Bad products and no resolution for the customer.
I purchased two items from this company and had issues with their product reconstituting properly. I requested a refund and they sent a replacement. I reconstituted the second item I purchased in my first order, same cloudy and chunky items in the vial I experienced in the first vial. I reached out again and their solution was to send a fourth vial. Upon receiving and reconstituting the third vial, it mixed better but not completely and had particles throughout. I've gone back and forth with this company requesting a refund every time, and every time they ask if I'm reconstituting correctly. This isn't my first or 20th rodeo. Their last email (4+ back and forth) stated "At this time, We will not accommodate your refund request as we are unable to test the pH and contents of the bacwater you are using." I would not recommend this company nor trust their products.






