Claimed to be delivered but never received nor reimbursed
I order a wetsuit in Italy that was indicated to be delivered (photo with my name; of course also available on the packet), but I never received it (delivery was Spedire). Crazy exchange of numerous emails with the helpdesk that does not really consider my demand giving faith to the delivery, not the me, the customer while I was not at home the entire day and so could not have signed the receipt. Arena still does not care after more than 10 emails. I do not recommend to buy on their website, no serious follow up.



