Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Have just booked my first ever holiday with APT, the Vietnam and Cambodia Grand Tour. It was a hassle free experience and the sales agent, Grace Murley, was incredibly friendly, professional, knowle... Vis mer
Selskapet har svart
Our 33 day trip was amazing and ticked many boxes. The tour guides were excellent and itinerary generally good. There were some very early starts. However, the 2nd half of the trip (after Antarctica)... Vis mer
Selskapet har svart
Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.
The APT Difference
Skrevet av virksomheten
- Fully inclusive holidays
- Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
- 98% Satisfaction rating
- We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
- Award-winning holidays
- The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
- Expertise & experience
- Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
- Unforgettable experiences
- The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
- Book with Confidence
- You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.
Kontaktopplysninger
48 Warwick Street, W1B 5AW, London, Storbritannia
- 0800 012 6686
- info@aptouring.co.uk
- aptouring.com
4,6
Enestående
3k anmeldelser
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The organisation was first class
The organisation was first class. Tim cruise director could not be faulted he went over and beyond what was expected. Everyone was so helpful and friendly it was a fantastic holiday. I would recommend APT to all.
26. september 2025
Svar fra APT Luxury Travel
Thank you for your kind review of your Vietnam and Cambodia trip; Tim will be delighted by your feedback. We pride ourselves on the high standard of service from all our staff and local crew so are pleased this shone through in your experience. We look forward to welcoming you back soon and thank you for the glowing recommendation.
Kind regards,
Gemma
Customer Experience Team
I had a really enjoyable holiday with…
I had a really enjoyable holiday with APT. They knew what they were doing and they do it very well indeed, and the team were brilliant.
15. september 2025
Svar fra APT Luxury Travel
Thank you so much for your glowing feedback!
We’re thrilled to hear you had a really enjoyable holiday with APT, and that our team made such a positive impression. Knowing that “they knew what they were doing” and “did it very well indeed” is exactly what we strive for. Your kind words about the team being “brilliant” will be passed on — they’ll be delighted.
Thank you again for travelling with us and taking the time to leave a review. It means a lot. We hope we’ll have the pleasure of welcoming you back soon for more wonderful experiences!
Kind regards,
Raychell
Customer Experience Team
I thought the holiday was not up to…
I thought the holiday was not up to your usual standard. The rep was not good and the holiday was very expensive for what we had
20. september 2025
Svar fra APT Luxury Travel
Thank you for speaking with me today and taking the time to go through your feedback in detail. I truly appreciate your honesty and the opportunity to better understand your concerns.
We’re sorry that your recent holiday did not meet the high standards you expect from APT. Please be assured that I have passed all your feedback on to our Customer Relations department for a thorough review.
Your insights are very important to us as we continually strive to improve our services and deliver the exceptional experiences our guests deserve.
Thank you again for sharing your thoughts and for travelling with APT.
Kind regards,
Raychell
Customer Experience Team
We had a fantastic holiday on the new…
We had a fantastic holiday on the new Solara ship
I did have a few issues which I am waiting to hear back from the relevant authorities..
Charles
15. september 2025
Svar fra APT Luxury Travel
Thank you for taking the time to share your feedback — we're so pleased to hear you had a fantastic holiday aboard our new ship, Solara! It’s always wonderful to know our guests are enjoying the latest in APT’s fleet, and we hope the experience was as memorable as it was comfortable.
We’re sorry to hear that there were a few issues during your trip, and we appreciate your patience as the relevant teams look into them. Please rest assured that your concerns are important to us, and we’re committed to following up thoroughly.
We hope to have the opportunity to welcome you on board again soon, and thank you once again for travelling with APT.
Kind regards,
Raychell
Customer Experience Team
Apt is good as usual
19. september 2025
Svar fra APT Luxury Travel
Thank you for your kind words and continued support!
It’s always a pleasure to hear from returning guests, and we’re so pleased to know that APT continues to meet your expectations. Consistency, comfort, and exceptional service are what we aim for every time.
We look forward to welcoming you on your next journey with us!
Kind regards,
Raychell
Customer Experience Team
Hayden Harris
Hayden Harris was exceptionally helpful and efficient when we were booking on 11 Sep 2025.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra APT Luxury Travel
Thank you so much for your kind feedback! 🌟
We’re thrilled to hear that Hayden Harris provided such exceptional service during your booking on 11 September 2025. At APT, we pride ourselves on delivering a seamless experience from the very first interaction, and it’s wonderful to know Hayden made such a positive impression.
We’ll be sure to pass along your compliments — it will mean a lot to him!
Wishing you a fantastic journey ahead, and we look forward to taking care of you every step of the way.
Kind regards,
Raychell
Customer Experience Team
A Lovely River Cruise
The travel agent we used was very helpful with our booking, and although our flight to Budapest was delayed, the APT rep was there to meet us and transport us to our ship.
We were welcomed warmly on board by the friendly crew, and from then on everything was first class.
The Crew were all very friendly and helpful, the Food was excellent and always a good choice at every meal. The Ship was always spotless and the choice of trips ashore were interesting and well organised by the Cruise Director.
APT tried to please everybody and we think they did.Due to the river conditions we sailed on both the Ostara and the Solara, so our comments apply to both .
29. august 2025
Svar fra APT Luxury Travel
Thank you so much for your wonderful review!
We’re delighted to hear you had such a lovely river cruise experience with APT, and we truly appreciate you taking the time to share it in such detail.
It’s great to know your travel agent was helpful with your booking, and we’re glad our APT representative was right there to greet you in Budapest despite the flight delay — a smooth start is so important. Your kind words about the warm welcome onboard, the spotless ships, and the friendliness of the crew mean a lot. We’ll be sure to share your compliments with both the Ostara and Solara teams!
We’re also thrilled to hear that the food, excursions, and overall service lived up to your expectations. Ensuring our guests feel cared for, relaxed, and inspired is at the heart of everything we do — and we're so pleased you felt that throughout your journey.
Thank you again for choosing APT. We look forward to welcoming you back onboard in the future for more unforgettable travel moments!
Kind regards,
Raychell
Customer Experience Team
A shout out for the helpful team in…
A shout out for the helpful team in Reservations - especially Hayden. He quickly and efficiently sorted out a payment glitch and nothing appeared too much bother for him. Thank you!
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra APT Luxury Travel
Thank you for sharing your kind feedback. Hayden will be delighted that his service stood out so much. We look forward to assisting you with any further queries and welcoming you on tour with us.
Kind regards,
Gemma
Customer Experience Team
Everything was well organised
Everything was well organised. Trips, notifications and of course the food was excellent. The boat was amazing and when we had to swap boats because of the level of the Danube all went smoothly. After our trip out our cases were waiting in our room to unpack. We would definitely cruise with APT again. They are a first class company.
15. september 2025
Svar fra APT Luxury Travel
Thank you for sharing such positive feedback. It’s fantastic to hear how seamless the organisation felt, from the smooth ship change on the Danube to the thoughtful touches like having your cases ready on return. Knowing the trips, updates and excellent food all added to your enjoyment makes this a wonderful endorsement of the APT experience.
Kind regards,
Gemma
Customer Experience Team
Ship was amazing, not suitable excursions if you have mobility issues
Ship was amazing, very courteous staff, food was excellent and very clean
Unfortunately the excursions involved far more walking than had been explained at time of booking
The Guide on the last day was very bad, indeed I was left behind!
28. august 2025
Svar fra APT Luxury Travel
Thank you for sharing your experience. It’s wonderful to hear how much you enjoyed the ship, the praise for our staff, and of course the wonderful culinary experiences onboard. Your comments about the excursion walking levels and the guiding on the final day are important and will be carefully considered to ensure clearer information and a more consistent standard for future journeys.
Kind regards,
Gemma
Customer Experience Team
cambodia to Vietnam tour
Did the cambodia to Vietnam tour. Outstanding service from start to finish. Everything was well organised and professional throughout.
6. september 2025
Svar fra APT Luxury Travel
Thank you for sharing your thoughts on the Cambodia to Vietnam tour. It’s great to know the trip ran so smoothly and that the care and attention from the team made such a strong impression throughout your journey. We look forward to having you travel with us again soon.
Kind regards,
Gemma
Customer Experience Team
Advice
I loved meeting the elder and hearing about her life. So glad it was added.
Sorry Emma Gorge was limited to fast walkers.
Sunset picnic very well done. Hand sanitiser and nibbles very useful. We had a good drivrr/guide.
Seat belts cut necks. Seat rotation good but did not take account of sun.
Needed bikini not swimsuit so didn't have to sit for an hour in wet suit.
My Australian cousin was unable to find a bag the correct size. I took a soft case the correct size.
We booked a twin room but we ended up with a double which our guide had to sort out. Needed to check paperwork carefully.
17. august 2025
Svar fra APT Luxury Travel
Thank you for sharing your detailed thoughts on your Kimberley adventure. It’s fantastic that meeting the elder and hearing her story was such a highlight, we pride ourselves on the rich cultural experiences included in our itineraries. Your further observations have been passed on to our Product and Operations team for consideration as feedback is extremely important to us in reviewing our products.
Kind regards,
Gemma
Customer Experience Team
Brilliant travel company
Brilliant travel company. We had a great trip in New Zealand. Arrangements were flawless. Wouldn’t hesitate to go with APT again.
26. februar 2025
Svar fra APT Luxury Travel
Thank you for your kind feedback. We are delighted you had a fantastic time in New Zealand and got to explore the beauty this country has to offer all in one hassle free tour. We look forward to welcoming you back with us again soon.
Kind regards,
Gemma
Customer Experience Team
Brilliant holiday highly recommend APT…
Brilliant holiday highly recommend APT LUXURY TRAVEL they looked after us from start to finish. Reps were brilliant and couldn’t be more helpful.
The hotels, boat,food,entertainment trips out were
excellent, everybody was so helpful. I would recommend APT Luxury TRAVEL ABSOLUTELY BRILLIANT
24. august 2025
Svar fra APT Luxury Travel
Thank you for sharing such glowing feedback. We’re thrilled to know your Mekong cruise was everything you hoped for and more. From the warm hospitality of our team to the comfort of the ship, the hotels, dining and excursions, it’s wonderful that every detail enhanced your journey. Your kind words mean so much to us, and we’ll be sure to pass them on to the team who looked after you. We can’t wait to welcome you back for another APT Luxury Travel experience.
Kind regards,
Gemma
Customer Experience Team
Perfect Holiday
Fantastic holiday.Great staff , friendly , so helpful and knowledgeable on all aspects of trip well organised worth Every penny can only recommend to the highest standard.
26. august 2025
Svar fra APT Luxury Travel
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic holiday with us. It's great to know that our staff made such a positive impression — we take pride in being friendly, helpful, and knowledgeable to ensure every trip runs smoothly. Your kind words and high recommendation mean the world to us. We hope to welcome you on another APT adventure very soon!
Kind regards,
Raychell
Customer Experience Team
problems shown on previous review…
problems shown on previous review settled very quickly to my satisfaction
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra APT Luxury Travel
We're very pleased to hear that your concerns were resolved quickly and to your satisfaction. Your feedback is truly appreciated, and we're always here to help should you need anything further.
We look forward to welcoming you on your journey with us soon!
Kind regards,
Raychell
Customer Experience Team
Apt has always been our choice of…
Apt has always been our choice of cruise company.
But unfortunately the Croatia cruise was described as luxury cruise was not luxury!
On the last day of our cruise we were sent out of the ship at 09:00 am not being allowed to stay on the ship for our arranged transport to come at 17:30 to take us to the airport for our flight home, which was all arranged by APT. For 8 hours we walk on the streets waiting, in the heat of the day which was about 30+ degrees for our transport.
We were appalled.
8. august 2025
Svar fra APT Luxury Travel
Thank you for sharing your feedback. On turnaround days we do require early disembarkation to prepare the ship for new guests, and for this reason luggage storage is offered so guests can explore ashore while awaiting their transfers. We appreciate your comments regarding the wait and will review how we communicate these arrangements to ensure expectations are clearer in the future. Your loyalty to APT is highly valued, and we thank you for bringing this to our attention.
Kind regards,
Gemma
Customer Experience Team
A brilliant experience visiting Cape York
A brilliant experience visiting Cape York and the Torres Straits led by true professionals who thought of everything. It was a shame we visited the islands on a Sunday when things were closed, but this was the only downside.
15. august 2025
Svar fra APT Luxury Travel
Thank you for your kind words. We’re delighted to hear you enjoyed your journey through Cape York and the Torres Strait Islands – such a unique and special part of the world. We appreciate your note regarding the Sunday island visit, and will take this into consideration when reviewing future itineraries. It’s wonderful to know the professionalism of our team enhanced your experience, and we hope to welcome you on another adventure soon.
Kind regards,
Gemma
Customer Experience Team
Great experience onboard capella
We are just back from a fantastic trip onboard travelnarvel Capella on the highlights of the Danube cruise. 5-12 Aug.
We had a wonderful time, it’s a beautiful ship , the staff were amazing, nothing was too much trouble, we had an unfortunate incident in Bratislava on day 2 when my wife’s purse got stolen with 2 bank cards and cash. The cruise director Emese was fantastic and accompanied us to the police station and helped us get through this horrible ordeal, she was fantastic and understanding of our situation. Be careful with your bags, wear them to the front and be vigilant of your sourroundings .
This incident did not dampen our enjoyment of this wonderful cruise, the ports we visited were amazing, the tours organised were great and the entertainment and food onboard was top class.
We would highly recommend travelmarvel for any cruise you wish to take. The ship and crew are top class , an unforgettable trip in so many ways.
Paul and Deirdre from ireland
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra APT Luxury Travel
Thank you for sharing your kind words and detailed review of your Danube cruise aboard Travelmarvel Capella. We’re delighted to hear you had such a memorable trip and enjoyed the ship, excursions, entertainment, and cuisine. It’s wonderful to know that Emese was there to support you during the unfortunate incident in Bratislava. We’ll be sure to pass on your appreciation to her and the crew, who take great pride in ensuring every guest feels cared for.
We’re thrilled that the experience overall was such a positive one and that you’d recommend Travelmarvel so highly. We look forward to welcoming you back on board for another unforgettable journey.
Kind regards,
Gemma
Customer Experience Team
River cruise that got everything right
Such a wonderful relaxed environment with attentive and professional staff. Attention to detail was just fabulous. The food was glorious and the accommodation was classy and comfortable. A little more expensive than other cruises available but really worth that extra cost. I enjoyed it immensely
25. juli 2025
Svar fra APT Luxury Travel
Thank you so much for sharing your glowing review! We’re absolutely delighted that you enjoyed a truly relaxed and memorable journey with us. It’s wonderful to hear that the attentive and professional service, impeccable attention to detail, glorious cuisine, and classy, comfortable accommodations all contributed to making your cruise special.
Our aim is to deliver exceptional value at every turn: from luxurious boutique-style ships and all-inclusive comfort, to enriching cultural experiences and thoughtful extras that make the journey as seamless as it is inspiring.
We’re so pleased to know you enjoyed it immensely, and we can’t wait to welcome you back aboard for another unforgettable adventure.
Kind regards,
Raychell
Customer Experience Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.