Attended a thoroughly wonderful evening hosted by Aphra books a few weeks back on female health tech research. The book store was packed with avid readers and tech enthusiasts alike and we got to hear... Vis mer
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Se hva andre synes
I've been to recent book events hosted by Aphra Books Club. The experiences have been very good. The vents were female-friendly and inspiring. It's as fun as a group of bookworms discussing books cozi... Vis mer
I never received the Book subscription that I ordered at Booksthatmatter and never heard anything back. Now the „rebrand“ to scam people under a new name but haven‘t answered my emails in over two yea... Vis mer
I had gotten a 3 mo th subscription from them under their previous name “booksthatmatter”. I didn’t receive a single box. I’ve been emailing since Jume. I received a response that i would get a refund... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
a queer feminist bookshop + book club hosting in person and online book events
Kontaktopplysninger
Aphra Books, BS13DS, Bristol, Storbritannia
- support@aphrabookclub.com
- aphrabookclub.com
3,1
Middels
77 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
DO NOT ORDER ANYTHING FROM THIS COMPANY
This company who has since changed name (wonder why??!) has quite literally robbed me of my money.
Ordered back in June and still have not received my package. Contacted them numerous times, they responded once or twice and then dropped off the face of the planet.
They can't and won't get away with this, even if I have to hire a solicitor. You can't just take people's money, it's illegal.
Please do not order anything from this place, you won't receive it and won't get any communication from their customer care. Hope this company gets issued with big fines, serves them right.
8. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Emma, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Do not place a order
I ordered on the 11th of august. The wait time till delivered was 3-4 week’s still not arrived. I’ve sent many emails, Instagram messages and even comment all of which was deleted and never responded too. Im in a group of 8 of us who all ordered and not received not even a email confirming delivery which they said was sent out weeks ago. Im still trying to get in touch with the company but so far they have ignored all my polite attempts. I wouldn’t trust this company. You only need to look in their Instagram before they get round to deleting all the comments. They also changed their name during this time which I now see was to hide from all the other back reviews. Some people still haven’t received a box from them since March yet this company is still taking their money monthly. It’s crazy to me they can do this and just get away with it. The amount of money they have made of their customers is shocking especially times like this where you try and help a small business but they just con you. I definitely wouldn’t place an order with this company. If I receive my order I will update. No one has had emails about a refund or any offers of help. Please save your money and support another business. UPDATE in October I was promised Septembers and October’s boxes as you can guess they have not be received no email with tracking nothing. I did get a very rude email telling me they are a small business and are not at fault. Have finally given up with this company
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Jade, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
DO NOT USE!!
DO NOT USE!!!
I ordered a tote and mystery books on the 14th August.
With a 3-4 week turnaround estimate on them.
I still haven't received the items I purchased and the team at Aphra are now removing any comments on Instagram that is asking about where their items are.
They are not willing to be transparent, and I have now seen from another purchaser that they came back to them advising they had over committed to orders. They have not put this on their website or emailed anyone that had ordered. I also feel that they would have know this before we got to almost week 7.
I have now gone through Paypal for a refund as I am over the whole situation to be honest.
14. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Kayley, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Don’t order from Books That Matter / Aphra Book Club
My experience of Books That Matter/Aphra Book Club has been terrible. I placed an order of mystery tote bags and was told it would be dispatched within 3-4 weeks. It didn’t come so I emailed to find out what was going on. They took ages to reply and eventually told me they’d been misinformed about stock levels from their distribution centre and offered me a September box or credit note instead of my order rather than a refund or what I’d actually ordered.
I have contacted my bank and they have sorted out a chargeback/refund for me. I would strongly advise not ordering.
I’ve also contacted trading standards to report this scam company.
27. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear HJ, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Beware!
Avoid this company like the plague - they are effectively stealing money. Your order will not be fulfilled and there is no way of getting in contact with them. God knows how they have been allowed to operate like this for this long! They have made yet another announcement on Instagram with the same excuses and promises to finally resolve matters but by this point does anyone believe them? I left a comment querying my order to receive a notification that my comment was spam and I have been shadow banned! Outraged and furious doesn't cover it. I'm currently on maternity leave with very little in the way of pay at the minute and I'm sure there are lots of customers in similar a financial situation. I am disgusted by how we are being treated.
18. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Gemma, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Please don’t waste your time or money
Please don’t waste your time or money
Unfortunately this is the second negative review I have had to write for this company. Their customer service is completely non-existent. I paid for a years subscription as a gift at the start of the year and have only received a few of the boxes and it’s now September. After numerous emails, Instagram comments (deleted or ignored) and a previous review promising me a refund, I have still received no response from this company and I have no hope of receiving my future boxes.
Luckily I have received a refund from my bank and will be reporting them to trading standards. I have no idea how this company continues to function and promote further ‘deals’ on their website.
I honestly can’t wait to not have the stress of dealing with this business out of my life and I would really urge others not to waste their hard earned money on something that will just cause you headache!
16. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Megan, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
The real fiction is that you'll be getting what you paid for
It's genuinely such a shame that "aphra" and "booksthatmatter" is so poorly run because this is something I'd enjoy buying regularly - you know, provided that the products actually showed up.
Instead, what you pay for isn't delivered and it's hard to argue that this isn't a scam. I feel for anyone who gave or received a subscription as a gift, as the customer service is a total embarrassment.
This is the third time I've bought from this company. The first time the delivery was received fine. The second I received nothing, and I cancelled my subscription and decided not to bother with them again or recommend them to others.
About 6 weeks ago I got an email with an offer, and they explicitly promised a maximum delivery time of 3-4 weeks. Shame on me, I bought it.
4 weeks passed. 5 weeks have passed. I've emailed twice (once to their booksthatmatter address, the other to their aphra address) and not had so much as an automatic email received confirmation back (though it hasn't bounced back to my inbox, curiously).
My advice is don't waste your time. You'll only spend more of it trying to get your money back.
I'll thank the other reviewer though, who mentioned trading standards. I recommend others with a similar story contact them too.
10. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Alice, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Still waiting for products 3 months later.
I was gifted a 6 month subscription for my birthday in February. I received the first box and loved it. The March box was cancelled so that the company could refresh and sort out some issues they had been having. The April box arrived, and again it was amazing. The May box did arrive but very late and communication was limited. It's now September and these are all the boxes I've received. I've sent numerous emails and social media communications. I've received a few replies including promises of compensation for delayed boxes but nothing has materialised. No June box. No July box. No August box. No compensation. I've requested a refund but no reply to that email. The products are fabulous, the customer service is appalling and it's a gamble if you'll actually get what you pay for.
11. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Donna, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Customers that don’t matter
Please don’t spend money with this company. I’m still waiting on an order I placed in May. I’ve sent many emails from two different accounts over the course of 14 weeks and got one reply in all this time, which didn’t properly address my concerns and instead offered me a free book. Guess what- the free book didn’t arrive either. They are impossible to communicate with.
And in case you’re wondering this company is ‘books that matter’, they’ve recently rebranded.
7. september 2023
Anmeldelse skrevet uten oppfordring
Absolutely awful business
Absolutely awful business. I have paid for subscription months and not received any of the products. When I try to speak to someone they try to blame me for products not being shipped 😂 there are so many people commenting on social media and they do not reply or sort it out, they just keep advertising! AVOID AT ALL COSTS. I'm now going to have to go through my bank to sort the issues out!!!! Lost over £50 so far.
1. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Kelly, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Avoid using this company
Do not spend your money with this company as you are extremely unlikely to receive your goods. I have ordered two boxes on a rolling subscription and have received neither. The amount of complaints on social media are phenomenal and they are still advertising new products despite not fulfilling or refunding previous orders.
5. september 2023
Anmeldelse skrevet uten oppfordring
Books that matter, customers who don't
I was once a loyal subscriber to Aphra (until recently known as Books That Matter), having previously enjoyed fantastic boxes from them. However, my recent experience with their Subscription has been nothing short of a nightmare.
My journey with this 6-Month Box Subscription began in April when my husband gifted it to me for my birthday. Naturally, I was excited about it, given my previous positive experiences. Little did I know that the excitement would soon turn into frustration and disappointment.
In May, I started noticing that I wasn't receiving my boxes as expected. Concerned about this, I reached out to their support team, initially through emails and then via Instagram DMs, since they were unresponsive via email. To date, I have not received a single response, and it's now September! This utter lack of customer service is not just unprofessional; it's downright disrespectful.
What adds insult to injury is an audacious move from Molly, the owner of Books That Matter. Despite my ongoing struggles to get a response regarding my missing boxes, she had the audacity to slide into my Instagram DMs and request a positive review on Trustpilot. I promptly responded to her, explaining the issue with my subscription, only to be met with silence once again.
The result of this ordeal is that I am left not only without the boxes I paid for, but also unable to issue a refund through PayPal, as the 180-day window has passed. I feel like I've had £100 stolen from my pocket, all while Books That Matter shamelessly promotes its products, seemingly oblivious to the cries of disgruntled customers.
What's truly infuriating is that they continue to ignore their customers while actively marketing their products. Whenever they post on Instagram, an influx of angry customers expresses their frustration, only for their comments to mysteriously vanish. My comment, sharing my negative experience was deleted, and my account was shadow-banned (mind you I was very polite).
The recent rebranding as "Aphra" does nothing to clear their tarnished reputation, as their actions suggest that they continue to scam their customers. This has been a disheartening and infuriating experience, and I strongly advise anyone considering a subscription with Books That Matter, or their new identity, Aphra, to proceed with extreme caution. My once high regard for this company has been utterly shattered, and I hope that my review serves as a warning to others.
3. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Galina, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
Conveniently timed rebrand to hide a growing number of very unhappy customers
Previously Books That Matter, seems very convenient to completely rebrand amidst lots of unhappy customers and terrible reviews.
I have been trying for 3 months to resolve an issue with a gifted subscription and have only had one singular response in all that time. They also delete/hide negative comments on Instagram and appear to have shadow banned my account (confirmed by checking that comments I had made were not visible to several friends). Unprofessional is an understatement
Have now contacted and am taking the advice of both Citizens Advice & Trading Standards.
23. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra aphra
Dear Tania, thank you for taking the time to share your concerns with us and we send a heartfelt apology for the time it has taken for us to get back to you, rectify our actions, and for the frustration caused. As a very small team of two people, we have been working tirelessly to finalise the closure of our Books That Matter subscriptions since September. The process of issuing refunds and replacements to those affected has been more time-consuming than anticipated, and we deeply regret any confusion or upset it has caused. We have been working our way through thousands of customer queries and refunds, and have been carefully attending to these to ensure no customer or small business is affected by our subscription closure.
Due to losing money and stock to previous fulfillment centres, Books that Matter had to close the subscription business. Please know that though it is taking us time to work through all the refunds from the closure of Book that Matter, your case is important to us. If you have not yet received your refund, then please contact us so that we can check the refund status on our system and arrange a refund asap if eligible. Should you wish to discuss your concerns further, please contact support@aphrabookclub.com. Although it is a frequent and lawful practice for limited companies with debts to cease operations and initiate anew, Aphra Books is committed to ensuring that any compensation owed by Books that Matter is returned to subscription customers and other small suppliers, but as a small team alongside trying to get back on our feet, it has taken us longer than anticipated.
Going forward, our sister brand, Aphra Books will continue to serve our community with events, book clubs and our bookshop and we hope we will be able to win back your good faith and have you as part of our next chapter.
Yours, team Aphra x
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