The initial work was carried out well, however paper work incomplete so can't register with power company plus the battery has stopped working. Like other people I phoned and emailed without getting... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The initial installation and panels were done quite quick and the system itself has been working well. The exception was a lack of option for bird netting and we now have several pigeons nesting b... Vis mer
No completion = no system. Unfortunately we have joined the long line of people who have an incomplete system from AES. Installed in May 2023 we have been ignored by the team ever since. All they... Vis mer
Since the new management has taken over they have been brilliant. The installation was great in the 1st place, but my previous review was 1 * because of the poor aftercare which is essential with sola... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We Are Renewable Energy Specialists Headquartered In Essex With Over 25 Years Experience Combined. We Began As A Family Run Business And Have Been Continually Growing, Expanding Nationwide. We Service Both Residential And Commercial Clients.
Kontaktopplysninger
LP10, CEME Innovation Centre, Rainham , RM13 8EU , Essex, Storbritannia
- 01375806694
- info@alternativeenergyservices.co.uk
- alternativeenergyservices.co.uk
2,1
Under middels
23 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A very frustrating experience
I would like to believe that we were the unlucky customer but so much went wrong that I believe this to be a result of a lack of business systems, experience and team communications. AES delivered the wrong panels twice, forgot to supply the optimisers, delivered insufficient quantities of mounting materials and tried to extract themselves from fitting the essential bird mesh - all of which extended the installation from ‘one or two days’ to 6 weeks of misery whilst they blamed each other or their suppliers. The installers contracted by AES generally performed good quality work and took great care – although why they stopped halfway through the replacement of damaged tiles is a complete mystery considering the good work performed until then.
What was even worse was the total lack of empathy or apology from the directors who ignored emails and appeared to not care – I may not have written this review had they engaged and we worked together to resolve the issues. I was just blanked by AES although one valiant customer relationship manager continues to address the outstanding documentation and questions – even so many of the latter could have been addressed by a proper user induction session.
The 25 years of experience they claim must be embodied between the installation teams but the service we received felt like the AES business had less than 25 weeks of experience. Beware.
I will provide an update once the outstanding documentation and questions are addressed. Yes, the system is operating but I have questions that need to be answered to improve my confidence that all is working as it should.
27. juli 2022
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.