Was not sure if the site was legit but tried it due to the positive reviews. The Asus battery arrived as expected, I fitted it no problem and it works as expected. Overall, no issues with the servic... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very easy to deal with. Battery delivered quickly and with all the necessary tools. Also included a very helpful guide too. Very good communication, when ordered an old delivery address for enter... Vis mer
Selskapet har svart
So far so good, quick delivery, installed and working within minutes. Well pleased so far, original Asus battery was dead, wouldn't charge. This one charges and so far holding up. Haven't used though... Vis mer
Selskapet har svart
Wasn't sure about battery so sent email for information. Order battery and received quickly. Battery fitted perfectly with the correct screw holes. Charged up battery and now working brilliant withou... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Asus laptop replacement battery,high quality replacement batteries for Asus notebook from United Kingdom at lowest prices,fast delivery!
Kontaktopplysninger
4,5
Enestående
68 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
An APPALLING SERVICE
An APPALLING SERVICE given by the courier company
"EVRI" and Asuslaptopbattery. If you are looking to improve your customer service, look at ALL the emails I have sent to your Michelle Turner in customer service, which if you do see all the emails they will show what an appalling service received.
7. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
We sincerely apologize for the unsatisfactory experience you've had with the courier company "EVRI" and our customer service. We take your feedback seriously, and we'll investigate the matter to address any issues with the service provided.
Please rest assured that we are committed to improving our customer service, and we appreciate your patience and understanding. We will review all the emails you've sent to Michelle Turner in customer service to identify and rectify any shortcomings.
If there's anything specific you would like us to address or if you have additional concerns, please feel free to provide more details. Your feedback is invaluable, and we aim to ensure a better experience for you in the future.
Best regards,
asuslaptopbattery.co.uk Team
Excellent speedy service.
Excellent speedy service.
I took time in making sure what I ordered was correct, double checked and all was good.
Thank you
19. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
Thank you for your positive feedback! We're thrilled to hear that you had an excellent and speedy experience with our service. Taking the time to ensure your order was correct is a great practice, and we're glad everything met your expectations. If you ever have more orders or any questions in the future, feel free to reach out. Thank you for choosing us, and we appreciate your kind words!
Best regards,
asuslaptopbattery.co.uk Team
Really poor customer service
Really poor customer service. Battery arrived on time but I realised it was not the right one, I am not sure if I selected incorrectly the model so won't blame them for that, but return was a nightmare. I asked to return it immediately and received a response after 2 days asking for 30 WORKING days to organise return and no need of RMA.....
Went back to the website and of course in their return policy they specifies that RMA is required with 7 days, wrote back and finally after 5 days I got a return address. I sent back immediately and it was delivered within 2 days. After 14 days still no refund so I opened a claim on PayPal and they offered a partial refund if 90% of the price which shows that they were just buying time to avoid refund. 10% fee was on their small print so I accepted but still really poor customer service, managed from China with very slow response time. I can't comment on the quality of the battery but never again from this website or similar Chinese crap, always stick wherever possible to Amazon or eBay and definitely never pay directly without using PayPal. If it wasn't for PayPal they would have kept dragging their feet
14. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
We sincerely apologize for the challenges you encountered with our customer service and the return process. Your experience falls short of the level of service we aim to provide, and we appreciate your detailed feedback.
We understand the frustration caused by the delay and confusion in the return process. It's regrettable that it took longer than expected to resolve the matter, and we apologize for any inconvenience this may have caused.
Your feedback is invaluable, and we will use it to improve our processes and communication. We take these issues seriously and are committed to ensuring a better experience for our customers in the future.
If you have any further concerns or if there's anything else we can do to assist you, please feel free to let us know. We appreciate your understanding and patience.
Best regards,
asuslaptopbattery.co.uk Team
It’s been 15 days since I ordered…
It’s been 15 days since I ordered battery which was supposed to be 3-5 days I’m still waiting and this is not a UK company it’s in China don’t make the same mistake as me search on trust pilot or others they are misleading the public with there advertisements beware everyone 🤬🤬🤬
25. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
We sincerely apologize for the delay in your order and any frustration this has caused. Your experience is not in line with the level of service we strive to provide, and we understand the importance of timely deliveries.
Thank you for bringing this to our attention, and we apologize for any inconvenience. If there's anything specific you would like us to look into or if you have additional details to provide, please feel free to share them with us.
Best regards,
asuslaptopbattery.co.uk Team
Lasts less than an hour
Bought a battery for Asus k56cb. Takes 1.5 hours to charge and lasts less than an hour ever when the laptop is in sleep mode. So, really don't recommend this website to anyone.
27. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
We apologize for the inconvenience you're facing with the battery purchased for your Asus k56cb. This experience falls below the standard we strive to maintain. Battery performance issues can be caused by various factors, including compatibility, charging cycles, or potential defects.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've encountered. Please contact our customer service team for further assistance.
Best regards,
asuslaptopbattery.co.uk Team
asuslaptopbattery.co.uk total con
I wouldn't even give them a 1 star.
this business claims 2nd class delivery
once you pay this changes to 30 days
the stock comes from China not Portsmouth as listed.
You are unable to cancel or return items because the link for returns is a dead link.
they told me my battery was out of stock and offered a refund which I accepted so I bought somewhere
Next day they reneged on the refund telling me the battery was dispatched. the battery I bought welsher arrived next day. the Asuslaptopbattery item arrived 30 days later and I am unable to return it or get a refund because PayPal says I received it.
28. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
We sincerely apologize for the negative experience you've had with our service. Your feedback is important, and we understand the frustration caused by the discrepancies in delivery times, the inability to cancel or return items, and the confusion regarding the refund.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've encountered. Please contact our customer service team for further assistance.
Best regards,
asuslaptopbattery.co.uk Team
First battery received was faulty but …
First battery received was faulty but after a few emails etc replacement was sent and is now working fine. Customer service response was very good.
31. juli 2017
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
We appreciate your understanding and patience regarding the initial issue with the faulty battery. It's great to hear that our customer service team was able to assist you effectively, and the replacement battery is now working fine.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and are committed to ensuring a positive experience for our customers. Thank you for your understanding and for giving us the opportunity to address the situation.
Best regards,
asuslaptopbattery.co.uk Team
Good product, but poor delivery experience.
EDITED 9th January 2024 - seven years after I originally wrote this review. I've just had a reply from Asuslaptopbattery (you can read it below) telling me how much they appreciate my feedback and apologising for the delay. It's a nice reply, but seven years late! :-)) Perhaps Asuslaptopbattery has changed hands or got new management. Anyway, so far as I can remember the battery was OK, but the whole computer went in the WEEE recycling years ago.
Here's my original review:
I bought a battery for a laptop. I placed the order on 19th September. The website showed that it was in stock at the depot in Portsmouth. I chose Hermes UK delivery, 2-3 working days. I received an email at 4:35 am the following day to say it had been despatched, with a tracking number.
The tracking number was for Netherlands Post. The PostNL tracker showed that they received the item in their sorting centre on 27th September, a week after the email saying that the item had been despatched. It arrived in the UK on the 28th, and was finally delivered on 5th October. It had come from China.
I emailed asuslaptopbattery on 26th September for a progress report, using the link on their email. I did not get a reply.
The battery is the correct model and the quality seems fine.
7. oktober 2016
Anmeldelse skrevet uten oppfordring
Svar fra Asuslaptopbattery
Dear customer,
We appreciate your detailed feedback regarding your order experience. We apologize for any confusion and inconvenience caused by the discrepancy in the delivery information and the shipping route.
It's positive to hear that the battery you received is the correct model and meets your quality expectations. However, we understand the importance of timely deliveries, and we apologize for any frustration caused by the extended shipping duration.
We value your feedback, and we'll use this information to improve our communication and shipping processes. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your understanding and for choosing our service.
Best regards,
asuslaptopbattery.co.uk Team
Dette er Trustpilot
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