Do not purchase from this company
Do not purchase from this company. I wanted to return socks so I sent them an email to find out how to return items. They replied with the email below.
This email seems ligit but when I sent them the information that are asking for they replied with the same email. When I replied like a normal person would they sent me the same email again and again. I could see that I was not chatting with a real person or even AI. My return was not resolved and the 30 day return time limit has passed. I'm stuck with 6 pairs socks I cannot wear.
There were a total of 13 emails and no person ever took over and there was not even a chat bot to chat with about why I did not like the socks. Just the same email over and over. I thought that I satisfied their requirements but I guess I didn't.
There were a total of 13 emails and no person ever took over and there was not even a chat bot to chat with about why I did not like the socks. Just the same email over and over. I thought that I satisfied their requirements.
THEIR EMAIL:
Samantha (Premier Trust Store)
May 10, 2026, 12:01 AM
to Aquatic, me
##- Please type your reply above this line -##
Your request (2183421) has been updated. To add additional comments, reply to this email.
Samantha (Premier Trust Store)
May 10, 2026, 02:01 EDT
Hi there! 💛
Thank you for reaching out to us regarding a sizing concern. We're sorry to hear the fit isn't quite right!
To help us resolve this as quickly as possible, could you please provide us with the following:
1. Size Confirmation:
- What size did you order?
- What size did you receive (check the tag on the item)?
2. Photos (please attach):
📸 Photo of the packing label (on the outside of your package)
📸 Photo of the size tag on the item
📸 Photo of the item next to a similar item that fits you well for comparison
📸 (Optional) Photo with a ruler/measuring tape showing the measurement discrepancy
3. How would you like us to resolve this?
- Exchange for a different size
- Store credit / gift card
- Refund
⏰ Please note: Our sizing warranty covers exchanges and returns within 30 days of delivery.
Once we receive the above information, we'll get this sorted for you right away!
Warm regards,
Francisca Quigley Support Team
This email seems ligit but when I sent them the information that are asking for they replied with the same email. When I replied like a normal person would they sent me the same email again and again. I could see that I was not chatting with a real person or even AI. My return was not resolved and the 30 day return time limit has passed. I'm stuck with 6 pairs socks I cannot wear.
There were a total of 13 emails and no person ever took over and there was not even a chat bot to chat with about why I did not like the socks. Just the same email over and over. I thought that I satisfied their requirements but I guess I didn't.
There were a total of 13 emails and no person ever took over and there was not even a chat bot to chat with about why I did not like the socks. Just the same email over and over. I thought that I satisfied their requirements.