About 3 years ago bought a water purifier which failed almost immediately, the replacement also failed. Then I bought an AquaTru classic and it has worked flawlessly for the last year and a half. A... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complet... Vis mer
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We are on vacation so we put a different “ship to” address for this order. Some businesses still ship to the billing address even if a different ship to address is entered. To our delight AquaTru deli... Vis mer
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Great product, good tasting water, would recommend to anyone interested in fresh clean water source. Just need to adjust to the routine of fill and refill—which is not difficult at all.
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Informasjon om virksomheten
Skrevet av virksomheten
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
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4,0
Bra
325 anmeldelser
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My RO machine has not worked properly…
My RO machine has not worked properly from the minute I started it up. Doesn't fill properly. I replaced 2 filters and 2 weeks later its saying replace them again. The machine is still in warranty, I've reported it to Aquatru and they refuse to do anything saying I need to replace filters, descale it. They say I nees to find out whats wrong with it and then they'll see what the can do.
I don't recommend this product or the company.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra AquaTru
Hello Michael,
We’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1052084 so we can look into this in detail.
To move forward, please contact our Customer Support team at 1 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Best,
Team AquaTru / Karla Q
1 800-220-6570
AQUA TRU is GREAT!
I have used Aqua Tru products for now over 6 years. Never fails, quality filters and great customer service!
11. mai 2026
Svar fra AquaTru
Hello Ciaara thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great Experience
Fast, professional customer service. Great processing, good prices, and quick delivery.
11. mai 2026
Svar fra AquaTru
Hello Danielle, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar fra AquaTru
Hello Nubia, ,
Thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru/ Karla
Svar fra AquaTru
Hello Theresa, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
answered all my questions
answered all my questions. professional and courteous to my needs and inquiries.
6. mai 2026
Svar fra AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar fra AquaTru
Hello Heather, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Easy to use and I didn’t need help to…
Easy to use and I didn’t need help to use it. My tea is clear and flavorful without minerals
6. juni 2026
Svar fra AquaTru
Hello Ann, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar fra AquaTru
Hello Kimberly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
We have had our Aquatru countertop…
We have had our Aquatru countertop carafe for almost two years now and love it. Worth the investment to make sure your family has clean water.
11. mai 2026
Svar fra AquaTru
Hello Alexisis, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Nice snd knolegeable service by a…
Nice snd knolegeable service by a chsrming clombisn lady.
11. mai 2026
Svar fra AquaTru
Hello Sam, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar fra AquaTru
Hello Kim, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar fra AquaTru
Hello Marykaye, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing company
The customer service is great. I ordered my Aquatru water system and I loved it so much I purchased one for my son. Recently I purchased 2 water filter shower heads, that were shipped quickly. They are so pretty. Nice adjustable settings. Love them!!
1. april 2026
Svar fra AquaTru
Hello Tammy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very pleased
Customer service rep was very friendly and knowledgeable. Shower head filter works great.
11. mai 2026
Svar fra AquaTru
Hello Lori, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Water tastes great since we starting…
Water tastes great since we started using Aquatru. I would highly recommend this machine
10. mai 2026
Svar fra AquaTru
Hello Catherine, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Best Investment Ever!!
I love this water system it was one of the best investments I ever made! The representatives are very knowledgable, helpful, and always listen and assist with courtesy and helpful support. Love this company!!
16. april 2026
Svar fra AquaTru
Hello Kelly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar fra AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
What company needs a month to ship…
What company needs a month to ship something within the United States? The world for that matter. It's called management expectation. Make this clear up front then tell customers what to expect. It is already a week late according to AquaTru shipping status. Three stars is generous.
11. mai 2026
Svar fra AquaTru
Hello Keith, we’re sorry to hear about the issue with your order delivery and understand how frustrating this situation can be.
We’ve created a case under ticket #1045830 so we can investigate this further.
You can contact our Customer Support team at 800-220-6570and reference your ticket number so we can review your order details and provide the appropriate resolution.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Melissa
They arrived quickly after ordering…
They arrived quickly after ordering just not happy with the price of filters. The unit itself is quite a lot, which is fine its an investment. But then the filters to keep it going are so much, and you have to dump several batches when you get a new one. And they are only good for so many batches.That is the only reason I give it less than five stars.
11. mai 2026
Svar fra AquaTru
Hello Meg, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.