Australia Web Solutions Anmeldelser 

We engaged Australia Website Solution to build a website for our business, along with paying extra for an SEO content package and paying extra to have our ERP system integrated.

For the first 4-6 months, we had regular weekly calls and communication seemed normal. However, despite this ongoing contact, the project dragged on far longer than reasonable, and the actual deliverables never matched what was promised. We were sold on a 100% Satisfaction Guarantee and 100% Money Back Guarantee, marketed prominently as part of the package.

After [4-5+] months with no completed, functional website, we requested a refund under their advertised money-back guarantee. This is where things changed:

- Our refund request was rejected, with the reason given being that they had "invested time" into the project — despite no finished product being delivered.
- When we asked to see the guarantee terms, we found their actual Terms & Conditions restrict the money-back guarantee to within 15 days of purchase, conditions never made clear at the point of sale, where the guarantee was advertised simply as "100% Money Back Guarantee."
- We were told our case was being escalated internally (first to "Alex," following a call with a rep named Brian). Nothing came of this.
- On a follow-up call, we were placed on hold for over two hours while a rep named Aiden said he was checking with the accounting team. The call ended with no resolution and no callback.
- Since then, we have called numerous times and no one has been available to take our call. Follow-up emails to their support address have also gone unanswered.
- We separately noticed their listed business address changed from a specific St Kilda, Melbourne address to a more generic Melbourne CBD address during this period.
- Payments were requested via direct bank transfer to "Soltech Digital Ltd," a different name to the "Australia Website Solution" branding on the invoices and website, which only became clear to us after querying their ABN.

We made an upfront payment for a website that was never completed to a usable standard, and have been unable to get a straight answer, a refund, or even a returned phone call since raising the issue. Since then, it's been two weeks of unanswered emails and our phone/work landline being blocked by their operators. When we call from a phone number they haven't dealt with and bring up our company name, they hang up straight away.

Don't fall for using this company like we did.

We're sharing this so other businesses considering Australia Website Solution can make an informed decision.

They provided documentation which helped with updates.

It felt like a new beginning for my company working with Australia Web Solutions. They created a contemporary tidy and easy to use website that accurately represents my brand. Throughout the process, the crew was helpful imaginative and professional. I'm thrilled with the outcome and heartily endorse their services.

I got my website developed by Australia Website Solutions and I am really pleased with their effort. The crew was highly skilled sensitive and they actually knew my needs. They provided a quality website that is very attractive and works very well. This was a smooth sail and they were ever encouraging whenever I required changes or guidance.

Needed payment gateway and third party APIs. Australia Web Solutions handled the integrations well, though one took more back and forth than expected.

I worked with Australia Web Solutions to set up my website. The team was professional and answered my questions without any confusion. They made sure I was involved in the process. and the final result looks good. Overall, it was a straightforward experience and I'm satisfied with their work.

My company received excellent website design service from Australia Web Solutions. Their team fully grasped my vision and turned it into a cutting edge polished and punctual their inventiveness meticulousness and dedication to excellence really amaze me.

Before Australia Web Solutions, my website was outdated and ineffective. They completely revamped it, optimizing functionality and design. Now, I have a website that attracts new customers and showcases my business in the best light possible. Thank you, Australia Web Solutions! 5 stars!