Anchor Cars Anmeldelser 

Fantastic service. Went in to see a car and i had no idea what i was looking for. Was made to feel comfortable and everyone was so friendly and helpful

Ben put us at ease straight away, he wasn't pushy and took time with us to make sure we were completely happy and got the right car. I would highly recommend both Ben and Anchor Cars, great service, great experience and I love my new car. Thank you
Oh dear it's all gone horribly wrong since taking delivery of the car. We discovered several faults Ben no longer returns our calls. The car was not in a condition that it should have left the garage.
We've had to replace the wipers, sort an annoying rattle in the cabin and replace the windscreen. All of which should have been done before we took delivery. Even messed up the finance was messed up. Nice car though.

Pick up my sparkling Ford Puma from them. The guys were so helpful during and after my purchase - especially as I asked a lot of questions 😆 thanks to team!

Thankyou Aston for being so helpful with my new car purchase! Very happy with my experience!

Just purchased a car today, good service, no hard selling. Good handover of the car, everything explained brought and drove it away same morning.

I had a great experience buying my Volvo XC40 from Anchor Cars, and I would like to say a big thank you to Jorden for all his help and support throughout the process.
As this was my first car, I was naturally quite nervous about buying a used car, especially as I was arranging delivery rather than collecting it myself. Jorden was helpful, patient and responsive to my questions, which made the whole experience much less stressful.
He kept me updated, answered my queries and arranged delivery to my home. I really appreciated his communication and the effort he made to ensure everything was ready before the car arrived.
My new Volvo was delivered as arranged, and I’m very happy to have finally got my dream car! Thank you, Jorden, for making this experience a positive one.
I would definitely recommend Anchor Cars to anyone looking for a used car, and especially recommend Jorden for his helpful and friendly service. Five stars! ⭐⭐⭐⭐⭐

An absolute joke of a company. I would strongly advise anyone considering buying a car from here to think twice.

A family member purchased a car on finance after being reassured by the company that it was fine and had been checked over. Within a week or so, problems began to arise. After having the car inspected in person, we were informed that it had previously been involved in an accident. When this was raised with the sales team, they attempted to deny it.

The car was taken back in August, and we were told the issues had been fixed. We went to collect, only to discover that the problems were still there. We were then told they would put things right, the issues remained unresolved. We have been given conflicting information throughout, and the situation seems to change every time we speak to someone.

The behaviour of the head of sales, Chris, has been particularly appalling. He has been extremely rude, aggressive and unprofessional throughout this entire ordeal. We were repeatedly talked over, and when we mentioned seeking legal advice, his attitude became even worse. We felt completely dismissed and disrespected, and the way we were spoken to was unacceptable. His conduct raises serious concerns about how customers are treated when they challenge the company.

When we tried to escalate the matter and speak to someone above Chris, he refused and told us we could not. There appears to be no accountability, no proper customer service and no genuine effort to resolve the situation.

As a result of all this, we are left without a car and out of pocket, despite having repeatedly given the company opportunities to put things right. This is not just an inconvenience. The car is essential for hospital appointments, and leaving someone without transport or a reliable way to get home shows a complete lack of consideration.

We have wasted time, money and energy trying to resolve an issue that should never have reached this point. The repeated failures to fix the car, the constantly changing explanations and the unacceptable attitude of the sales management have made this an incredibly stressful experience.

This company urgently needs to review its customer service and management. In my opinion, a change of sales manager is desperately needed. Customers deserve honesty, respect and accountability, none of which we feel we have received.

I would avoid this company at all costs. Based on our experience, I would not recommend them to anyone.

We needed a car quite quickly for my mum with a certain criteria. Jorden was able to get us in to view the car we had our eye on extremely quickly and turn around the same and a pick up of the car in 2 days!
I also really valued that when we came to pick up the car, they set up her Bluetooth and showed her how to use all the functions before she drove home.
When I inevitably need a car for myself, I will definitely be giving them a call.

Sold them a car through motorway paul arrived when he said he would inspected the car and paid with no hassle very easy to deal with

Reading through the other reviews, what concerns me most is that my experience does not appear to be an isolated incident. There are several reviews describing similar issues around communication, collection arrangements, cancelled transactions and customers being given conflicting information by different people within the business.

Obviously, I can only speak from my own experience, but when you see the same types of complaints appearing repeatedly, it is difficult to view what happened to me as simply a one-off administrative error.

In my case, the issue was never the repair itself. I was transparent about the MOT advisory, had the work booked in, and kept Anchor Cars informed. What should have been a straightforward change to the collection date became a series of conflicting conversations, a cancelled sale, an agreement to reinstate it, and then another decision not to proceed.

The fact that the same types of issues appear to have been raised by other customers is particularly disappointing. It suggests there may be a wider problem with how transactions are managed and communicated.

After 15 years in the motor industry, I understand that things can go wrong and that collection dates sometimes need to move. What I don't accept is being told one thing, having a different story passed to another party, and then being left to deal with the consequences.

Based on my own experience and what I have subsequently read in other reviews, I would not use Anchor Cars again. I would also think very carefully before using Motorway, given that this was the platform through which the transaction was arranged.

For me, this is exactly the sort of experience that gives the motor trade a bad name and one that has left me questioning whether I was dealing with a reputable car dealer at all.

What a great experience. Easy and relaxed allowing us to look at and sit in a lot of different makes and models and test drive not an issue even though didn’t book
Cars well presented and staff great and a pleasure to talk over options available and generally
Highly recommend a visit and a purchase as they actually know about cars unlike some places
I am buying for son elsewhere in county so need to wait a bit for catchup lessons but this would be my first choice place to buy a car and they can deliver

I bought a vehicle and unfortunately there was a major issue, so I returned it and cancelled the deal. The salesmen were really helpful in reversing the finance deal (I'm still waiting for the finance company to complete the paperwork), however when it came to returning the £500 refundable deposit Anchor cars have been dragging their heels. It's been almost two weeks and they still haven't returned the money (They've had all the details required and requested). I have been in numerous times, but still nothing, this is awful aftercare, although the salesmen were professional, understanding and helpful with the whole situation, the finance and aftersales team have been the complete opposite.

They were the highest bidder in our Carwow auction and then imposed a lot of unreasonable extra conditions to reduce the price. We checked with carwow and all of these extra requirements breached the terms of the sale agreement so we have had to waste a week and then re-list. Avoid!!!

Interesting but disingenuous reply from the company. They never actually came to inspect the vehicle because we were not prepared to sign the Anchor pre-agreement that allowed them to deduct the cost of an MOT or replacement tyres. We checked with CarWow and there was no requirement for either 3 months remaining MOT or 6000 miles tyre wear in CarWow’s sale agreement. The 1 month remaining MOT was obvious from the service history that was on the listing, and photos of the tyres are optional on the CW website. If the car had, indeed, been inaccurately described we would have expected to have had to renegotiate a price, but we had been scrupulous to show any problems to avoid such a problem. It’s infuriating as these cowboys outbid another dealer but then tried to bring the price down by dishonest means.

In response to the second reply, the document we were required to sign explicitly stated 3 months MOT and 5mm/6 months wear, with signature giving you the right to deduct the cost of an MOT and replacement tyres if those conditions were not met. I double checked with CarWow and they agreed that those conditions were unreasonable. I communicated this to Dave Young your used car buyer and he wished me luck with relisting it. No confusion, just dishonesty.

1) The haggling over the Warranty was relentless and stressful. I didn’t need the £299 Care Plan. * ¼ tank of fuel. * Pre-delivery inspection and presentation. * AA assistance. * 3 mth warranty (return-to-base only). I would not make the 90min drive, nor would I pay to have it towed to Tadley. Furthermore, I have a concise RAC recovery plan with my insurance policy. I simply would not benefit from the ‘optional’ warranty plan.
2) Putting the ‘return-to-base’ cover to the test, I had to drive back within minutes of leaving my newly purchased car, because the rear window electric demister was not working. I parked up and approached Anthony Holt (Sales Exec) about this. He went into the workshop and after no more than 2 mins, returned to say, somewhat incredulously, that he has looked it up, and remarked that “it won't work if the boot is full”, and as I “have a lot of stuff in the boot, it can't work!” I was stunned to hear this as the function relies on the electric strips on the glass, and not any form of fan air/heat circulation.
I felt right then that I was being taken for a fool. Not only was this response insulting, but it was also grossly inaccurate and went against the warranty policy. They neglected to honour this agreement by not addressing the issue. Under the very points of the warranty, I was assured that any fault would be investigated and resolved. From this example, this was clearly not the case.
3) I had to pay £300 (incl VAT) for a spare key which was not provided.
4) I was advised by Richard Sampson (Sales Mgr), that as my car was 9 years old, the CAM belt would need replacing next year, so he would have to deduct the £1k cost from the part-exchange with my car. I then rang my garage, in Anthony's presence, and spoke to the proprietor with whom I have been a client (and friend) for 40 years. I was assured that as my car had only a 40k mileage rather that the 100k, a change may be feasible at 10 years, but at a cost of £300/£400.
5) When I referred to the much higher estimate proposed by Autotrader for my car to part-exchange, Richard Sampson challenged this in a most disparaging manner, criticising Autotrader.
6) As I was about to leave, I picked up my things and stepped away. I was astonished to find that neither Anthony or Richard stood up or offered to shake my hand to bid me thanks and goodbye. I leaned over to them to initiate a farewell handshake.
I felt I was treated appallingly, dismissively and disrespectfully.

My experience with Anchor EV (part of Anchor Cars) hardly deserves 1 star. My view is that this is home to some unethical or unprofessional people, or both. If I have to deal with them again for any reason (god forbid), I'll make sure that I'll ask that Steve, one of the sale agents in the EV side, is NOT allocated to me. Hear my story below.

I visited them on July 22 and test drove a tesla model y. Now I know some car dealers get a good potion of their profit from selling warranty and care package, but there must be a certain extent they go to to sell that to customers. Steve, strongly advised the car I test drove was not under tesla warranty. Now, given I already owned another tesla and know it well, I said "I'm fairly sure it still is". I asked him twice and each time he insisted the car's warranty has expired and made me buy the more expensive warranty package. I put down a £500 deposit and asked Steve what would happen if the sale couldn't go ahead. He said "we wouldn't take the deposit if we were unsure about it". I rephrased my question and said what if under some unforeseen circumstances it doesn't go ahead. He repeated the same response and never said it is strictly non-refundable nor he had me sign any form of agreement for the deposit. I went back home and contacted Tesla the same day, where they confirmed the car was in fact still under warranty. I phoned Steve asked for a refund and said that I don't feel comfortable dealing with Anchor EV anymore. Obviously, he refused to pay the money back and said it was non-refundable. I shared the screenshot of my communication with Tesla, and only then he agreed to proceed with the refund - it was July 23 by then. He also said that I had to come to their office for the refund to get fully processed, as their card terminal couldn't store card numbers!!!
Fast forward, 17 August, after 5 phone call attempts during that nearly 4 weeks, no refund. Each time they said Steve is one leave, or their accountant or the General Manager is on leave. This to me shows unprofessionalism even if we assume it was the true reason for the delay and was not a lie. Around 4pm on 17 August I sent them a "Letter Before Court" to set out my next course of actions. Guess what? Around 6:30 pm the same day and outside their normal hours I got a call from their General Manager saying that he is going to issue my refund. He also was kind enough to put things on me and say that he had to stay longer and deal with my refund instead of being on his way home at that time!!! During the call, the General Manager admitted that Steve got frustrated on me after I cancelled the purchase and so he didn't processed the refund and delayed it (deliberately) - that's the unethical behaviour I talked about. I received my refund on 19 August, AND GUESS WHAT, I didn't need to go in person as Steve suggested. I guess he wanted to make me pay as much as possible for cancelling the purchase and asking for refunding of the deposit I was rightfully entitled to, because of the incorrect information he provided to me in the first place (deliberately?).

UPDATE:

After the business's response, I feel obliged to provide an update, clarify few things, and further warn potential future buyers.

1) It can be seen that they are playing with words and are providing more false info. Their response to my question about if the deposit can be refunded if the purchase would not go ahead for any reason, was exactly I put between quotation mark - word by word. If the business has any evidence showing that they explicitly and clearly said the deposit was non-refundable under any circumstances and I agreed into it, I'd welcome that being shared or emailed to me. They have my contact details but the problem is there is no evidence because they never said it.

2) They said I cancelled the purchase the next morning. That's another false information. I cancelled it the very same day and I have the WhatsApp communication to prove it.

3) I am not sure why the business mentions things like "despite the agreed terms..." (which never existed) "...we ultimately returned your deposit in full". Yes, it was only after 5 calls and issue of Letter Before Court that they returned my deposit in full.

4) I am also not sure why the business said in their response things like "You also told us that you had placed a deposit with another dealership...". Yes, I paid a deposit to Car360 because I was in hunt for my next car, but their lender was asking for documents that I couldn't provide. I paid the deposit to Car360 on Aug 4th and received it back on Aug 8th - without any phone call or Letter Before Court.

5) Whilst we're at it, my poor experience with them doesn't end there. I listed my car via Carwow and they happened to be the highest bidder. Carwow reviewed my docs and said the dealer will be in touch. Yet, the last message from Anchor, "leave it with us."

Great customer service from Amy, would recommend!

Extremely disappointing experience with Anchor EV Cars, Reading.

I purchased a Tesla Model Y that was advertised as having 33,731 miles. After purchasing it (paying for it in full), I discovered from the MOT history that the vehicle had actually recorded 39,747 miles — a 6,016-mile discrepancy.

Anchor Cars subsequently acknowledged in writing that “an error has been made in advertising the vehicle.” Given the material difference in mileage, I felt the vehicle had been significantly misrepresented.

What made the experience worse was the handling of the issue. After delays and poor communication, I was offered just £350 as compensation, later increased to £400. I found this offer frankly insulting given the scale of the mileage discrepancy and the inconvenience caused.

I ultimately decided not to proceed with the vehicle and requested a full refund. Anchor Cars did agree to cancel the purchase and refund the £26,440 paid, which I appreciate, but this does not change my overall experience as I felt I was misled & customer service seemed to evade me once I had highlighted the issue.

For a vehicle of this value, I expected accurate advertising, proper checks and a much higher standard of customer service. Unfortunately, my experience with Anchor EV Cars fell well short of those expectations.

I would NOT recommend to my friends or family.

Appalling experience with this company. On collection of the vehicle I received paperwork to say that the vehicle had been fully checked over and was all ok. Less than a week later I discovered it had an oil leak. I booked it in at my local garage which was agreed with the dealership and Anchor cars were made aware of the cost and date the works were being completed due to me being a new mum I wanted to ensure no delays with payment on the day. Instead I waited hours after my vehicle had been repaired, chasing Anchor cars to make payment. I had a newborn baby with me and needed to get home to feed her. After numerous phone calls I was told Chris the manager was dealing with ‘other problems’ and was promised a call back - which I never received.
The balance was finally paid and l drove home with a very distressed and hungry baby due to it being past her feed time. Anchor cars were also due to refund me for the oil I had to purchase to ensure my car didn’t break down up until it was repaired. Again I was promised that it would be in my account by today (12/08/26) but still nothing. This company is not interested in customer service at all. Do not use this company!

We looked at anchor cars and anchor ev as they had the car we were interested in for what seemed to be a steal.
Attended to view the car on a Saturday and whilst looking around the car there were obviously dings and marks. Knowing it was a second hand car we weren't bothered by any of the little bits but the sales man just kept promising that everything would be cleaned up and repainted before we were to pick up the car (the car needed a new wing mirror so hence the paint being mixed and being told it would be repainted) they also advised that they would refurbish the damaged alloys on the vehicle. We went into the sales office to talk finances and purchasing the car. Ran through various finance options (obviously for commission purposes) but we were not interested in this and asked for best cash price without having any of the cosmetic replacements work (apart from the wing mirror). We physically could not purchase the car outright without being forced to buy an extra warranty for £350. So the listing price for the vehicle was wrong if a warranty had to be purchased for the car to be sold. We eventually settled on the price and agreed to all the promised cosmetic works for full price as it wasn't worth not getting them done if the price didn't change.

2 weeks later, after having to chase for updates, my car was finally ready. I was advised that the wrong mirror had been ordered by they would get that changed over. No big deal. They were on it. We arrived and I was excited. Couldn't see the car anywhere. We signed paperwork and then the car was brought to us. The only work that has been completed was the alloys which weren't done very well and no paint work. We had confirmed in writing what was requested and promised during the sale. Also the car had not been charged as promised. Luckily we had enough to get home but not enough for going out in it like I had planned.

It was arranged with the sales team that they would collect the car again when the correct wing mirror came in and they would do the cosmetics as well. The car was collected a week later and we expected it to be gone a couple days. It was brought back mere hours later with only the mirror changed and no paint done. The driver also kerbed the wheel when trying to park at my address. We called immediately to anchor and whilst explaining the situation the drivers drove off so they couldn't take the car back with them.

It was arranged to be recollected a couple days later and finally some of the paint work was done. I was fed up of asking for more than they could do but was promised. I was just excited to finally have my new car.

Less than 4 days later a huge high voltage fault appeared in the car and I had to take the car to a main dealer for them to investigate.

They could not determine the fault and advised me that the car was unsafe to drive until they could determine the issue and it could take months.

I was heartbroken after paying such a sum for a car I could no longer use. So we complained and that's when Adrian got involved.

Very quickly Adrian had some solutions ready to go and was more than willing to discuss the potential repair with the main dealer as well.

We decided to attend the site again to look through their stock and find another vehicle to our liking. Adrian had obviously spoken to the main dealer as well and he could understand my frustration and my sadness around the whole experience. He made himself fully available for us on a Saturday and nothing was too much of an ask. He pulled out all the cars we were interested in but also did not crowd as we were making our decision.

I did chose another vehicle and after discussions regarding my experience, Adrian arranged for a whole charge and delivery to me (by two very lovely gentlemen who I did not get the names of who were also aware of my experience) the next week as well as some extras, and as I sit in my new lovely car that feels a little bit like it was meant to be (I won't get into it), I am constantly now saying 'i love my car'. I was also very impressed with the contact he gave me after he was supposed to have finished for the day when he saw i had phoned him.

So all I can say is, a terrible experience was turned into a much much better experience thanks to care and professionalism of Adrian. Thank you very much for everything you did for us.

Well, what can I say, a wonderful experience from initial contact to driving away in my new car. Stephen was excellent & can highly recommend them. First Class.