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Alpine Extreme Anmeldelser 17

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TrustScore 1.5 av 5

1,7

Utendørs sportsutstyr
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Utendørs sportsutstyr
  2. Fjellklatring
  3. Vintersportsbutikk

Skrevet av virksomheten

Alpine Extreme kicked off in 2008 in the backcountry of Wyoming. Now we run out of Montana with global fulfillment and a no-nonsense approach to getting gear in your hands. We ship fast, we answer emails, and we stand behind every legit order. If something’s off, hit us at gearup@alpineextreme.co and add us to your contacts so our reply doesn’t vanish into spam. Shipping and return policies are live at alpineextreme.co. We read every review, but if it’s anonymous and unverifiable, we don’t waste time chasing ghosts. Real customers get real support. If that’s you, we’re ready. Let’s fix it.

Kontaktopplysninger

1,7

Dårlig

TrustScore 1.5 av 5

17 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 20 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

SCAM

SCAM. I ordered two products in August 2024, never received anything; at first the company claimed to have sent the products, but they never produced any tracking number and eventually stopped replying. They have stolen $59.94 USD from me.
I have received a marketing email from pedalthemetal.com which seems like the same company - same product, same location, same site format. Based on quick google seacrch such company does not exist. Correct me if I am wrong.
I will happily correct my review if the company gets back to me and returns me my money.

13. august 2025
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No product No response

I have yet to receive my order placed on the 28th of January 2025 (it is now the end of September 2025). I have repeatedly reached out to Alpine Extreme via all of the avenues provided on their website, have sent multiple emails which included images of my order confirmation, and have gotten no response whatsoever.

This place is a scam. Don't order from them.

29. september 2025
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Vurdert til 1 av 5 stjerner

I too ordered the heart bike lights

I too ordered the heart bike lights. Order placed on April 24, 2025. Today is August 24, 2025 — exactly four months later. Still no bike lights. Order #5824438. Numerous emails and their only response is the same original confirmation showing that the “Shipment is on its way”. Sure it is. Just like all the others complaining on here that this is a total SCAM. I have respectively requested a refund. No reply.

24. april 2025
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Vurdert til 1 av 5 stjerner

Scam!

I ordered 3 items. They took the money. Never received any of the items.
You can’t reach them via mail. Automatic reply only. No answers.
BIG SCAM!

20. februar 2025
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Vurdert til 1 av 5 stjerner

SCAM ALERT

SCAM ALERT - they totally fooled me with their legit looking website and social media account. I’ve sent 3 emails inquiring about my order, name is Shelby Downs, order number #5814717, and I get the auto reply each time. They’ve STILL not reached out or responded. No tracking number, not shipping update, no reply. I placed my order on May 23rd. Sent my first follow up email on June 12th, so they can’t say any BS about only having 60 days to report an issue. I’ve followed up an additional 2 times and even sent a message via Instagram (which was not able to send because apparently the user doesn’t allow new messages). I’m so mad I didn’t check trust pilot before placing my order. DO NOT BUY FROM THIS COMPANY

22. mai 2025
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Vurdert til 1 av 5 stjerner

Scam warning

Similar to other reviews here, ordered the heart bike lights. 6 weeks later and no delivery. Two follow up emails with an auto reply. I have a tracking number via Shop which says it is still waiting details and mentions China Post. For a company based in Montana, why would that be the case? Seems sadly, this was a scam, very disappointing.

21. juli 2025
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Vurdert til 1 av 5 stjerner

Same as the others

Same as the others. Ordered 2 heart bike lights over a month ago. I have emailed asking about my order and I receive the automated reply.
The responses to other trustpilot messages also seem very suspicious as they don’t respond to emails but they do respond to being called out and acting very sincere… this seems like a ploy to get people to believe their scam, which I’ll admit is scandalous but smart. If I receive my items I will take this review down but if you see it here in a month from now it means they are 100% a scam.

1. juli 2025
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Suspect this is a scam

Suspect this is a scam. Avoid! Ordered 2x heart shaped tail lights almost a month ago. Order #5814762 was confirmed on purchase and then absolutely no contact or information received since. Have tried to contact them by email twice since seeking an update and just receive an auto reply saying they will be in contact within 24-48 hours… yet no contact received.

1. juni 2025
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Ordered 31 May heart lights x 2 still not received

Ordered 31 May heart lights x 2 - received dispatched email 4 June. Emailed 16 June to gearup@ got 24 - 48 response auto reply. Received no reply in 24 - 48 hours. Sent email again on the 19th. Nadda. Emailed again 23rd. Still not received order #5814756. Looking more like a scam to me. Still no response to emails and not received what I purchased as at 30 June 2025. Messaged on FB nothing. Messaged on Instagram- doesn't accept messages. Asked on images. Nothing. All images have no comments visible - on Instagram and FB. Requested refund 30 June within their refund terms. No response

23. juni 2025
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Scam

Ordered bike lights. Got a shipped email but they never arrived.
Didn't get a tracking number at the time so I had no idea how long they could possibly take to get to me.
Next thing I know I recall I purchased them and it was 3 months later, but never got them. Never got a confirmation that they delivered.
My bad for buying something off Facebook.
Was offered a discount code, can we say baiting, and not replacement of my order.
Sketchy for sure. Protect yourself.

7. juni 2025
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Svar fra Alpine Extreme

Hi Kimberly,

We’re truly sorry this order didn’t arrive as expected.

After reviewing the timeline, we found that your order was placed on March 15 and shipped out on March 18. However, we didn’t receive any communication regarding a delivery issue until June 9, nearly three months later.

While we understand that delays and issues can happen, our refund policy (which is clearly outlined on our website) states that delivery issues must be reported within 60 days of purchase. This policy is in place because most shipping carriers purge tracking data after that timeframe, making it impossible for us to investigate or verify delivery claims beyond that window.

This isn’t a decision we take lightly, and it’s certainly not the norm. The vast majority of our customers reach out promptly if something goes wrong, and when they do, we’re able to resolve it quickly and fairly. Unfortunately, in rare cases like this, we’re simply limited by what data is available.

We stand by our commitment to delivering quality products and great service, and that includes being transparent about our limitations and policies. These safeguards are also in place to protect our customers and ensure we can continue offering fair prices without raising costs to cover unverifiable claims.

Thank you for understanding.

—The Alpine Extreme Team

Vurdert til 1 av 5 stjerner

Yep i got scammed too

Yep i got scammed too. Ordered two heart lights. Paid. Never recieved goods. Enquired after a while was assured they were posted... but recieved no tracking or postal information... not happy.

In response to their reply. I did email them and made contact to ask about the parcel and tracking etc.. they acknowledged my email in December last year and said that they re sent the parcel. However I never recieved any emails about tracking or postal process at all and now they claim because its past 60 days they dont have any responsibility to this. As you can read on other comments from other victims of this company. It's the same scenario.
Their version of a resolution is that its no longer their problem.

Granted time has passed but I'm a busy single mum and I forgot until the other day when I was fixing my bike. I never recieved any tracking or postal information.. I've checked my spam and all email. their argument is lazy.

5. juni 2025
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Svar fra Alpine Extreme

Hi Dyani

We’re sorry to hear this was your experience. We want to provide the full context for others reading your review.

Your order was placed in July 2024. The original shipment was flagged as undeliverable by the carrier. In response, we issued a free replacement in December, even though we hadn’t heard from you. That reshipment was sent in good faith and notification emails were sent to the email address provided at checkout.

We did not receive any communication from you between July 2024 and June 2025. That’s an 11-month gap. By the time you reached out, all tracking data had been archived by the shipping carrier and we were well beyond the 60-day window allowed to report and investigate delivery issues.

Our policies clearly state that delivery issues must be reported within 60 days of the order date. Sixty days is a reasonable and industry-standard window to notice a missing package and alert us. That timeframe gives us a real opportunity to step in while tracking tools and carrier records are still available. Beyond that, we simply have no way to verify what happened.

These guidelines are in place to ensure a fair and consistent process for all customers and to protect against fraudulent claims that can increase costs for everyone.

We’re sorry this wasn’t the experience you hoped for, but we acted quickly when the delivery failed, shipped your order twice, and offered a goodwill discount when resolution was no longer possible. That’s not brushing off responsibility, it’s doing our best within the limits of the systems we all rely on.

For anyone else reading this, if something doesn’t look right with your order, please reach out to us as soon as possible. We’re quick to help when issues are reported within the support window and while shipping records are still accessible.

Alpine Extreme Customer Experience Team

Vurdert til 1 av 5 stjerner

I think this company is a scam

I think this company is a scam. I ordered bike lights 12 weeks ago, haven't received them, emailed twice to ask about delivery and heard nothing back. To Alpine Extreme who don't believe me - my order for two HeartGlo pros was placed on Feb 23, number 5814055. I have sent two follow up emails from my primary email, which is different from the one I used to post this review. I'm already concerned that I used my primary email and visa card to place an order with you, so I wasn't going to use the same primary email again. If you're sincerely a real company you will look up my order number and contact me directly.

11. mai 2025
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Vurdert til 1 av 5 stjerner

Ordered heart bike lights nearly a…

Ordered heart bike lights nearly a month ago, took payment and never received order or heard back when I tried to ask about my order.

12. mai 2025
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Svar fra Alpine Extreme

We’ve made multiple attempts to reach out to the person who posted this, both through Trustpilot and by searching our order system for any match to the name Rachel Kern. Nothing came up. No response. No order. No way to verify anything.

If this was a real customer, we would have absolutely resolved it. But after weeks of silence and no trace of an actual order, we have to call it like it is. This review does not match any real transaction in our system.

We always fulfill every paid order and respond to all customer messages. If anyone has a legit issue, we’re fast to help and easy to reach at gearup@alpineextreme.co.

No sense chasing ghosts or bots. Real customers always get real support.

Vurdert til 1 av 5 stjerner

Do not order from AlpineExtreme

As noted in other reviews this is a scam company. Ordered item, they processed my payment. Never shipped item. Never replied to emails. Phone is disconnected. Slick marketing on Facebook to lure you in with deals.

16. april 2025
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Svar fra Alpine Extreme

This review was posted anonymously under the name "Customer" with no order number, no email, and no way for us to verify the claim. We searched our records and found no matching order, and the reviewer did not respond to any of our follow-up messages through Trustpilot’s resolution system.

We process and ship every confirmed order. We also respond to every message sent to gearup@alpineextreme.co. Our support is handled through email so we can provide fast, trackable responses. There is no disconnected phone line because we do not use a phone-based support system.

If this had been a real order, we would have resolved it without hesitation. But when a review has no trace in our system and no response to outreach, we have to assume it is not legitimate. The language used here closely mirrors fake reviews we have seen elsewhere.

We are a real company with real products and we stand behind every shipment.

Vurdert til 1 av 5 stjerner

Scam

Jeg tror, det er er fupfirma. Bestilte en pakke for 2 måneder siden, og har ikke fået den. Jeg får kun autosvar på mine mails til dem om, at de henvender sig inden for 24 timer, men hører aldrig fra dem.

I think it is scam company. Ordered a package 3 months ago and have not received it. I only get auto-replies on my mails to them saying they will get back to me within 24 hours, but never hear from them.

7. oktober 2024
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Svar fra Alpine Extreme

Brutal to read, but fair. If you’ve been stuck with nothing but auto-replies and zero gear for three months, that’s on us. Full stop.

We dropped the ball hard. No package. No follow-up. No one showing up when it counts. That’s not just frustrating, it’s unacceptable.

We’re not here to disappear behind canned messages. Hit gearup@alpineextreme.co. A real person will get on it. If your order’s still in limbo, we’ll either ship it or refund it fast. No fake promises.

Appreciate you calling it out, even when it stings. That’s how we get our act together.

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