Altur Anmeldelser 

If you read from the bottom , you can see what kind of company you're dealing with. I'm fed up.

On Feb 11, 2020 18.17,
wrote.
Please, can you please, please just help me??? I just want my money back.

On Feb 3, 2020 21.47,
wrote.
Please, just read through the story. Can I please just have my money back.

On Jan 29, 2020 05.26,
wrote:
Can I please, just get my money back.
-Maríanna

On Jan 23, 2020 05.24,
wrote.
Hello??? I already filled in that list on December 12th. Can I please just have my money back???

Maríanna

On Jan 14, 2020 21.45,
wrote.
I already did!! On december 12th!!
Maríanna

On Jan 14, 2020 20.19, Altur Co info(at)altur.co
wrote
Hi Marianna,
We are so sorry to hear that you’re having issues with your purchase. Please fill the form on this page: altur.....

We’ll work on it as soon as possible.

Thanks

Altur.co

On Tue, Jan 14, 2020 at 8:46 AM Maríanna > wrote:
Okay, can I please just get my money back.
Nobody answering is really unprofessional.
Maríanna

On Jan 9, 2020 21.10,
wrote.
Hello,
Can I please get an answer?

Maríanna

On Jan 5, 2020 19.57,
wrote.
Hello,
Can I please get an answer?

-Maríanna

On Dec 29, 2019 21:59, wrote.
So, I filled in that form on desember 12th, I've still not received the item, money back to my account or a reply from costumer service.
What is up?
Maríanna

On Dec 12, 2019 19:28, Altur Co info(at)altur.co
wrote
Hi Maríanna,
We are so sorry to hear that you’re having issues with your purchase. Please fill the form on this page. https.....

We’ll work on it as soon as possible.

Thanks

Altur.co

On Thu, Dec 12, 2019 at 7.27 PM Maríanna wrote:
Hi,
So no one replied to my last email,
Now it's been a month since my purchase, my card has been withdrawn from, but I still don't have a shipping confirmation.

Maríanna

On Dec 9, 2019 14.46,
Hi,
I still haven't received a shipping confirmation?
It's almost a month since I placed my order.
Maríanna

On Nov 25, 2019 20.54, Maríanna
wrote:
Good day,
I ordered a body-piece on November 13th. The money has already been withdrawn from my card but it hasn't shipped yet.
Did it get lost?
Maríanna

I just received them today. I bought them a month ago, it is quite a long time but for what i paid the quality is really good and much the pictures from their website and Instagram. I'm really satisfied and i will definitely buy again from that company. You just need to be patient. I don't get the negative comments since, after your purchase you get a confirmation email and the tracking number in order to know where your item is exactly. I've written email to the company a couple of times when I got worried about the delay and they were very kind and helpful and wrote back to me really fast. So, it's a yes for me!

Je vis à la Reunion et j'ai recu les 3 articles que j'avais commandé en deux semaines. J'en suis tres satisfaite ! Je pensais sincèrement ne jamais les recevoir ou recevoir des articles de mauvaises qualité et ca n'est pas du tout le cas ! Trop contente !

I ordered two items, and one only arrived a month later. You get what you pay for. As for the second item I am still waiting for it, and when I check the tracking it’s says it’s still in China... why they both weren’t shipped together is beyond me, and will I get the second item? Who knows. I wouldn’t buy from this site again.

Absolutely horrendous online shopping experience. No customer service, possible scam

I was worried after reading such bad reviews here, but after 3 weeks I received my body harnesses and they're good quality for the price! You can track your orders well but it takes a bit of looking & clicking around before being redirected to the Chinese tracking website.

Just a big chinese sh.t that cost 10 times less on aliexpress...
And I hope to receive the second parcel...It's not won yet.
I expected a quality brand as beautiful as the pictures, but I regret to didn't check this reviews before...
Well, never order before checking review. It will be my new way for 2020 year...

The products I ordered are almost lost. There is no way in the web page or on your account to track your packages. When you place your order you get a confirmation email. Later - not a certain time period, can be days - you get a confirmation that your order is “getting prepared to be shipped”. And then thats all information you get. I ordered 5-6 pieces only 1 of them arrived. What happened to the rest of them is a mistery. There are some shipping codes for tracking your package but they dont mean anything when you check you dont get any information it only says “your package is in the origin country” or whatever. No carrier name nothing!
I am very dissapointed will never shop from this shop again!

Really nice! Wait just 10 ou 14 days to receive the order. The universal size for the bodysuit is perfect and the harness leather is correct.

I ordered 2 items. I never received one of them. I complained with the company but they never replied. So I wrote to PayPal, that, after trying to contact the seller uselessly, refunded me.

False Advertising

The product (dress) was received did not match listing sizing or the examples of images of the dress.
Request for refund was sent, with no further follow up from the business received in over 2 weeks.

I will be sending a complaint to the BBB.

i ordered almost a month ago i even paid for the express shipment and i haven´t received anything. I send messages and all that they said is that i have to keep waiting. This is a scam page do not buy over there, worst service i ever had, i want my refund.

I ordered a five item shipment over a month ago. It was split into 3 shipments and while I received 2 items in 2 different shipments, 3 of the higher priced items still haven't been delivered to me, even though the shipment is marked as "delivered". I hit up the company the day before the package was marked delivered and they said it'd arrive "soon" but when it was marked as delivered the next day and I couldn't find it in my mailbox (I was home that day too), I responded in the original thread and got no response. Since then I opened up 2 more support tickets with absolutely no response. I hate this because it's at least $70 wasted on items I was excited about but will clearly never receive. Customer support is trash and I haven't gotten so much as a response, let alone a refund. Save your money and go somewhere with a better track record. I don't normally have this much of a vendetta against a company but this is extraordinarily negligent service and if I can help someone else not make the same mistake as me and lose their money, I will.

I ordered online . Only to find out that they don’t have Philippine Address !
I wrote to them and no one from their company came back to me .

I just want to be refunded for what I paid for . Please just refund me back !!!!!

No reply , no refund . It is a scam !!!!

I got my badass dress 1 month after my order but it was worth the wait! It fitted me like a glove!:)) I looked HOT!

Took more than 2 months to arrive and when finally did the order and packaging was damaged
No follow up or feedback from website....
Absolutely worst buying experience online!
Do a favor to yourself but from other brand

Didn’t receive my item and didn’t receive any answer !:(

Never received my item. Scam for sure. Company replied to one email saying it should arrive soon, never did, and now they have not replied to my 2 emails since.

I ordered a cat suit from Altur, then found these reviews online and freaked out! BUT I not only got my stuff super fast - I also really love it.. it's of fairly good quality and looks great. The only thing is they do not communicate that well - out of three emails I sent them they only replied to one.

I ordered item in January. Never received notification from the post, when I checked tracking the pack was already sent back. Contacted the provider, filled the item not received form. After this no response from the company, never received the item, never received money back. There is 0 answer from their email or the website form. Complete scam.