ATTITUDE Anmeldelser 85

No customer care, they only atlease they can fo chat support

I have been a loyal customer for years. I ordered $175 worth of stuff during their Black Friday sale. When the order was delivered, I received only 4 out of the 10 items I ordered. I contacted their customer service explicitly stating I did not want a refund, I still wanted the items I ordered. They instead gave me a refund, and told me to reorder the items (without the discount). I suspected they did this on purpose, they did not want to sell their items at a discount. I've never experienced a company reject revenue of purchased items. Usually, when there is an error in shipping fulfilment, the company will rectify the situation by shipping the missing items. It appears to me, based on reading other reviews about this topic, they just did not want to fulfil these orders at a discount. Why offer black friday discounts then? You don't have to do it. I wasted a bunch of time filling my shopping cart on their website with these items that I did not receive. Absolutely terrible treatment of loyal customers. I will NEVER buy from them again.

Not impressed by their customer service at all. I was sent the wrong order and it took them a week to get back to me (because I nudged them again)... also couldn't find a number to call on their website. They refunded most of my order except for one thing that they thought I received - which was not true (I provided photos for proof) - and then only provided a free shipping code as a "sorry". I made my order on a Black Friday sale, so they were expecting me to repurchase my order and pay more over a mistake that they made. I have liked this brand and their products, but incredibly disappointed by the way they treated me as a faithful customer.

We have been trying to go non toxic and low toxics in our house hold and we have been loving attitude products!

I wish I could write a positive review about how great these Canadian, clean products are, but my experience with their customer service was just soo horrendous I never ended up purchasing anything.

I had an issue with their Black Friday sale as their discount code wasn't applied, so I reached out to the CS. Their response was not helpful until I told them so, so I reached out to them via Facebook.

Their Facebook response was apologetic and asked me to reach out to them once more in order to resolve the issue. AGAIN, the exact same CS member responded to me, just reiterating the same reason without any offer to help me with my purchase.

So I tried, but this experience was just terrible.

The products are good. The shipping and customer service are terrible. They don’t know how to package the order so it isn’t damaged during shipping. My last order took over a month to be delivered. Save yourself the headache and the money.

I love this lotion so much. I've been searching everywhere for a more environmentally friendly lotion at a good price that is also hydrating - found it!

Great products. Consistently good across the board.

Fedex put me in collections after MULTIPLE assurances that the import bill that I was receiving was not my responsibility.
My credit is going to be ruined because I tried to order less toxic cleaning products! NOWHERE on the website does it state that US customers will be responsible for paying import duties.
I am going to have to pay $42 for a $35 order, to avoid any further injury to my credit!!!

I have been a long time customer with this company because I love their products and feel safe using their products. But I will NEVER support this company again. I ordered 6 products and received 4. I received two products that I DID NOT even pay for, I received two products that I DID pay for and essentially missing 4 products. I filled out the form that they recommend if needing assistance and still have not yet heard from them after going on 3 weeks. I called twice and left two voicemails and have not received a call back. There are similar issues from many other customers of attitude living on social media stating their issues through comments. This company is stealing customers money and they somehow NEED TO BE SHUT DOWN! Please don’t waste your time or money on this company. They may have your trust for a long time at first but eventually they will screw you over.

WORST customer service and website interface EVER. I love the products, HATE every single other thing about this company. I could whine and tell the whole story, but just trust me, if you’re able to find a company that offers similar quality in their product products, save yourself the hours and days of hassle dealing with this company. And please let me know what the other company is! :)

Missing Products and No Customer Service

I ordered 4 products from ATTITUDE Living and only received 2. I contacted the company more than 10 times and never received a reply. To date, I have not received either a reimbursement or the 2 missing products. The customer service is the worst I’ve experienced — essentially non-existent. They even mention on their website that there is a form for these types of inquiries, but the link is not included. Extremely disappointing and unprofessional.

Ordering online was easy and I like to support Canadian companies. Unfortunately, the delivery was not so good. One of the soap caps broke off and liquid leaked in the box. All of the other hand soap containers have defective dispenser tops so I have to find replacements that fit the size of the bottle. Will not be ordering from this company again.

The packaging bottles for their laundry detergent and fabric softener are horrendous. You cannot pour the product out without it spilling literally everywhere, no matter how slow you go. If you use the lids as a measuring cup, which they instruct you to do, then put the lid back on the bottle the product drips down the sides of the bottle and gets everywhere. You can't stop this from happening. It is truly the stupidest packaging I've ever seen. I shouldn't have to transfer the product into a different, better container just to make sure it doesn't spill everywhere. I'll never use Attitude again, what a mess!

I have ordered from Attitude Living, both on their website, and on Amazon thinking Amazon might be better, but unfortunately, this company just doesn't know how to pack their products correctly. Every time I order from them, I receive a soggy soap-soaked box with empty containers that have leaked and spilled out all over the box and the rest of the contents. In addition, all of the bottle caps are loose on the bottles and the bottles are loose and banging around in the box. Of course there would be damage. It's commen sense. They don't use tape, bubble wrap, or any type of protecting wrapping or packing for shipping their products. It's always a huge mess when I receive a shipment from them. I am not ordering from Attitude anymore. I am not going to waste any more of my money on this company since I can't receive a product that isn't damaged or defective. Customer service is absolutely awful. Just terrible. They take forever to answer and they do not help you at all. I have emailed them several times about this most recent order from Amazon and an order before that from their website. I have received no response and no help whatsoever. A disgrace of a company. It's a shame because I did like their products, but I'm done. No more.

Great products, terrible customer service. I placed an order, it must have gotten lost in the shuffle. I emailed them and they got it moving BUT... I got a note from a customer service rep named Juliette. No apology merely a tracking number... Which indicated it still hadn't shipped. Will not use this company again. It is a shame.

I use this product for years after finding it. I loved the glass cleaner. I have a cleaning business and loved using their products until just recently. I had an issue with an order that was returned to corporate and sent several emails trying to resolve some thing because I have a subscription, the customer service is awful. They only respond to every other time. They never answer their phone and I’m still waiting to get a product that I pay ahead of time save yourself time and effort and find something else. This company is in so they literally feel like they don’t respond or make customer service they’re number one priority.

The shampoo smells disgusting and I had several ear wigs in my box! They were covered in little bugs also, and dust. I won’t be using these products and they have a no returns or refunds policy. Do. Not. Buy.

I recently tried the Attitude Baby Wipes. They were very wet and became foamy during use. After just one use, they left my son’s bottom covered in a red rash. My friend also bought them for her daughter - who developed a nappy rash. Don’t recommend these at all.