Autonomous Inc Anmeldelser 2 769

I needed to purchase a replacement gaslift cylinder. While I think it is a poorly built chair that fails in this way in 6 years, the person who chatted with me was really helpful. I would not have been able to purchase the replacement part without their help. Also, the replacement part was $29.95, which tells me that all these cylinders are cheap junk that will fail. But my point is that the person on the chat really helped me out.

Products got damage on shipping, and they replace them not questions ask. I just provided pictures of the damage products. The chat process was easy and fast.

Seemingly unable to ship to the UK, despite allowing you to place an order.

I placed an order of a chair to the UK, with an estimated same-day shipping in my order confirmation.

After a week passed without any progress on my order, I asked for an update, and customer service promptly said they would check an update with the UK warehouse team.

After 3 more days with no update, I chased and they said they again that they had no update.

I said that if they didn't have an update after 2 weeks of waiting, to please cancel the order.

On the 2 week anniversary of placing an order, they emailed to say they were still waiting to hear from their warehouse, seemingly not able to get in contact with their own shipping team for 2 weeks.

No reassurance was provided as to whether they would be able to even fulfil the order, and they just kept saying they would update me later.

Based on my experience, it seems they don't have the infrastructure to provide deliveries to the UK, so I'm not sure why they allow you to place them, only to not fulfil them.

Once again, Ashley to the rescue.
Great customer support, Ashley guided me step by step to out rule problems and even though we did not get our desk to work, we found the issue. We got to replace a part, but looking forward to have that fixed soon!

They still stock parts for their older products, very convenient to be able to get replacements 6+ years after purchase. The website itself could be a bit more convenient in terms of being able to order directly, but in lieu of that, the customer service reps who you have to order through are fast, kind, and thorough.

Ashley was amazing. She deserves a promotion. Attentive and quick, I wish customer support is always like this.

Best chair by far! Super comfortable and adjustable. I'm an IT guy so I sit for most of my day and I have no problems with fanny fatigue or leg or back pains like some other chairs.

Arrived so quickly and was very straightforward in terms of assembly. This is the second chair purchased; the first broke after four years of daily use. It might even be repairable.

Absolutely the most comfortable chair I’ve ever bought. I sit in it for 8 to 10 hours a day.

This thing is amazing!!

I really appreciated Alice’s patience and thoroughness. She carefully gathered all the details needed and worked toward a solution to my problem.

I did a lot of research before buying the proper chair for my home work environment. Comparing many chairs of price points, quality, guarantees, and of course fit ability. Autonomous had a lot of good information on their website to help make a conscious choice. I did compare other chairs external to Autonomous as well. I chose the Ego Chair Ultra 2.

The table arrived damaged from the factory because the damaged wood had been painted after the damage.

Nice product, well packaged & delivered. I'm a happy customer.

I had insanely quick shipping and overall the chair is a very comfortable chair!

Extremely easy setup and the table itself is high quality. Only complaint is that the single motor setup is noisy compared to my older Autonomous desk with more powerful motor.

Ashley in customer service was very helpful.

Easy to buy.
The chair is perfect for my long remote work hours. A colleague of my recommended it to me

Surprisingly fast shipping and an extremely solid product. I have worked with many standing desks but never had one for my own personal desk and I believe I made a great decision going with Autonomous. From my experince 2 legged standing desks will always wobble at my personal standing height and taller but it is so much less than I have experienced in the past here, I was prepared for that to just be a con I just have to live with but this is much more solid than I could have anticipated, it isn't perfectly wobble-less but I don't think that is physically possible at my relatively high standing height. If I had any complaints it would be that I wish they still offered the dark grey top with the black legs and that I think the cable management should go the full length of the table top or at least most of it and maybe focus less on AI and maybe offer a 4 leg option with this build quality, but as it stands everything works as I expected or better and I am very happy with Autonomous.