Austral Stones Anmeldelser 

288
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Nice website with good details and pictures of jewelry items. Easy to order. Great communication including written certificate of authenticity. Great tracking on item. Very well packaged. My opal... Vis mer

Vurdert til 5 av 5 stjerner

Daniel worked continuously with me to ensure I felt valued and that I got the product I was looking for. His commitment and communication was greatly appreciated. My fiancé loves her Opal watch a... Vis mer

Vurdert til 4 av 5 stjerner

The product was great quality, just as described and arrived quickly, it would have been better if I had received a confirmation of order email. I received nothing until I was informed that my order... Vis mer

Vurdert til 5 av 5 stjerner

I was worried about buying jewellery in Australia when I am based in the UK, but I need not have worried at all. Austral Stone kept me 100% up to date as to where my package was and when it was delive... Vis mer

Informasjon om virksomheten

  1. Smykkeforretning

Skrevet av virksomheten

Australian Opal Jewellery & Watches


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

288 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 100 % av de negative anmeldelsene sine

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4,7

Alle anmeldelser

(288)

87 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I feel inferior metal was used as It…

I feel inferior metal was used as It made my wife's ears red and very sore so cannot be worn and stones are much duller than pictured

12. oktober 2025
Logoen til Austral Stones

Svar fra Austral Stones

We’re truly sorry to hear about your experience. Please know that the earrings you purchased are not made from a lower-quality metal. They are crafted from surgical steel, a hypoallergenic material that typically does not cause any skin reactions. In fact, this is the first time we’ve received feedback about a possible allergic reaction to our products.

We’d love to get in touch and find a solution to make sure you’re completely satisfied.

Vurdert til 1 av 5 stjerner

Worst company to deal with

Company has no care or concern for the products they sell nor the customers who buy from them. Still ongoing issues with my ring that was brought as engagement ring in Aug last year. Please do yourself a favour, save your money and go to another place to buy your products. 3 independent jewellers picked up the faults with the ring in a second. I have worn my ring (in nearly a year) only for approx 5months due to repairs and significant issues such as the thin band warping. Company ‘fixed’ ring to their standards, but to mine they made it worse. Company will now not help to resolve any issue with the ring. Absolutely disgusting that people take your hard earned money and don’t give you any help when their product is dodgy. Be very careful with this company.

15. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Austral Stones

Dear customer,

We are truly sorry for your experience. However, as mentioned in our communications, your current request falls outside our standard procedure. We are unable to compensate for services provided by a third party without our prior approval, and we did not receive any complaints regarding these specific problems at the time, which would have allowed us to follow our internal steps to resolve them.

We understand the sentimental value of your ring, but unfortunately we cannot assume responsibility for these independent actions.

Kind regards

Vurdert til 5 av 5 stjerner

Highly recommended!

Simple ordering process, prompt delivery and my pendant was EXACTLY the same as it was online. So beautiful and alive with colours!!! I would recommend Austral Stones and I'd happily order from them again. Thank you!!!

6. september 2025
Vurdert til 4 av 5 stjerner

The earings looks pretty

The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with its own bag. Also, it would be great if the certificate of the stone were provided as a proper small card, since it feels a bit odd to receive it by email or print it out when giving the earrings as a gift.

29. august 2025
Vurdert til 5 av 5 stjerner

Beautiful jewellery, great prices and brilliant customer service

I was worried about buying jewellery in Australia when I am based in the UK, but I need not have worried at all. Austral Stone kept me 100% up to date as to where my package was and when it was delivered I could not believe how well it was packaged. Beautiful jewellery, great prices and brilliant customer service. Cannot fault this company at all.

22. august 2025
Vurdert til 3 av 5 stjerner

Not exactly what you'd expect

Bought a gold opal ring after ringing to confirm item size was in stock item came and the band was super thin almost unwearable it had a scratch aswell i asked for a refund of money and to send back i was told it was custom made(even though I was told it was in stock) so couldnt get a refund.i was offered a re thickening of gold to the band for free though,came back after a shipping delay and was better but as a whole not to impressed wouldn't buy from again and would suggest asking for photos prior as the displayed photos never shown the thinliness of the band

5. august 2025
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Svar fra Austral Stones

Dear Brendan,
We're sorry the ring didn't turn out as you expected, and we understand your frustration.
Please know we did our best to accommodate your request to add more gold to the band at no additional charge, as your satisfaction is always our primary goal.
Best regards

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