The train was one time, as promised. It’s way more expensive than the normal train. However, the problem is that it is impossible to find the cheaper “normal” train when you arrive at arlanda airport.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Snabb .men bra skakig resa till och från Stockholm. Extremt kallt i vagnarna vintertid då dörrarna står öppna. Mycket vänlig och tillmötesgående personal.idag hela Stockholms central spårområde Ströml... Vis mer
They really overcharge you in particular their so called station entrance charge. Just for exiting the platform they want 120 SEK. ( In addition you pay the regular commuter train fare, which is fair... Vis mer
Having left my bag on the train and in a state of panic needing to get a flight, the staff were so helpful in locating it and returning it in an hour so we could make our flight. I have to say, it... Vis mer
2,9
Middels
25 anmeldelser
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Snabbt och bra- tumme upp!
15. februar 2022
Anmeldelse skrevet uten oppfordring
Excellent service
Excellent service , spotless comfortable beautifully designed train , faultless
Well done
7. november 2019
Anmeldelse skrevet uten oppfordring
WARNING - SCAM
This is a serious warning against counting on the Arlanda Express and the so-called travel time gurantee. On May 16 afternoon, hundred of passangers were delayed by an hour or more as the trains did not run. There is no effiicient plan in this case. Two employees tried to hail taxis which of course hardly arrived, while hundred of passangers waited in line. Many people missed their plan. I myself had a wide margin and waited for the taxi, and arrived more than one hour late to Arlanda (we were put 4 people in a tiny taxi, which itself costs less than one ticket on the train).
The company advertises a "travel time guarantee" but refuses any compensation for delays when it is really needed. This is the message I got from the company which I am sure they would not put on their webpage since it stinks dishonesty:
Dear X
The travel time guarantee of 5 minutes is limited to when the train arrives at the destination with a delay of 5 minutes of more, as in specified in 9.1 "Under the new ticket guarantee, a Passenger will be issued with a new ticket if an Arlanda Express train, for whatever reason, arrives at Stockholm Arlanda Airport or Stockholm Central Station within such a time that the Passenger experiences a Delay of more than five minutes".
When a traffic stop occurs this policy is no longer in action but is replaced by another. At Stockholm Central we try to find taxis for you to travel with that we pay for, but we cannot offer a travel time guarantee in this case as we cannot guarantee the supply of taxi cars or the state of the traffic on the E4.
If you are travelling from Arlanda or there are no available cars of the taxi companies that we have agreements with and you pay for the taxi at your own expense, then we can refund you either for the cost of the taxi up to a maximum of 1138kr or for the cost of the ticket that you could not use.
I refer you to our travel terms and conditions found here
(link)
We can not help you any further.
Vänliga hälsningar/ Kind regards
NN
28. mai 2018
Anmeldelse skrevet uten oppfordring
Really the worst transport company in Sweden
They really overcharge you in particular their so called station entrance charge. Just for exiting the platform they want 120 SEK. ( In addition you pay the regular commuter train fare, which is fair but handled by SL) Don't use their fast trains to and fro Stockholm city either. The are a monopolist of the worst kind. I sincerely hope they go bust adap. If you work there change employer immediately!
25. september 2016
Anmeldelse skrevet uten oppfordring
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