, rather than someone who will actively warn other parents off them. It is all so shortsighted.

ORIGINAL REVIEW:
Baboodle’s customer service team and supply chain are utterly hopeless. Twice their courier lost my order. The first time Baboodle suggested I sort it out direct with the courier, because they were ‘at DPD’s mercy’!! If they can’t sort their own courier as a business account holder, what hope does their customer have??

Every time the response from customer services was whinging and trying to pass blame. Their supply chain is within their control and if it is substandard they should change it. They refer to their courier as ‘a third party’ as though it’s not the courier they’ve contracted with. The experience has been so unnecessarily stressful, time consuming and unprofessional.

After the second loss I asked for compensation. A customer shouldn’t have to do this, a company which has messed up should proactively offer something as a gesture, this is so basic. Baboodle said no, because ‘we’re out of pocket’ because their courier lost the item (!!). It was absolutely laughable that their own hopeless supply chain was used as justification for treating customers poorly (aside from the fact that Baboodle obviously will have insurance it will claim against, so won’t be out of pocket at all). All I was offered was for the item to be sent again, this time by taxi. It was ridiculous.

I’ve warned my mum friends away from Baboodle now and two mums said they’ve had the same experience.

Brilliant service!
So easy to order and return items! Definitely saved us so much money and agro! Cant thank you enough!