Atom Tickets Anmeldelser 94

DO NOT USE THIS APP — Failed Promo, Broken Checkout, No Real Help

I was supposed to get free movie tickets through a promo that was clearly meant to promote Atom’s app. Well, it definitely promoted something — how broken, unreliable, and frustrating this app truly is.

The promo code worked, but the app refused to process payment no matter what I did. I tried multiple cards, devices, browsers, even different accounts. Still failed. Then, the system blocked my account for “safety reasons” in the middle of all of it — making it impossible to resolve before the movie started.

I had to pay out of pocket for tickets that were promised to be free. The support team? Completely unhelpful. Just slow, generic responses and no urgency whatsoever, even when I explained the movie was starting within the hour.

This wasn’t just an app glitch — it was a total failure in customer service, functionality, and reliability. And the worst part? This whole mess was supposed to make me like and recommend this app. What a joke.

If you’re thinking of trying Atom because of a promo: DON’T. You’ll end up paying full price anyway — with way more stress. Use Fandango, go directly through the theater, literally anything else is better than Atom.

I'm not asking for cash, just my refund
I'm not asking for cash, I'm requesting you send the cancelled about to the original form of payment. Dishonest business practice of automatically highlighting the $14 refund as atom cash and deducting $2 for $12 not highlighted refund.

As a 20+ year T-mobile customer using the $5 movie code that didn't work. Atom is price gauging to make money from fees.
Refund fees as a honest business!

Terrible in every way possible. My account was closed for no reason.Customer service via email is ridiculous (bunch of jokers), No customer service over the phone, which is sketchy in my opinion. My refund needs to be issued. Whoever owns this company needs to Re-strategize and do better.
Zero stars & bad service.

These guys are horrible. They screwed up the order and instead of fixing it, they suggested to cancel it, minus order fees, and make another order again. And of course they wanted to charge another service fee again. Horrible and non existent customer service. Stay away.

I was lured to their web site by a promise of 4 free tickets to “The Best Christmas Pageant Ever”. Even though their fees are higher than the theater, the 4 free tickets would more than make up the difference. I logged into my existing account (I had used them once earlier this year) and placed the order for 7 tickets. They told me the code for the free tickets had expired. The email they sent me stated the offer was good to 12/8. I wasn’t happy but proceeded with the full price purchase anyhow. Within minutes of placing the order, I realized I ordered tickets for the right showing time but the wrong day (I wanted Sunday, the tickets were for Saturday). I tried to change this but there is no customer support phone number. They make you cancel the order and place a new order but keep the service fee, ($15.33). It’s not like days later I decided not to go to the movie. I made a mistake and wanted to correct the mistake within minutes of placing an order! Nope, you must be punished and pay the $15.33. So I followed their instructions. I proceeded with the cancellation and then tried to purchase the tickets for the correct date. I got all the way to the payment page and they stated that my payment was blocked by their “credit card processor” (!?!) and that I should try a different payment method. I tried another credit card . . . same error message. So I have NO free tickets, I ordered 7 tickets but I end up with NO tickets at all and a bill for $15.33. There is no phone number. There is no customer service email link. They just screw you and get away with it. I've since bought the tickets directly from RegalMovies for less fees without any problems.

The website emailed me an invite (for 2) to see Megalopolis for free. I was instructed to use the promo code "MEGAFREEATOM" to secure the tickets in advance. I followed the instructions and at the end of the transaction, the message said the tics would be sent to me. One week before the movie opening I received nothing in the U.S. mail or email. So I contacted Atom's customer service and told them the problem. I even sent the instructions I was sent. Instead of flagging this as a problem/ reporting my issue to a supervisor/glitch in their system/ someone sent me back the instructions I used in the first place! Overlooking the fact that the deadline to get tickets had passed! Do you know they reneged on giving me my free tickets? Bullocks! %*&!#$@

Total scam. Website promises ‘worry free cancellations’ but won’t actually give you a refund if you need it.

I ordered 2 tickets, cancelled them and opted for ATOM CASH. I re-ordered 2 more tickets for a different day, using this cash. BUT I was still charged $22.38 for the 2 new tickets I purchased, + $3.58 additional! They said I used it, but it was never credited to my new tickets. WHAT A RIPOFF! Cannot get a live person on the phone, either, just useless CHAT. I spent 2.5 hrs trying to straighten this out.

We tried to order tickets for the T Mobile Tuesday promotion. App was super glitchy. It would reserve seats and then not process the order so that when you restarted the order those seats were reserved and my husband and I wound up having to reserve seats in front of each other then after we were finally able to successfully "buy" it said order was pending even though movie started in 30 minutes. We wound up having to get on chat because there is no phone support and cancel and miss the entire movie.

i never got a QRC code!!! i emailed at least 3 times and it says we do not support phones. I EMAILED THEM!!!! i just now got instructions on how to get a QRC code from them but my menu does not have the wording they said to use.

THEY HAVE NEVER EMAILED ME BACK TO GET A QRC CODE AND I HAVE ASKED 3 TIMES IN 3 DAYS!!!

NOW ATOM SAYS I HAVE NO TICKETS TO CANCEL!!! So i emailed them I WANT A REFUND AND THEY BETTER GIVE IT TO ME!!! THIS IS EFFING RIDICULOUS!!! NEVER SIGN UP WITH THEM AND GIVE THEM YOUR MONEY..

CONVENIENCE FEE??? THAT'S A LAUGH I AM A SR. CITIZEN AND AM NOT GOING TO PAY ALMOST $12 WITH A CONVENIENCE FEE THAT IS GIVING ME A HEART ATTACK!!!!

I remember in 2019 where I had a free ticket (Yes, they used to give you free tickets after paying for 5!), that would expire before a movie I wanted to see had showtimes -- They worked with me to ensure it wouldn't expire.

Now, Atom Tickets is...fine.

I emailed about 12 hours before a showtime in 2022 asking if they could move a seat. Now, if this was a big movie, I could understand a "No, sorry", but when the email came in, 20 minutes before showtime, it was a "no" -- The entire viewing population was me and 2 other people, and I wasn't taking one of their seats.

They're probably staffed by all of 20 people, and handle operations across the country, so I get it.

This week, I email a question and I'm still chilling, waiting (But, to be fair, it was a complicated question, and there's plenty of time before showtime).

I'm not even annoyed at the fact that we don't have free tickets anymore; Economies change.

The app is nice and I can check times, pick a seat, and balk at the "Convenience Fee" before exiting out, because, as you can see, the convenience fee isn't actually helping anyone to make adjustments.

The only reason I still use it is because T-Mobile gives us 5$ codes on occasion.

I bought tickets for what I thought was a Thursday night showing. I show up and found out it was for the previous night. The theater couldn't exchange the tickets since I bought them through Atom Tickets. I had to buy them again! For a family of 5!
I contacted Atom for a refund for a movie we never saw, and they won't give me my money back!
So, I paid twice for one showing!

Atom Tickets STOLE my money by DOUBLE BOOKING and not sending me verification for the theater entrance.NO QRC code or anything. SCAMMERS. I tried getting my money back and insisted on a refund and they denied me. I had to REPURCHASE tickets and saw people in the seats I had purchased meaning Atom Tickets took my money and left the seats open for purchase again.