American Blinds Anmeldelser 

I ordered a light grey vertical blinds for 3 windows. We received white blinds. We are past our 30 days. I was asked to email pictures and would be resolved in 2 days. No response from American Blinds.Today I was told by another person they can't do anything for us since we're past the 30 days. We kept the unopened boxes until we were ready to do installation. There were no instructions in any of the boxes. I was also told I should of ordered the swatch. I thought grey was pretty easy to figure out and we received the totally wrong color! They won't help us at all. There is no customer service in that regard. Even though it's their mistake. The website appears to be off on the colors. Which I didn't know about. Over 300.00 down the toilet. Ouch!

Ordering was easy. Extensive selection of window treatment. My order also came fast!

My sales contact was great! He answered a lot of questions regarding how to measure properly and what the weight of the finished product would be. He was fantastic!

I’m not happy with this company. I have used this company in the past and referred all my friends to them. I ordered one blind on 11/9/24 and still have not received it. I have been on hold to talk with someone for 50 min. No luck!

Very happy with my order and customer service was very helpful in having one wood blind valance re-made so that it was snug against the window casing instead of their being a gap!

Blinds arrived early. Excellent packaging. Everything was perfect. They are well made and look great.

scam!!!!! the blinds do not go up!!!

Great product !!
Easy informative website to navigate
Well packaged
Shipped within specified time frame

DO NOT ORDER FROM THIS COMPANY!!!!

At time of order, the website stated my order would ship on 11/27/2024. It didn't ship until 12/4/2024 and won't arrive until 12/11/2024.

We had our bathroom remodeled, and ordered from this company due to the ship date and arrival time. We could have ordered less expensive and better-quality blinds that would have arrived before 12/11/2024 from another site, but we use American Blinds because they would be here earlier. Well, that didn't happen.

When I reached out to customer service, I was told that they would not do anything and that shipping delays happen all the time.

Blinds arrived in good condition and on time. Great value!

I have ordered blinds from this company before and have always been satisfied. However, I believe the quality has decreased. I just got three new mini blinds. The brackets don’t fit the blinds. Instructions are poor and inaccurate. The wands are cheap and flimsy. Do not try to use a 1/16 drill bit, you will need a 1/8 drill bit. Are they trying to maximize profits by offering less quality products?

Had a major problem with a large and expensive blind. Talked to a couple of folks and all were helpful. Received a substitute and it was damaged in transit. Then started to communicate with Nicloe Luera, who stayed with us for multiple communications over a couple of months! She never let it go! Received a final great product but needed some technical help; again Nicole answered the issue and made sure it all got worked out! True service! True professional!

I ordered solar shades for my patio doors and they are awesome. So I thought I'd order cellular shades for my skylights. Big mistake. The directions are so vague, parts are missing and there are extra parts I have no idea where they belong. Tried to put one up today, worked on it for 2 and a half hours with no success. I called customer service and they were useless. Blinds are going in trash. Never, EVER, going to buy from this company again and will never recommend it to anyone.

This company’s customer service is no help at all. I got nowhere with Stacy(?)
I’ve ordered many blinds and installed them myself over the years. ALL of them came with mounting brackets that could be installed 3 different ways, through the top, side or the back of the bracket. The 1/2” micro blinds I ordered have a huge deep head rail with cheap proprietary plastic mounting brackets that can only be mounted through the top. They absolutely will not work on my windows. My window frames aren’t deep enough to mount the brackets (thus the 1/2” micro blind order!). I requested different brackets. They insisted that was not possible and told me it was my responsibility to check that the brackets would work before even ordering the blinds. This is unacceptable since nowhere on their website does it tell me to compare brackets to make sure they will fit before ordering. The best they would offer is to remake the blinds wider so I could outside mount with different brackets for only 20% off so I’d end up paying them 80% more for my order!
Not only that, but the snap on handles they include with the cordless micro blinds are too big and fall off so they’re useless.
The blinds themselves came with a BALI warranty and appear to be quality and the correct color and measurements. That’s the only reason I gave two stars instead of one.
Avoid this company at all cost because you don’t know what you’re going to get.

STAY AWAY FROM THIS COMPANY !!!!!!!!!
STAY AWAY FROM THIS COMPANY !!!!!!!!!! . Vishes and Rud people no customer service i asked for a supper Viser to call me back they told me that the supper Viser will call me back within 3 to 5 business days. so far, it's a week since i called nobody called me
i paid for 2 blinds and can't use them. stay away from this company

Date of experience: August 22, 2024
13689174

Good Budget friendly blinds, they arrive close to original due date. The only problem was that I received emails saying that the order was delayed by several weeks.

I thought I was ordering AMERICAN made blinds but my shipping documents state they are made in Viet Nam. How is that an AMERICAN blind? I have not seen them yet, but it is false to call these American blinds when they outsource the production to a foreign country.

In the past, I have successfully ordered from American Blinds and had a great experience. This time not so good. My order was confirmed on 6/24. On 6/26 I was notified that the order would be delayed and the estimated ship date would be 7/10. The email included a link to check on my order. It has consistently said being made. On 8/5 I tried calling customer service and used the check link there. 7/26 was now the magic date. I then tried calling and requesting to speak to a customer service representative. The wait time was at least 30 miniutes. Unfortunately I missed the promised call back. On 8/6 8:45am Eastern time I tried calling again with the same response 30 minute wait time. I searched the website for an email or mailing address and couldn't locate either. I would rate the customer service line as not helpful.

I ordered two blinds from American Blinds with the tilt adjustment on different sides of each blind.
Unfortunately both blinds were sent with the tilt on the same side.
On 4/18 I spoke to Kymelia Copeland and she promised to remake the one blind. I received an order number and had to submit a photo of the defective blind, which I did on 4/18.

On 5/8, I inquired about them receiving my photo but heard nothing.
On 6/14 I asked where the replacement was and Kymelia replied that they did not receive my photo. I indicated that they were at the bottom of the email and was told that they were not attached.
On 6/15, I resent the photo but no response.
On 6/25 and 6/28 I followed up again by email and no response from Kymelia.
On 7/8 and 7/18 I asked again about the replacement blind but Kymelia does not respond.

Product quality above expectation,concise installation instructions, arrived a little sooner than projected. We're super happy.