Technician was fine. I don't like the way Aptive does business they do not respect No soliciting signs. Their customer service is greatly lacking. First time they didn't use a home depot hand pump spr... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside o... Vis mer
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Jae was absolutely outstanding! He took the time to listen carefully to my concerns about the recent scorpion sightings around my home. He clearly explained the treatment process and how he planned to... Vis mer
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Our home backs up to natural open desert, and our yard and home are pest free. Aptive admin support and field technicians communicate with the customer about our quarterly service appointment and any... Vis mer
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Informasjon om virksomheten
Welcome to Aptive Pest Control
Skrevet av virksomheten
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Kontaktopplysninger
5450 E Washington St, Ste 1, 85034, Phoenix, AZ, USA
- 16232679696
We overthink pests so you don't have to.
4,1
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Cannot get anyone at Aptive to contact…
Cannot get anyone at Aptive to contact me regarding repair to a water line in my yard that was punctured by the Aptive tech installing termite stations. It cost me $300 to repair the damage he did to the water line, and every day when I call Aptive I am told someone will call me back in 24 hours. It's been 9 days now, no one calls, no one tells me how they will reimburse me for the damage they did to my water line. The company has deteriorated over the past 6 months or so at the top end. Service techs are great, management is in hiding. Understand Aptive was bought out not long ago. It shows. New management is terrible. I'll be changing to a new provider.
15. mai 2026
Svar fra Aptive Pest Control - Phoenix
Thank you for taking the time to share this, Sally. I’m sorry to hear about the situation regarding your water line and the difficulty you’ve experienced getting updates after reaching out multiple times.
We’d like the opportunity to review your account details and the timeline of your communications so we can better understand what’s been happening and ensure it’s properly reviewed by the correct team. Please contact us at socialmedia@goaptive.com with your service address and any supporting details, and we’ll take a closer look.
-Alexis, Aptive Care Team
Courteous and efficient staff
Courteous and efficient staff that work around our needs and inform us of potential issues so we are never disturbed by unwanted guests. Justin was great!
12. mai 2026
Svar fra Aptive Pest Control - Phoenix
Thank you for sharing your experience with us, K! We’re really glad to hear that our team has been courteous and efficient, and that they’ve been able to work around your needs while keeping you informed of any potential issues. It’s also great to hear Justin provided such a positive experience. He’ll appreciate the recognition! We truly appreciate you choosing Aptive to handle your needs, and we look forward to continue protecting your home from pests for years to come!
-Alexis, Aptive Care Team
Always available
I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside our quarterly service to take care of a pest control issue that may occur free of charge. Their work is guaranteed.
8. mai 2026
Svar fra Aptive Pest Control - Phoenix
Hi Michele,
Thank you so much for being a loyal Aptive customer for over 10 years, that truly means a lot to our team! We’re really glad to hear our service professionals continue to be friendly, attentive, and responsive whenever pest concerns come up.
It’s great to know the flexibility of our service and guarantee has helped give you peace of mind, that’s exactly what we aim for. At Aptive, we work hard to make sure your home is always handled with care and that you feel supported well beyond the scheduled visits.
We truly appreciate your long-standing trust and look forward to continuing to serve you!
-Jasmine, Aptive Care Team
Great communication with excellent…
Great communication with excellent customer service. They listen to what services I want and they tell me what I need. Pricing is excellent, and the technicians are well-informed and very savvy.
8. mai 2026
Svar fra Aptive Pest Control - Phoenix
We really appreciate your feedback, Marc! We're thrilled to hear you had such a positive experience. Our team is dedicated to ensuring that every interaction is marked by excellent communication and customer service, so it's wonderful to know that we’ve got this handled for you. We pride ourselves on listening to our customers' needs and providing informed, savvy solutions at competitive prices. It's always a pleasure to treat your home, and we look forward to continuing to serve you with the same level of excellence.
-Alexis, Aptive Care Team
Scheduling service is a problem
Scheduling service is a problem. The company sets an appointment & sends an email or text telling you what day but no time window. I have called and complained several times because I need the time at least down to a 1/2 day window. They schedule that way while I am on the phone but rarely meet the appointment time. I called and scheduled all appointments for the year, it worked for the first two appointments then I received a text telling me a date for my next appointment that wasn't what was scheduled. I will change companies if this can't be resolved before my next service.
21. april 2026
Svar fra Aptive Pest Control - Phoenix
Hi Andy and Denise,
Thank you for taking the time to share this detailed feedback, and I’m really sorry for the frustration this has caused. I can understand how important it is to have reliable scheduling and clear time expectations, especially when you’re trying to plan your day around a service visit.
At Aptive, we want scheduling to feel simple and dependable, not inconsistent or confusing. What you’ve described is not the experience we aim to provide, and I’d like to help get this properly reviewed so it can be corrected. Please reach out to us directly at socialmedia@goaptive.com so we can look into your appointment history and work toward a scheduling approach that actually fits your needs. We take this seriously, and we want to make sure it’s fully handled moving forward, we’ve got this handled for you.
-Jasmine, Aptive Care Team
The staff do good work when providing…
The staff do good work when providing their pest control procedures, all areas are sprayed as requested and am always asked if we are seeing a specific type of bug or spiders to make sure the proper are treated
2. mai 2026
Svar fra Aptive Pest Control - Phoenix
We’re really glad to hear the team has been thorough in treating the areas you requested and that they take the time to ask about any specific pest concerns, Paul. That attention to detail and communication helps ensure the service is properly tailored to your home, and we're so happy that stood out to you. We appreciate your feedback and the opportunity to help handle your pest concerns. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Svar fra Aptive Pest Control - Phoenix
We love to hear this, Grace! It's wonderful to know that our treatments have been handling the pest issues you were experiencing. Your satisfaction means a lot to us, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Service man was efficient!
The serviceman was very nice to answer all my question. He was efficient.
22. april 2026
Svar fra Aptive Pest Control - Phoenix
Hi Nancy,
We really appreciate you taking the time to share this, it’s great to hear your service professional was friendly and took the time to answer all your questions. Being both efficient and communicative is exactly what we aim for at Aptive, so it’s great to know that came through during your visit. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.
-Jasmine
Svar fra Aptive Pest Control - Phoenix
Hi Connie,
Thanks so much for sharing this, we really appreciate the kind feedback and are glad to hear your Aptive experience has been thorough, respectful, and dependable. That’s exactly the standard we strive for on every visit, making sure your home is cared for and everything is handled with attention and consistency from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
Reliable, Thorough, and Professional Service!!
Aptive Pest Control consistently delivers exceptional service. Their team is professional, friendly, and highly attentive to detail. Communication is always clear and timely, and the post-service photos are an excellent added touch that really sets them apart. Highly recommend!!!
7. april 2026
Svar fra Aptive Pest Control - Phoenix
We truly appreciate you sharing such a thoughtful review, Allie. It’s wonderful to hear that the team’s professionalism, attention to detail, and clear communication have stood out, and we’re glad the post-service photos have been a helpful touch. Your recommendation means a great deal to us. Thank you for choosing Aptive to handle your pest concerns. We’re grateful to have you with us!
-Alexis
Agent came to the home
Agent came to the home, claimed to have called us to notify us he was there and we never received a call. Claimed to have arrived at 8a. My husband and I were at a medical procedure of mine. We did not receive any calls or messages until we left my procedure at 8:50a. Then all at once his messages came through. When I pointed out that neither of us received a call he blamed it on his cell not receiving service at our home. I dont understand how this is acceptable.
14. april 2026
Svar fra Aptive Pest Control - Phoenix
Hi Lori and Dominic,
Thank you for sharing this, and we’re truly sorry for the frustration this caused. Not receiving timely communication, especially when you were away at a medical procedure, is understandably upsetting and not the experience we want for you with Aptive.
We also hear your concern about the lack of clarity around the call and message timing. Even if there were service or connectivity issues, you should still feel fully informed and confident about when your appointment is happening. That’s something we take seriously, because your time and peace of mind should always be properly handled.
We’d appreciate the opportunity to look into this visit more closely and make sure it’s addressed the right way. Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a better experience moving forward.
-Jasmine
complete and excellent
Asked what we needed done and about any special issues, listened and did exactly what we had discussed.
11. april 2026
Svar fra Aptive Pest Control - Phoenix
Hi Stan,
Thank you for sharing this great feedback! We’re really glad to hear your Aptive service professional took the time to ask the right questions, listen closely, and complete the work exactly as discussed.
That kind of communication and follow-through is exactly what we strive for, making sure every visit is tailored to your home’s needs so everything feels handled with care and precision. We truly appreciate you trusting us to take care of it!
-Jasmine
Svar fra Aptive Pest Control - Phoenix
We're so glad that our service professionals consistently meet expectations and provide reliable care during each visit, Cindy! That kind of consistency is something we truly value, and we're glad it stood out. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!
-Alexis
Svar fra Aptive Pest Control - Phoenix
Hi Jody,
Thanks for taking a moment to leave a note, we really appreciate it. At Aptive, our service professionals are focused on showing up with professionalism and care on every visit, and we’re always working to make each experience better. We’ve got this handled, and we’re here whenever you need us.
-Jasmine
Very Thorough Service
Our pest control specialist is very professional and thorough; he addresses any concerns we have. We have no pest problems!
2. april 2026
Svar fra Aptive Pest Control - Phoenix
Hi Tina,
Thank you for sharing your experience! We’re thrilled to hear that your service professional has been professional, thorough, and attentive to your concerns. At Aptive, we take pride in making sure every detail is carefully handled, and it’s wonderful to know your home is staying protected. We truly appreciate you being part of the Aptive family!
-Jasmine
Svar fra Aptive Pest Control - Phoenix
Thanks for sharing this, Mike and Robin! We’re delighted your service visit went smoothly and met your expectations. Our team works hard to provide consistent, reliable, and professional care for every home. From detailed treatments to clear communication, we want every visit to leave you confident that your home is well protected. We really appreciate you trusting Aptive to handle your pest control needs!
-Alexis
These guys know what they are doing
These guys know what they are doing. I feel comfortable that I will not have any bug or critter problems at my home
24. mars 2026
Svar fra Aptive Pest Control - Phoenix
Hi Ramon,
Thank you for sharing your experience! We’re so glad to hear you feel confident and at ease in your home. At Aptive, we take pride in making sure every pest concern is handled with care and expertise, you can rest assured that we’ve got this handled.
-Jasmine
Scheduling didn't happen due to…
Scheduling didn't happen due to software upgrades it showed as a reschedule but it has been 4 mo( end Nov to end of Mar) since last maintenance, can't log into website.
25. mars 2026
Svar fra Aptive Pest Control - Phoenix
Hi there,
Thank you for sharing your feedback. We completely understand how frustrating this experience must have been and apologize for the delay in your service and the difficulty accessing your account. At Aptive, we strive to make sure every service is properly handled, from scheduling to treatment, and we regret that we fell short this time.
Please reach out to us directly at socialmedia@goaptive.com so we can get your account updated, schedule your next service, and ensure everything is properly handled moving forward. We want to make this right and get your home back on track.
-Jasmine
Svar fra Aptive Pest Control - Phoenix
Hi John,
Thank you for sharing your experience! We’re glad to hear that our team has consistently been courteous and punctual. At Aptive, we take pride in making sure every visit is handled professionally and efficiently, so our customers can feel confident their home is well cared for. We truly appreciate you choosing Aptive and trusting us to keep your home protected.
-Jasmine
No shows
Three times in three days we have been blown off.
Scheduled for 3/25. No show
I called 3/26. They acknowledged they messed up. Rescheduled for 3/27 in the am. No show
Called 3/27 and was told they would absolutely come 3/27 around 5:00 pm. No show
Just do what you said you would do.
Called 3/28. No one available today, will come 3/30. We’ll see
28. mars 2026
Svar fra Aptive Pest Control - Phoenix
Thank you for sharing this with us, Pete! It's disheartening to hear about the repeated missed appointments and the lack of communication. We understand how frustrating and disruptive it is to plan around multiple scheduled visits that don’t happen as promised, especially after being reassured they would be completed, and that's absolutely not what we want for you.
Please email socialmedia@goaptive.com with your service address and appointment details so our team can review your account right away and work to resolve this properly. We'd be happy to handle this for you!
-Alexis
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