Appliances Online Australia Anmeldelser 5 584

I gave purchased from appliances on line a few times as have my family never disappointed always the best price and if required price match with really great delivery options. Even the help centre is amazing

Worst customer experience ever. Purchased a fridge that stopped working straight out of warranty. I had purchased the extended warranty but after 3 months still waiting for the product to be fixed. Called the customer service every week for 5 weeks and managers do not call back. They promise they will contact you but then leave you hanging. Absolutely terrible. I would NOT buy anything from them again nor trust their warranties. The small price saving is not worth the frustration. Go somewhere else!!

App On Line are second to none for delivery, product accuracy & efficiency. We have used them many times from Fridge to our latest new oven & Rangehood. A great reliable service throughout Australia. I’m in Port Douglas & to get large products on time way out here is rare, but App On Line did an amazing job.

Once again appliances on line were
Excellent. Fridge died so I jumped on line found one that I wanted - double checked with other retailers on the price (appliances on line were
Cheaper ). Ordered on Friday - arrived Tuesday exactly on time with updates from the delivery drivers all day so I knew when to expect them. Took the old fridge placed and leveled the new one - took all the packaging with them. Absolutely faultless service from start to finish I would never buy appliances any other way.

Easy website to navigate. Quick delivery and the day that suits you. Continual updates on progress of order and delivery. ⭐️⭐️⭐️⭐️⭐️

Great price and service. The Web chat is also very good.

Vey happy with their service.
Thank you

My father lives in Western Australia and I live in Victoria.
I get a phone call that his fridge has packed it in.
using appliance online was so easy, I just went online and ordered the fridge for him.
it was delivered the next day, installed and the old fridge taken away.
Simple, couldn’t have done it any easier even if I lived in the same state.
Oh and the price was the best I could find.

ZERO STARS. Will never order from Appliance Online again. I'm a repeat customer and find the service and pricing has gone downhill. Ordered a Beko dishwasher late February, the delivery date at checkout was 19/03/2026. Delivery has been delayed twice - they've blamed it on Beko, last advice was mid-April or choose another item that's in stock, with price difference payable. At time of review, no confirmation of delivery date. I just wish they'd been more transparent with the expected delivery date at time of purchase. If it's delayed again then I'll cancel my order and go with another company and another brand of dishwasher. This is my last time ever ordering from Appliances Online, just not worth it.

Rod was prompt, and his manner was outstanding. Rod was engaging, friendly, and helpful, which is often hard to find in frontline customer service today. If you are looking for a new job, Rod, you know where I am. Thanks again, mate.

The website is incredibly easy to use. The delivery is really quick. The Men Who delivered it were very kind and helpful. This is the second one of these machines I have bought, the first was for myself sometime ago and this one was for my daughter. I'm very very happy with the appliances online

The team at appliances online were fantastic to deal with. The unit I ordered was no longer available. They provided me a prompt response and Offered alternative options.

The service they provided was amazing highly recommend appliances online.

Happy customer Matt

Quick delivery great service. Very happy

Whole experience was exceptional from ordering, price bettering, delivery and installation. Could not fault anything.

Fast, friendly, reliable service every time. Price match always honoured and free delivery.

Purchasing from Appliances on Line is always easy. I had an item price-matched that I found online. I used the chat function and the discount was immediately applied.

Prices are always very competitive, and the delivery service is fantastic with great communication.

These are my go-to for purchasing whitegoods and electronics.

My go-to online shop for all appliances. Good prices, timely delivery with updates on all stages. Bought multiple appliances from them and will buy again.

Delievery men were great, but several hours late due to being overworked. While the office staff get to go home at a reasonable hour, the delivery men must work well into the night to achieve all delieveries. Far too much is expected of the delivery men who work so hard, but for far too many hours.

Fantastic. Convenience, fast delivery of new appliance and removal of old appliance.

My experience with Appliances Online has been nothing short of outstanding, consistently delivering peace of mind and top-notch service with every purchase. They truly live up to their motto of "legendary service."
Unbeatable Customer Support
The online chat service is incredibly helpful and responsive. For my first purchase, a washing machine, I found their team quick to answer all my questions. Later, when I was unsure about the dimensions for a freestanding dishwasher, the online chat provided clear, precise information instantly, allowing me to confidently make my purchase. Their efficiency meant I could click to buy and even arrange next-day delivery!
Seamless & Reliable Delivery
The delivery team is remarkably reliable. I always receive timely notification updates regarding my delivery window, which is incredibly convenient. Both my washing machine and dishwasher arrived exactly as expected, with no damage or scratches whatsoever. The delivery process is truly excellent.
Going the Extra Mile: Old Appliance Removal
One of the standout services is the free collection of old appliances. While the initial price of my washing machine was slightly higher than competitors, the added value of free, reliable delivery and old item removal makes it incomparable.
During the washing machine delivery, we encountered a snag – my old machine was stuck! The delivery team tried their best but couldn't move it. Instead of leaving me stranded, they assured me they would arrange a separate pick-up. A quick call to their online chat, providing just my order number, led to an immediate resolution. The agent proactively scheduled a pick-up for my preferred date, and I received an email confirmation even before our chat concluded. This level of proactive problem-solving and impressive service truly sets them apart.
A Touch of Humour and Human Connection
It's not just about efficiency; it's also about the human touch. I overheard my partner laughing and chatting with the delivery guys. They were curious how he managed to remove the stubborn old washing machine, especially after their previous attempts. My partner's simple reply, "A jimmy bar solves everything!" led to a shared chuckle, a small but memorable moment that speaks volumes about the friendly and approachable nature of their team.
My Go-To for Appliances
I am extremely happy with both the products and the service I've received. Appliances Online has earned my complete trust and loyalty. My next major appliance purchase, a refrigerator, will be with them again!