AustralianSuper Anmeldelser 

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Terrible and slow customer service.Each person from customer service keep telling you a different thing and not doing any effort to solve the problem.
Website or app message service works terrible bad, take days until they reply.There is not a direct email to contact them.
I wish I never had a super account with them.Hopeless and very stressful to have to del with them.

Most incompetent organisation I have dealt with. Dozens of phone calls, numerous complaints and many false promises over a period of months I am still waiting for my funds to be rolled over to my SMSF. I have heard so any unfounded excuses as to why this has not been processed including "the account name of your bank account does not match the name of your SMSF (it does)", "we have not received proof of your ID (I have provided this numerous times)". Customer service is shocking. I cannot get any commitment in writing to back the false promises I have received over the phone. comments like "we do not send emails, only system generated emails" or "it takes up to 5 business days for a complaint to be processed". I now in a position where I do not have the required funds to follow through on a property purchase from my SMSF and face possible legal action or financial penalties.

I put in an application to withdraw superannuation that was less than $200. It stated that tax made be payable if you could not supply your tax file number. I can't access mine at the moment and I am trying to contact the taxation office. My attempts have been unsuccessful and I have complained to appropriate ombudsman. Australian Super Super contacted me this afternoon informing that they would not release my money but still charge me fees until I could. I have complained to the appropriate ombudsman.

After enduring a staggering ten years with Australian Super, I can confidently declare that my experience with this supposedly reputable superannuation fund has been nothing short of a customer service catastrophe. My patience has been stretched to its limits, and my loyalty has been repaid with a level of incompetence that is as astonishing as it is infuriating.

The tipping point in this saga of dissatisfaction came when I dutifully provided certified identification, only to be met with rejection from Australian Super's so-called "customer service" representatives. Let me make this clear: I adhered to their stringent requirements, obtaining certified copies of my government-issued identification, and yet, I found myself in a Kafkaesque loop of rejection and frustration.

The heart of the matter lies in the mind-boggling decision by Australian Super to reject a government-issued ID that they purportedly do not accept. One would assume that a superannuation fund, entrusted with the financial well-being of its members, would possess the basic competence to handle and verify the very documents mandated by the government itself. Alas, this appears to be a lofty expectation for Australian Super.

The Kafkaesque loop I mentioned earlier involves a series of mind-numbing exchanges with their customer service representatives, who seem to have mastered the art of evading responsibility and providing generic, unhelpful responses. Their inability to address the issue at hand and their blatant disregard for the years of loyalty I have invested in their services are nothing short of appalling.

The rejection of my government-issued ID has not only wasted precious time but has also raised serious questions about the competence and reliability of Australian Super's internal processes. One cannot help but wonder how a superannuation fund, tasked with managing the financial futures of its members, could fumble such a basic and crucial aspect of customer interaction.

It is disheartening to witness a once-trusted institution devolve into a bureaucratic nightmare, where the simple act of verifying identification becomes an insurmountable hurdle. Australian Super's lackadaisical approach to customer service has left me questioning not only their commitment to their members but also their ability to navigate the complexities of the financial industry.

In conclusion, after a decade of being a customer, I find myself utterly disillusioned with Australian Super. The rejection of my certified government ID, coupled with the abysmal customer service, has irreversibly tarnished my perception of this once-reputed institution. I implore anyone considering Australian Super as their superannuation fund to think twice and weigh the potential cost of a decade-long nightmare in customer service incompetence.

Update: Since submitting a complaint to them directly and threatening to make a complaint to the relevant government body, they have deleted my account along with the membership number and created a new membership number. My only guess is to cover their tracks as they do not want to pay me out for financial loss incurred by their incompetence. This is madness.

Horrible experience, they will do all they can to prevent you from withdrawing your money from them including filling out the releas details incorrectly such that the funds will bounce right back to them. Dirty tactics which have cost me countless money from lost opportunity as it's been weeks since I first lodged my application for withdrawal. DO NOT TRUST THEM WITH YOUR SUPER!

Went to Australia on Exchange and worked on a student 500 visa. Was reccomended Australian super, but i have now tried to close my account due to leaving the country and my visa expiring (a valid reason to close the account) but now 4 months later i am no further along then when i started the process.

There is no clearity on how to go forward with the process, no updates being given. I filled out an electronic form that took me ages to find and when i contact them 2 months later i hear "we sendt a cheque" which i purposfully didnt choose due to me now living half way across the globe. But even though i put all my bank details and checked "electronic transfer" they still decided to send a cheque" (which never arrived by the way). They then proceed to tell me that the transfer is in progress. 2 months later and there is nothing. Honestly dont know what to do or who to contact.
I just hope someone searching for "student working super fund Australia" might get this review up and steer clear of australian super

Wish there was a way to review on google so more people are aware. If you want to close accounts with Australian super.... good luck. Australian super had my deceased wife in their system twice and will be going through the 3-4 month claims process again for each of her profiles. I wonder how many accounts you can create for a dead person... Avoid....

Been a member for 20years plus, now in retirement phase. At the moment, unable to withdraw online. After 2 weeks of complaining, advised my account targeted for manual processing only. When asked why I wasn't informed AS ranted about "due diligence" etc & when I tried to respond was yelled at over the top of my response. They have had my manual withdrawal for 2 weeks now, & unable to give me an ETA - all information on their website I'm told re 5 business days does not apply to me. This has left me in dire financial stress. Bye bye AS.

The worst customer service you will ever receive, staff won’t hesitate to raise their voices to speak over and belittle you. Multiple contacts made and hours wasted to get nowhere, cannot even close my account was told it will go to fees over time 😡

Ineffective - Unprofessional - Incompetent.

Asked for ID verification via printed form - requesting same documents asked for online.

Call centre staff unable to provide relevant information & to explain process.

Need to put in significant work into customer centricity & staff training.

Bunch of thieves and biggest Scammers in super industry they good in taking money no matter if you're the account holder or not or your details are wrong but when it comes to put in a claims they don't want to know you.
I have been trying to update my personal details for almost a year and provided all the support documents still they refuse to update my details.

I have been with this company for a long time but after closing my account and trying to retrieve my withdrawal benefit after it went to the wrong account number has been an absolute nightmare. This started on the 19th Sept when I was told everything was done and my money would be in the bank it wasnt. It took 5 days to email me that it had bounced and I needed to fill a form in again to restart the process with the correct account number. I rang on the 26th Sept and spoke to an australian operator mind you the only one. She updated my details and assured me she was sending it through to the correct department. From then it has been like chasing a paper trail. Constant foreign operators that do not communicate with each other and today was my 7th phone call after waiting almost 4 weeks from when it started. First its oh yes your account is closed. Yes it is but I am waiting for my money to go into the bank after spending 15 days chasing this situation. It took her 15 minutes. It shouldnt take that long as by now they should be able to write a book with how long my complaint is. So got told another few days. I asked to talk to complaint dept. She said she would do it. She would not type it as I wanted and kept apologising for the service. I said just tell your admin office that a complaint is going into the AFCA after contacting the Ombudsman.

Seriously this company strikes of let's charge a "fee for nothing"

My understanding is a fee usually comes at as cost for a particular benefit, if said benefit is free as part of another institution services then you charging something is egregious.

Australian super is charging $120+$30 for walking my funds to NAB and setting up a TD. They also force you to keep a balance across both the balance portfolio and membership direct. Which causes you to incur further fees.. I'm just astounded how poor your fee structure is....

Seriously APRA or ASIC should give you guys a once over for the incredulous fee mongering.

Dreadful company to deal with, website is useless, phone calls are useless, left a complaint and that was futile as well

Made a claim on income insurance, after mulitple times of asking for updates and following up and being told we just have to wait for it to complete find out it was delayed by 2 years because no one looked at it.

Absolutely dispicable company and horrible uncaring employees.

DO NOT do business with them

I'm now having to call through to the Indian call centre for the 7th time. The lengths this company has gone too to lose my documents, or send generic email responses that don't specify anything about what documents they have apparently not received each time has been utterly disgraceful By all means AVOID THIS COMPANY!

DO NOT join Australian Super!!!
They are designed to provide no customer service, therefore maximising profits by making things so hard for you, you end up hopefully giving up and not accessing your funds. They should be investigated and closed down.

So it gets worse ... My last rant about AU Super was nothing compared to whats happened since then. Can you believe its got worse as they do NOT listen, will not contact you and do not care about customers. The latest is I finally spoke to a real person ( I had to call wait and call 2 days in succession) who seemed to care, said sorry BUT they could only pass on the issue - even they sympathised and said their system was a shambles - THEN this am I get an email to a complaint I made 1 month ago where they have got it all wrong again and say I asked to reverse the transfer! I did not, I was calling and emailing to say PLEASE could someone competent call me to discuss and sort this out as Im now left with NO life insurance as they merged the 2 accounts and (as Im now getting to expect) did it so the merged account was the one with no life insurance even though I expressly said "dont loose my life insurance" ! So now if (god forbid) I die before they sort this out and It looks like the way they work it could take years! Then my family get nothing even though I have done NOTHING wrong - they are SOOO INCOMPETENT - DO NOT USE AUSTRALIAN SUPER.

I wish I could only give 0.1 of a star - I have and am still having a nightmare trying to merge 2 accounts I have with AU Super - its taken over 12 months and very little comms and no one ever calls back and the call line people can never help and say they dont have any phone numbers for management. Also they have 'lost' my life insurance when trying to merge things! and cannot give me a clear answer whats going on. We trust these people with our life savings for retirement but they go not give a jot about us! Anyone know a Super account that is human and respects its customers?