I bought four types of mithai from Ambala Rochdale today. Against all expectations, all were terrible tasting and seemed to be stale. It was embarrassing as they were given as a gift. It’s totally ex... Vis mer
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We had outstanding service by Amash Chaudhary at Ambalas Ilford. He was so efficient, helpful and made buying experience so effortless. The way he prepared the box of sweets, the advice he gave regard... Vis mer
Most of the items were not fresh and not crisp. Packaging was pretty bad. Whoever thought of double packaging with difficult to open outer packaging Ambala boxes and plastic inner containers withou... Vis mer
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I ordered some Gulab and Burfi. They were all delicious. Timely delivery. Attractive packaging (nice outer boxes with sealed container inside for freshness). I live in Scotland and there is no chance... Vis mer
3,8
Bra
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Har svart på 18 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to order.
19. mai 2026
Ambala sweets are always great quality…
Ambala sweets are always great quality and absolutely delicious. I tried online order for the first time and it was really easy and convenient.
12. mai 2026
Most of the items were not fresh and…
Most of the items were not fresh and not crisp.
Packaging was pretty bad. Whoever thought of double packaging with difficult to open outer packaging Ambala boxes and plastic inner containers without lids but with just plastic wraps that leaked needs to be sacked.
The boxes used and items packaged in shop purchases are far smarter and cheaper.
No issues with delivery service.
20. mai 2026
Svar fra Ambala
Thank you for your feedback Feroz.
We have shared your comments with the concerned team for review, and they will look into the issues raised regarding freshness and packaging.
We are very sorry for the inconvenience caused and appreciate you taking the time to share your experience with us.
Kind regards,
Cake Box Customer Support
The ladoo and barfi tasted nice
The ladoo and barfi tasted nice. The gulab juman's were very hard and dry.
18. mai 2026
Svar fra Ambala
Hi H. Kaur,
Thank you for your feedback.
We have shared this with the concerned team. Your comments are very important to us and will be taken into consideration for review and improvement.
Kind regards,
Cake Box Customer Support
Delicious and fresh. Great value and service.
I ordered some Gulab and Burfi. They were all delicious. Timely delivery. Attractive packaging (nice outer boxes with sealed container inside for freshness). I live in Scotland and there is no chance of buying South Asian desserts locally. It is wonderful to have online delivery options and taste a bit of my childhood again. Mathai is much better value than high quality chocolate or western desserts but the taste is at least as good. I will order from Ambala again in the future.
8. mai 2026
Bought a tin of mixed mithai as a gift…
Bought a tin of mixed mithai as a gift for friends. They were overjoyed as always. Fresh, delicious treats. Easy to place the order and always quickly delivered, without any problems. Never order from anywhere else now.
14. mai 2026
Excellent products,excellent service.
14. mai 2026
Product leaked
Product leaked- found the quality to be dry and not as sweet (mixed box dry and wet) when I gave feedback earlier I was asked what shop then nothing further….
5. mai 2026
Svar fra Ambala
Hi Liyanah,
We are extremely sorry to hear about your experience and disappointed to learn the product did not meet our usual standards.
Please accept our sincere apologies for the inconvenience caused. Your feedback regarding the leaked product and quality concerns has been noted, and we will escalate this matter internally with the relevant team for further investigation.
Thank you for bringing this to our attention.
Kind regards,
Cake Box Support Team
Excellent Mango Barfi
Wide selection of barfi, the mango 🥭 barfi is excellent, so also the gajjar (carrot) halwa.
Expedient service and delivery.
5. mai 2026
Absolutely beautiful products
Absolutely beautiful products. I have ordered from them many times, never been disappointed.
High quality ingredients, all super fresh and absolutely delicious. Very quick delivery as well.
Highly recommended.
12. mai 2026
Mixed mithai
I have ordered online first time. Mithai was good. But ordered mixed boxes. I like some and some mithai didn't feel fresh.
12. mai 2026
Svar fra Ambala
Dear Soni,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear that some of the mithai in your mixed box did not feel fresh. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been, especially as it was your first online order with us.
We truly appreciate you highlighting both the positives and the areas where we can improve — feedback like yours is very valuable and helps us enhance both our product quality and overall customer experience.
Please be assured that we have escalated this matter to the store team. They will review and investigate this thoroughly to understand what may have gone wrong and to ensure improvements are made so that this does not happen again.
Thank you once again for your feedback, and we hope to provide you with a much better experience next time.
Warm regards,
Cake Box Customer Support Team
The driver said he tried to deliver
The driver said he tried to deliver. However, my father was in all day waiting for his birthday gift. So, I then added to the options to leave in the front porch the next time he delivered. Again, driver messaged to say nobody in which again, was not true and he did not leave in the porch. Now I have paid for the sweets and the delivery and received nothing. Am disgusted that driver has lied about nobody being in.
8. mai 2026
Svar fra Ambala
Hi Debbie,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as it was intended as a birthday gift for your father.
We sincerely apologise for the inconvenience caused. This matter is being escalated with the management team for further investigation.
Kind regards,
Cake Box Customer Service Team
Missing item and lack of quality
Missing item and the rest that arrived was dry and not fresh at all. Looks like Ambala standards have slipped over the years
11. mai 2026
Svar fra Ambala
Thank you for your feedback Nadim. We are very sorry to hear about your experience.
We have escalated this with the concerned team, and they will be looking into the matter further.
Kind regards,
Cake Box Customer Support
The sweets are delicious
The sweets were delivered on time, beautifully packaged and they all taste delicious. They remind me of my time in Pakistan and India. Thankyou.
11. mai 2026
Prompt delivery
Prompt delivery, carefully packaged
However savoury snacks sent had a very short expiry date which would put me off buying more packets at a time
11. mai 2026
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