Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat

Vurdert til 1 av 5 stjerner

Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

1,2

Dårlig

TrustScore 1 av 5

563 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,2

Alle anmeldelser

(563)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Wrong item sent.

When I placed my order with Ark I was allowed to purchase items that weren't actually available. I was emailed a few days later and given a refund for the items that would be missing from my order, which was a little irritating because I had ordered them for a specific occasion and did not have enough time to look for a replacement.
When my package arrived, however, I received the bomber jacket I ordered but in the wrong colour (I ordered black and received navy blue). Coincidentally, the navy blue version would have been cheaper to purchase. I payed more because I specifically wanted the black one and still did not receive it. I opened the package in the evening and so could not tell that I had received the wrong item in the artificial light and so took the tags off, excited to wear it that night. It was only the next day that I saw it was the wrong item.
What will you do to remedy this?

9. desember 2015
Anmeldelse skrevet uten oppfordring
Logoen til Ark

Svar fra Ark

Dear Grace,

I am extremely sorry to read you did not receive your complete order in perfect condition.

We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.

We are committed to despatching the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.

I have checked and we are currently out of stock of the bomber jacket in black. As the jacket you have has been worn, I have refunded the difference in price for the jacket in blue back onto your original payment method. Please allow 3 - 5 working days for this to show in your account.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Vurdert til 5 av 5 stjerner

Quick reliable service excellent!

Arrived within a few days, was sent a text to advise collection in store. Easy pick up item as advertised etc excellent service from ordering through to collection would definitely use again.

9. desember 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Order not complete

Something I ordered I really wanted for my daughter was paid for, and days later cancelled by them. I only made the order for this particular item which was a superdry jacket in their Black Friday deals, however I was refunded.

8. desember 2015
Anmeldelse skrevet uten oppfordring
Logoen til Ark

Svar fra Ark

Dear Lyndsey,

I am really sorry to read you did not receive your complete order.

We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Vurdert til 4 av 5 stjerner

Good

Good service. Although slower than other shops in arriving. Packaging not very attractive.

8. desember 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ark is amazing!

I ordered a beautiful playsuit, which is gorgeous, it came very fast and everything was easy when ordering. I adore the clothing at Ark and of course i would recommend them to anyone, and their online service is perfect too! Thank you!!

6. desember 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Store delivery

I ordered some boots off your website to collect in store. It says estimated delivery with in 5 days, but has been 6 now. Also had no email or anything about my delivery, no despatch conformation?

6. desember 2015
Anmeldelse skrevet uten oppfordring
Logoen til Ark

Svar fra Ark

Dear Fran,

I am really sorry to read you are yet to receive notification of your order.

As I have no details of your order, can I ask you to please contact us with full details of your order and experience to onlinehelp@jdsports.co.uk.

We will be more than happy to assist you with your query.

Kind Regards,

Mohammed.

Vurdert til 5 av 5 stjerner

First order from Ark

This was the first time I have ordered from Ark, and was very impressed with how quickly my order was dealt with and dispatched, will be ordering again.

5. desember 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

stock.

Keep better tabs on your stock levels online. As I wasted money on next day delivery to not have the item I needed delivered. I feel you should also have a loyalty delivery option, like the 9.95 yearly asos premier delivery options.

5. desember 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Order arrived incorrectly

I ordered some boots in black and they unfortunately arrived in grey and sadly the fit of the boot wasn't too good either. For that reason, I returned them in store and instead of offering to swap the boots for the same discounted price (I ordered them on Black Friday) to the right colour (an offer I wouldn't have taken anyway because the size was so off) the staff member just took the boots off me and told me he couldn't refund me for the boots I'd ordered because they were not the boots on the order slip (because they arrived grey, ark's fault not my own). So basically I'm still waiting on my refund online which he gave no indication I would get anytime soon, and I feel a bit silly having to chase the company down for my own money that should ideally have been given to me on the day. Unimpressed.

5. desember 2015
Anmeldelse skrevet uten oppfordring
Logoen til Ark

Svar fra Ark

Dear Hannah,

I am really sorry to read you were sent the wrong colour boots.

We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.

As the store took your return, they will be returning this for you back to our warehouse. Once received, you will be issued with an automatic refund.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Vurdert til 5 av 5 stjerner

Excellent service

Products arrived extremely quickly, clothes looked better in real life than they did on the picture, lovely quality, would order from this website again

5. desember 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brilliant

Everything came so fast and was so cheap yet brilliant quality

5. desember 2015
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv