Nice website with good details and pictures of jewelry items. Easy to order. Great communication including written certificate of authenticity. Great tracking on item. Very well packaged. My opal... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with... Vis mer
The product was great quality, just as described and arrived quickly, it would have been better if I had received a confirmation of order email. I received nothing until I was informed that my order... Vis mer
Daniel worked continuously with me to ensure I felt valued and that I got the product I was looking for. His commitment and communication was greatly appreciated. My fiancé loves her Opal watch a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Australian Opal Jewellery & Watches
Kontaktopplysninger
Shop 24/5 Macquarie St, 2000, Sydney, Australia
- 0289601346
- contact@australstones.com.au
- australstones.com.au
4,7
Enestående
290 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lovely Pendants
I ordered a couple of pendants for my partners daughters. They arrived within a week of ordering (Aus - UK). Two happy ladies with pendants to match their mothers.
22. mai 2025
I’ve purchased two pieces from you guys…
I’ve purchased two pieces from you guys and have been happy in all aspects of the process and loved the quality
29. mai 2025
Excellent quality and prompt delivery
14. mai 2025
Would recommend
Great Mother’s Day sale and fast delivery to the UK (only took around 6 days). Would definitely recommend.
12. mai 2025
Better advertising and description of…
Better advertising and description of item for sale
11. mai 2025
Svar fra Austral Stones
Dear Jeff,
We were concerned to learn that the spindle diameter of the earrings was unsuitable for your partner.
As we informed you via email, we would be pleased to assist you with a resolution. Please, kindly return the earrings to us, and upon receipt, we will promptly issue a credit, alternatively we can dispatch a new pair of smaller spindle diameter, according to your preference.
Should you have any further inquiries, please do not hesitate to contact us.
Kind regards.
Great Product
Exactly shown as the picture. Amazing earrings! Comes with an authenticity certificate. Highly recommended!
17. april 2025
Beautiful looking watch
Beautiful looking watch. I am sure our son will love it for his 21st in a couple of months
15. april 2025
A great buying experience
4. april 2025
READ THIS B4 YOU BUY!
READ THIS B4 YOU BUY!! PLEASE.
My fiancé brought a beautiful opal ring as engagement ring. 4 months later stone became loose and we had to send back. They did say to take to local jeweller if we wanted but I did n he smartly advised me NOT to as it would void their warranty. He looked at it and said there was a small chip in stone that looked like it had been potentially done when setting it. Told me setting was all sorts of wrong hence the stone loose… Tried to talk to jeweller, can’t be done as only be contactable via email which is frustrating and concerning… why not via phone?? Worried I insured ring for postage at MY EXPENSE of $70 to have fixed?? Ring was delivered back pretty promptly, although I CAME HOME TO FIND PACKAGE ON DOOR STEP !! Really, and no insurance if lost. Had ring re looked at by my jeweller again…. NEW chips in side of opal obviously through setting it again. But hey, the stone is secure again. But for how long. My advice, esp for blokes looking at engagement rings DONT DO IT. For all others, maybe don’t buy from them as it’s frustrating AF when you pay a lot and are treated this way. I now have a precious ring that someone clearly could care less about their quality of workmanship or customer service.
As for reply, the ring was brought as engagement ring, obviously I didn’t buy it for myself, it’s under my fiancés name which I’m not publishing here. I’m happy to call the store to clarify who we are and the purchase of the ring with your company. None of your reply does any good to solve the issue/s we have had, and still have with the ring. And for people reading… all it should do is clarify why you should NOT buy from this company. No help when things go wrong.
18. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Austral Stones
Dear Bee,
We have tried to locate your order but unfortunately we were unable to.
In any case, we are very sorry that this was your shopping experience, since we truly strive to provide the best service to our customers.
We try to encourage contact via email so that no information is lost in the process and is available to our entire team while we try to resolve any potential issues. Our intention is precisely to try to be more efficient and speed up the process, so we are sorry that this resulted in frustration, this is the opposite of what we want for our customers.
Although we treat our opals with the utmost care and our jewellery is of the highest quality, it is inevitable that on rare occasions issues arise with the stone setting, and we always try to resolve them as best we can.
However, regarding shipping, while we work with trusted companies, unfortunately we cannot control the shipping company's malpractice. Since all our packages in these cases include signature on delivery, we are in the process of locating your order so we can investigate with them what could have happened.
Best regards.
The opal tie clip bought was really…
The opal tie clip bought was really lovely and exceeded my expectations.
25. mars 2025
Very impressed with the service and…
Very impressed with the service and also the product, the quality is great.
24. mars 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.