Aurora World Anmeldelser 274

TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I ordered within their timeframe of “guaranteed delivery before Christmas”. I placed the order on December 11 (all orders placed on or before this date guaranteed Christmas delivery). By December 23... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I'v... Vis mer

Vurdert til 5 av 5 stjerner

We renamed Aidan the Palm Pal dragon Aeddan ( Welsh spelling) and he went to Marseille with my husband Steve to watch Wales play Argentina in the Rugby World Cup 2023 Quarter finals. Unfortunately Wal... Vis mer

Vurdert til 5 av 5 stjerner

Found the two Palm Pals I wanted online at Aurora. Super cute designs and super soft, perfect as Christmas decorations for around my living room. Free delivery on my purchase and when my parcel arrive... Vis mer

Informasjon om virksomheten

Skrevet av virksomheten

We love creating soft toy characters, including Palm Pals, BT21, The Gruffalo, Moomin, Mermaids, Animals and many more gorgeous products. We ship across Europe.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

274 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 66 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I purchased 2 boneless couches 1 gray…

I purchased 2 boneless couches 1 gray for my son house and 1 white for my house and they were supposed to be delivered 3 to 5 days it’s going on 2 months now and I tried the tracking number and that’s not working neither I asked for a refund and no response then they send me a email saying my son email was invalid but no couches yet and I purchased them in January 16 2026 and was supposed to be delivered January 19 2026 and I still haven’t received them yet so what would be the problem other than this is a scam

16. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Aurora World

We’re very sorry to hear about your experience, however this review appears to have been left for the wrong company.

We are a plush toy business and do not sell sofas, couches, or any furniture items. It’s likely your purchase was made with a different retailer.

We kindly ask that you double-check your order confirmation and consider updating or removing this review, as it does not relate to our business.

We hope your issue is resolved very soon.

Vurdert til 1 av 5 stjerner

I ordered within their timeframe of…

I ordered within their timeframe of “guaranteed delivery before Christmas”. I placed the order on December 11 (all orders placed on or before this date guaranteed
Christmas delivery). By December 23 the package still hadn’t left California (I am in Florida). On top of not leaving their warehouse until late, they mailed snail mail USPS! We got them well after Christmas and one (chicken Spudster) was FILTHY and yellowed. The Grinch Spudster was horribly matted. So I contacted customer service twice (once before Christmas and once after receiving the items). ZERO response. Quality was shoddy and so was customer service. Never again will I buy anything Aurora, nor would I recommend it to anyone else.

11. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Aurora World

We’re very sorry to hear about the issues you faced with your order and the disappointment this caused, especially during the Christmas period.

We’d like to kindly clarify that Aurora World UK is a separate entity from Aurora World USA, and we do not handle orders or deliveries within the United States.

For further assistance, we recommend contacting Aurora World USA directly, who will be best placed to help resolve this matter. Please place your review on this link -

https://www.trustpilot.com/review/auroragift.com

We would be very grateful if you could consider updating or removing this review, as it does not relate to our business and may cause confusion for other customers.

Kind regards,
Aurora World UK Customer Service Team

Vurdert til 1 av 5 stjerner

Just bought the baby wrap over romper…

Just bought the baby wrap over romper with teddy on the front , when it arrived it has the size and how to wash label on the outside, when I contacted them they said they do this so it doesn't irritate baby ???? Anyone else had this

14. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Okei

Okei. The shipping was long. I had to pay extra for toll and the moomin toy was better looking from photo than in real life.

25. juli 2025
Vurdert til 5 av 5 stjerner

Flopsies Lily cat toy

I ordered a Flopsies Lily cat toy on 20th January 2025. It arrived promptly and was beautiful except that the nap of the fur was in the wrong direction so you had to stroke it from tail to head! I emailed Aurora to explain this and they were extremely helpful and sent a replacement straight away. The new cat is so lovely; it has a great expression, realistic eyes and ears and my granddaughter is absolutely thrilled with it. Thank you so much!

20. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love the cavalier king charles spaniel they're so cute a…

I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I've taken mine on many adventures with Bella my cavalier and feel they're a fun gift for any child or even someone whose perhaps lost a cavalier king charles spaniel

1. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not really good.I got a palm pal and…

Not really good.I got a palm pal and looked to see if there was more,when I tipped pal palms only 10 came up and I wasn't impressed by this.😒🙄😒😔😭

23. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aurora World

Thanks for your feedback, and we're sorry you were disappointed with our Palm Pal selection. We currently have approximately 143 styles available to choose from and are always working to expand our range, so we hope you'll check back soon. If you need any help finding something specific, please feel free to reach out to us!

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