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Do not trust this company - they were very responsive ahead of me ordering, but now I want to submit a return they are ignoring me. They don't adhere to the Consumer Rights Act 2015 and I'm having to speak to my credit card company to process this, and citizens advice. Fraudulent and untrustworthy company

I will never be ordering from this website again. Ordered a maternity dress for a wedding I had coming up. Firstly, the dress took around 2 weeks to come. The dress didn’t suit so I requested a refund. I was told on 22/06/26 my refund request had been accepted, I didn’t need to return the item and that my refund would be processed and refunded back to the original payment method within 5-10 business working days. This was nearly 3 weeks ago. I have yet to receive my refund. On 04/07/25 and 07/07/26 I sent emails asking why it was taking so long for the refund to be issued given it has now gone way past the time frame. I’ve heard absolutely nothing back from them. I’ve sent another email this morning urging for this issue to be dealt with. It is almost as if they have took my money and ran. An extremely poor customer service. I understand businesses can be busy and have multiple inquiries to deal with, however almost 3 weeks of no communication is appalling on their end as well as no sign of any refund. I have requested in today’s email to them for it to be taken to a higher authority and stated I will be making further customers aware of how bad of a service this is. Please avoid!

I'd give 0 stars if that was an option as they don't even deserve 1.

Dress took ages to arrive. Originally ordered it for my babyshower but did not arrive on time.

Thought was fine as I didn't even open it I can just return it. haha - i thought wrong.

3 emails deep no response from support. No matter how desperate you are for a dress DO NOT BUY IT FROM THIS WEBSITE.

I requested a refund for both items that I ordered for my baby shower as they were way too small and not the quality I was expecting. I had to chase a response for this. After chasing, I received a response to say that my refund had been accepted and payment would be in my account with 5-10 business days. I waited the full 10 days and did not receive payment. I have chased payment twice since by email and have received no response back. They still have my money and feel I am being ignored. Extremely disappointing, particularly as a new mum who has a lot of new expenses. I am unsure what more I can do at this stage

Dress took about 4 weeks to arrive and when it did was made of cheap fabric that was not a colour match for what was advertised. It was so ill fitting and I wanted to return it. I emailed and was told my return request was being processed and return info would be sent to me. That was 20th June and I am still waiting. Horrible company, experience and dress do not use them!!!!! I ended up with a dress from Club L London and it was beautifully made l, comfortable and was a dream to wear.

An order that took 4 weeks to come
Terrible customer service- no one responds when you request a return via email. Still out of pocket as no one has responded to my 3 requests for a return address.

Do not buy from this brand- appalling.