Applianceswarehouse Anmeldelser 

Extremely disappointing experience. Misleading sales practices and appalling after-sales service.

I purchased an oven from Appliances Warehouse believing I was buying a brand-new appliance. I subsequently discovered that the business sells factory seconds and manufacturer returns, something I do not believe was made sufficiently clear to me at the time of purchase.

The oven was delivered with serious operational faults, including overheating and potential electrical/fire safety concerns. Given the nature of the problems, I am concerned that the appliance may have had an existing fault when supplied.

An electrician ultimately disconnected the oven due to safety concerns, leaving my family without a functioning oven for several weeks.

What followed was an extraordinary amount of correspondence, delays and excuses. Despite the appliance being faulty, I had to purchase a replacement at my own expense while repeatedly chasing Appliances Warehouse for a refund.

Even after agreeing to provide a full refund, the business initially insisted I wait several additional business days after collection. Only after further correspondence did they agree to process the refund on the day of collection.

At the time of writing, the faulty oven is sitting outside my property awaiting collection and I still have not received my refund.

I have now commenced escalating the matter and am considering formal complaints to NSW Fair Trading and the relevant product safety authorities.

My experience raises serious concerns about transparency, product quality, customer service and the handling of consumer rights under Australian Consumer Law.

I would strongly recommend that prospective customers establish exactly whether they are purchasing a genuinely new appliance, a factory second or a manufacturer return before handing over their money.

An extremely disappointing experience from beginning to end.

Excellent service from Appliance Warehouse

We were very impressed with Appliance Warehouse. The staff was extremely polite, professional and genuinely keen to help. Delivery was prompt, and the information and assistance we received were excellent.

Thanks to his helpful advice, we were able to install our ASKO W4068C.W.AU clothes washer ourselves.

Thank you, Appliance Warehouse, for your excellent service. We would happily recommend you to others.

Appliances Warehouse in Bankstown are basically crooks. And this is not just my experience. This is straight off from a Fisher & Paykel technician.

We bought the appliance with a alleged 1 year warranty from these guys. Upon installation it was not working. Obviously since it was under warranty we called F&P who visited and were happy to repair the unit. But the moment we told them that we purchased this from Appliances Warehouse they said that unfortunately they could not honour the warranty as F&P have NEVER got paid from them for the hundreds of call outs by customers. These crooks just DO NOT honour the warranty saying that they need to send the item back to the company and if the company decides to repair it then it would else there is a cost.

The owner who is a very rude man plainly told my wife that she should not have bought from him as he has many other customers, And he refused to do not anything else.

If you want to save your money look at any other 2nds place but here.

Do not rent from these guys. They use scam tactics.
They don’t answer their phones to pick up the units. Once you put a block on the pay, someone finally calls you. By then supposedly the apartment doesn’t have the unit nor does appliance warehouse have the unit, then they charge you the entire cost of the unit in order to replace the unit. This is what they did to our college student.