Dear Patrick Gant,
We understand your frustration regarding the situation, and we would like to address your concerns. We would like to remind you that we have already responded to your previous review and have taken necessary steps to process your refund as per our refund policy.
As previously mentioned, we have forwarded your refund request to our billing department, who are currently verifying the payment details to identify the card you used to pay. Since your card is not active, we are looking for an alternative solution to process your refund as soon as possible. We appreciate your patience and cooperation in this matter.
Regarding your claim that we did not do any work on your website, we would like to clarify that we did start working on your project, and the payment was made for the time and effort spent on the project before we received your request for a refund. We would be happy to provide you with a detailed report of the work completed on your website if needed.
We would like to reiterate that we are a legitimate company with a strong reputation, and we do not engage in any fraudulent activities. We take pride in providing high-quality services to our clients and have helped many businesses improve their online presence.
We hope that this response clarifies the situation, and we are committed to resolving this matter to your satisfaction. We kindly request you to consider updating your review once your refund is processed, and we will continue to work with you to resolve any further issues.
Best regards,
Team American Website Experts.
