I purchased one of the cool coats at…
I purchased one of the cool coats at Crufts and was told what size I would need by the person selling them. I brought this for my Cavalier king charles spaniel who is elderly and has a heart condition.
She has only had this on two times and both times has fallen down the stairs wearing it.
I emailed the company and asked for a refund and explained to them that it comes to far down at the front and is making her fall, I was told that because its over 14 days and she has worn it that I'm not entitled to a refund
Not even a sorry that this has happened , nothing.
Of course it was over 14 days it was brought at crufts it's not hot then








