Stopped working one week after return window. Replaced battery. Clip would not press on as in video. Husband and daughter tried unsuccessfully. Repeatedly emailed and called company, no response. Fi... Vis mer
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I had this Kardia Card for a little more than a year and using on my Samsung S20+. I complained almost a year ago that it gives me "UNCLASSIFIED" result almost 95% of the time. I lived with that any... Vis mer
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I was having trouble with password reset on the Kardia ap so that I could use my Kardia Mobile card that I recently purchased. I called Kardia customer support on a Saturday morning and got a call re... Vis mer
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Die Sechskanal-Messung ist das reinste Lotteriespiel. Manchmal erfasst die App erst nach wirklich mehrmaligem Ansetzten eine Messreihe. Meistes erkennt er den Puls am Knie oder am Knöchel nicht oder e... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
AliveCor is a medical device and artificial intelligence company that sells ECG hardware and software for consumer mobile devices.
Kontaktopplysninger
Maiden Lane 30, 94108, San Francisco, USA
- alivecor.com
1,9
Under middels
90 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Das sollte man unbedingt vor einer Bestellung von KardiaMobile 6L wissen
Ich habe bei AliveCore das KardiaMobile 6L geordert. Beim Konfigurieren der entsprechenden App muss ich bedingungslos akzeptieren, dass alle meine persönlichen Daten kostenlos nach Amerika übersandt werden und ich mit mit einem Jahresbeitrag von 99 Euro den von mir nicht gewollten Service von AliveCore in Anspruch nehmen kann. Von diesen Bedingungen war beim Kauf der Hardware nicht die Rede. Eine Rücksendung scheint auch nicht möglich, weil ich von AliveCore trotz mehrfacher Anforderung bisher keinen Rücksendeschein bekommen habe.
18. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
Wir entschuldigen uns aufrichtig für die Verwirrung bei der Einrichtung und die Verzögerung beim Erhalt Ihres Rücksendeetiketts. Wir möchten gerne einige wichtige Punkte klären.
Erstens ist das KardiaCare-Abonnement für 99 € komplett optional. Sie können Ihr KardiaMobile 6L nutzen, um unbegrenzt EKGs aufzuzeichnen und Vorhofflimmern, Bradykardie, Tachykardie und normalen Sinusrhythmus völlig kostenlos zu erkennen. Zweitens, was Ihre Daten betrifft, nehmen wir den Datenschutz sehr ernst und halten uns an strenge Datenschutzrichtlinien (einschließlich der DSGVO), um sicherzustellen, dass Ihre Gesundheitsdaten sicher behandelt werden.
Wenn Sie das Gerät dennoch zurückgeben möchten, wollen wir dies umgehend für Sie lösen. Bitte senden Sie eine E-Mail an unser globales Team unter support@alivecor.com und erwähnen Sie diese Bewertung, damit wir den Versand Ihres Rücksendeetiketts beschleunigen können.
AVOID
AVOID. THE WORST CUSTOMER SERVICE EVER. POOR PRODUCT. DO NOT WASTE MONEY ON DOCTOR REVIEWS EITHER
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for your incredibly frustrating experience with our product, the clinician review service, and our support team. This is absolutely not the standard we strive for, and we want to make things right. Please call our consumer support team directly at 855-338-8800 so we can immediately escalate your case and address your concerns.
Only work a couple of times
Only work a couple of times. Junk save your money!
7. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize that your device stopped working after only a few uses. We understand how frustrating this is, and we stand behind our products. Often, a quick battery change or a simple Bluetooth reset can resolve this immediately.
We want to make this right. Please call our consumer support team directly at 855-338-8800 so we can help troubleshoot the issue or evaluate your device for a warranty replacement if it is faulty.
KardiaMobile 6L works well in the DUSTBIN
I brought a KardiaMobile 6L from AliveCor.
If you connect the KardiaMobile 6L to your (Dustbin). It may work, you could try connecting It inside of your trash bin, it will work.
In other words AliveCor sent me a second hand rubbish contraption device, which broke down after one attempt. It is a rip off device, it needs to go to the trash tip.
AliveCor, will not give me a refund neither for the Kardia care.
The device is a con.
RUBBISH DEVICE
17. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for your frustrating experience and that your device stopped working after a single use. We want to assure you that all devices shipped directly from AliveCor are brand new, but we completely understand your anger if you received a defective unit.
We absolutely want to make this right and investigate why your refund request was denied. Please call our consumer support team directly at 855-338-8800 and mention this review. This will allow us to immediately look into your account, review your KardiaCare and hardware refund status, and ensure you are taken care of properly.
Two failed devices, no customer service, poor quality product
I have had two of these. The first had a faulty electrode, which they kindly replaced. The second I had for 3years and the battery needed replacing. This is where the issue came. I replaced it and now it doesn’t work at all.
The concept is great, but the quality and build are poor. I completed all the steps to reboot it. I contacted customer service for help. They simply said you are out of warranty. Nothing else. No discounted offer to replace like other companies do.
I am so disappointed. Be prepared unfortunately to spend the money for a one off product which when fails, will mean you are required to purchase a brand new product all over again. It seems wrong when they have such a product designed to help people?
I would sadly not recommend this.
8. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for your frustration. Having your device fail right after a battery change and receiving a dismissive response from our support team is incredibly disappointing and not the level of care we strive to provide.
While your device is outside the standard warranty period, we want to review your case to see if we can help troubleshoot the battery issue or offer a better solution. Please call our consumer support team directly at 855-338-8800 and mention this review so we can take another look and help make this right.
Avoid at all cost
Purchased a product that was not fit for purpose and the returns protocol is absolutely diabolical. They just do not reply to emails, have no returns address and are impossible to contact by phone.
Avoid at all cost.
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the frustration you experienced with our returns process and the delays in communication. We understand how stressful it can be when a product isn't the right fit and you are waiting for a response.
We have reviewed your case and can confirm that your device order has already been fully refunded. Depending on your bank, it may take a few business days for the funds to reflect on your original payment method.
It is never our intention to make returns difficult, and we are actively working to improve our email response times so this does not happen to future customers. If you have not yet seen the refund post to your account or need any further assistance, please call our consumer support team directly at 855-338-8800.
Poor Quality & Customer Service
My device was only used little and kept stored in a padded case. When I needed it it would only read “unreadable: device interference…try again”. I did all the suggested troubleshooting to no effect. I contacted support and they didn’t read my message so I tried contacting again. Their response indicated they’d completely misread (or not read at all) what I’d written. I tried contacting again and got a message saying “sorry for delay… we’ve had a much higher than normal call/email volume”. Undoubtedly lots of upset customers. Am continuing to try but there’s clearly product quality problems and customer service is not at all satisfactory.
1. januar 2025
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Svar fra AliveCor
We sincerely apologize for the frustration with your device and the poor communication you experienced with our support team. We understand how irritating it is to receive unhelpful responses after taking the time to do the troubleshooting steps yourself.
We would like to clarify that the "higher than normal volume" message you received was because you were reaching out during our busy holiday season, rather than a spike in product defects. However, that certainly does not excuse our team misreading your initial messages, and we are very sorry for that lack of attention to detail.
I cancelled my subscription and they…
I cancelled my subscription and they continued charging me, then refused to refund me. Do not trust this company. Also, if you call for customer service they don't care at all that they're ripping you off. They sound like robots and complete sociopaths.
12. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the frustration regarding your subscription charges and the deeply disappointing experience you had with our phone support. It is never our intention to make you feel unheard or disrespected, and we take your feedback about our team's communication very seriously.
We also want to provide some clarity regarding your billing. Please be assured that we do not, and would never, reactivate a customer's subscription after it has been canceled. If you continued to see charges, it is most likely that the initial cancellation process was not fully completed or confirmed in our system.
If you are still in need of assistance, please call our consumer support team directly at 855-338-8800 and ask to speak with a specialist.
Kardia needs to work ALL the time
Kardia caught & helped to diagnose my sporadic afib & tachycardia caused an unpredictable autoimmune disease. I took my Kardia on a holiday visit to see family. It would not work ever. I searched and searched to no avail. It could have been disastrous results for me. My BP plummets to 70/50 and my HR HIT 200+. All I got from my device was "no signal". ??
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We are incredibly sorry to hear about this terrifying experience during your holiday. While we are glad to hear the KardiaMobile previously helped diagnose your AFib and tachycardia, having the device fail to connect and display a "no signal" error when your heart rate spiked is unfortunate.
A "no signal" message usually indicates a depleted battery or a connection issue with your phone (such as Bluetooth needing a reset or microphone permissions being blocked), but in a critical moment, you need a device you can rely on instantly. We want to investigate what happened and make sure you have a fully functioning, dependable device going forward.
Please call our consumer support team directly at 855-338-8800 and mention this review so we can immediately troubleshoot this issue or replace your device if it is faulty and still has an active warranty.
Die Sechskanal-Messung ist einfach nur Müll
Die Sechskanal-Messung ist das reinste Lotteriespiel. Manchmal erfasst die App erst nach wirklich mehrmaligem Ansetzten eine Messreihe. Meistes erkennt er den Puls am Knie oder am Knöchel nicht oder er bricht einfach mal so mitten im Messen die Messung ab oder man muss mehrmals verbinden und , oder usw. Tausend Gründe, warum dieses Gerät einfach nur ein Müll ist und kein medizinisches Überwachungsgerät für so eine ernstes medizinisches Problem
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
Wir bedauern Ihre Frustration mit den Sechskanal-Messungen sehr. Verbindungsabbrüche am Knie oder Knöchel entstehen häufig durch trockene Haut. Ein leichtes Befeuchten der Haut mit etwas Wasser vor der Messung verbessert das Signal meist sofort und verhindert Abbrüche.
Wir möchten sicherstellen, dass Ihr Gerät zuverlässig funktioniert. Bitte kontaktieren Sie uns unter support@alivecor.com und erwähnen Sie diese Bewertung, damit wir Ihnen bei der Fehlerbehebung helfen oder bei einem möglichen Defekt einen Austausch veranlassen können.
So sorry I wasted my money
UPDATE 2: AliveCor asked me to email them with a copy of this conversation which I did immediately. Their automated system replied with a case number. A week later, still nothing from them. I called and an agent told me "oh, it might take 24 hours." I replied that it's been a week. She had nothing to say. I requested speaking to a supervisor and was told none are available. I stand by my original review. HORRIBLE COMPANY! They are probably GIVING HEART ATTACKS not saving people from them!
AliveCor - review case (#1159681).
UPDATE:
I see that after 1.5 YEARS you replied! I called and after being on hold 10 minutes, hung up. If you want to help, please post a link where I can get a return-postage paid envelop to send it back to you for a full refund.
~~~~~~
So sorry I wasted my money! Whenever I feel tachycardic and use Kardia, it tells me unreadable. I can be in the exact same seat and use it the same way when I feel fine and it works. This has been consistent almost a year.
I called the company and they cite "many variables including how moist your fingers are or how much pressure you are using to press on the pads" -- it isn't rocket science and should not vary within a 10 minute period.
14. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the long delay in our response and the frustration you’ve experienced with both the device and our phone support. We understand that "unreadable" results are particularly stressful when you are feeling symptomatic.
Sometimes, a specific device or its signal processing simply isn't a good fit for a user’s unique heart rhythm during tachycardic episodes, and we want to ensure you are not out of pocket for a product that doesn't work for you.
Please email us at support@alivecor.com and mention this Trustpilot review along with your Trustpilot username. This will allow us to locate your support ticket immediately and reach out to you directly with a return-postage-paid label and assist with your full refund.
Unuseful to check aritmia on android, never worked
I was always unable to register my bite. They also stop to support my phone, it was in a list of supported phone.
Then they told me that want to give me a refound, but they want to have back the recorder? Why? You have to give me a refound because you removed my phone from your list after a little time that I had bought that.
4. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the frustration caused by your phone model losing compatibility and the issues you experienced during registration. We understand it is very disappointing when a device you purchased no longer works with your phone.
We also understand your annoyance regarding the return request. To clarify, requiring the physical device back is a standard procedure to process any hardware refund, regardless of the reason for the return. We just need the physical unit back in our inventory to finalize the transaction and return your money.
We want to make this as easy for you as possible. Please contact our support team directly at support@alivecor.com or call us at 855-338-8800 so we can provide you with a return label and get your refund processed immediately.
I recently purchased an AliveCor…
I recently purchased an AliveCor product, expecting the quality and reliability they are known for. However, my experience has been far from satisfactory. The device emits a high-pitched noise that is even worse than tinnitus, making it unbearable to use. This critical flaw was not disclosed to buyers, which is both disappointing and misleading.
As someone who relies on accurate and convenient health monitoring, I am extremely frustrated by this oversight. The constant noise not only disrupts daily activities but also undermines the purpose of the product. I hope AliveCor addresses this issue promptly and provides a solution for affected customers. Until then, I cannot recommend this product to others.
18. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the discomfort. The standard KardiaMobile communicates with your phone via an ultra-high frequency audio signal. While most adults cannot hear this frequency, some people with sensitive hearing can.
Our KardiaMobile 6L device connects via Bluetooth and operates completely silently. Please contact us at support@alivecor.com or 855-338-8800 and mention this review so we can help you return your current device and discuss switching to the silent 6L model.
Device stopped working after first…
Device stopped working after first battery change. Support only interested in warranty!! Avoid.
6. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the frustration. It is disappointing when a device stops working after a battery change, and we’re sorry if our support team's focus on the warranty felt dismissive.
We want to make this right. Please contact us at 855-338-8800 and mention this review so we can escalate your case, help troubleshoot the battery issue, and find a better solution for you.
Pessimo !!!
Pessimo !!!
Comprato Kardia mobile e ha funzionato un giorno
Assistenza pessima Dopo 10 giorni dall’acquisto non sono ancora riuscita ad avere notizie nonostante le mie numerose e-mail e telefonate
Esperienza più che negativa
19. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
Ci scusiamo sinceramente per l'esperienza negativa e per il ritardo nella nostra risposta. È inaccettabile che il dispositivo abbia smesso di funzionare dopo un solo giorno e che lei non abbia ricevuto il supporto necessario.
Vogliamo risolvere questa situazione immediatamente. La preghiamo di inviare un'e-mail a support@alivecor.com inserendo nell'oggetto "Escalation Recensione" o di chiamarci al numero 855-338-8800. Faremo in modo che il suo caso venga gestito con priorità per organizzare la sostituzione o il rimborso.
Got Horrible Experience / Alivecor Financial Problems
Got in contact with customer support because I needed to buy a protection case for the Kardia Mobile 6l.
According to Gloria Gonzales, they are shutting down their products. Except the new very expensive 12 channel ECG. It seems they have huge financial problems, they are even not able to provide support for their existing products.
If I would be Investor of them, I would not invest even one more Penny!
3. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the confusion and any misinformation you received. To be clear, AliveCor is not shutting down our products. We continue to fully support and sell the KardiaMobile, KardiaMobile 6L, and KardiaCard, and we remain the leader in personal EKG technology.
Regarding the protection case, while specific accessories may occasionally go out of stock or be refreshed, our core devices are very much part of our long-term mission. We would like to clarify this with you and help you find the accessory you need. Please contact us at support@alivecor.com or 855-338-8800 so we can correct this and assist you further.
Following up on my previous review…
Following up on my previous review where I was told I would be charged for the appointment that they did not keep, I was billed 6 times on my credit card. That is $414 for one $69 appointment that they did not keep. I am dealing with this thru my bank. BEWARE OF THIS COMPANY
1. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the significant billing errors and the frustration this has caused. We understand how alarming it is to see multiple unauthorized charges on your statement.
Our billing department has investigated your account and can confirm that all six charges, totaling $414, have been fully processed for a refund. Depending on your bank’s processing times, you should see these funds reflected in your account shortly.
We take these issues very seriously and are reviewing what caused this error to ensure it does not happen again. If you have any further questions, please contact us directly at 855-338-8800.
They are outright LIERS
They are outright LIERS. There is no such thing as a "medical grade EKG except an EKG done by a professional Doctor or Tech. There are 12 different parameters involved that must be interpreted by a pro. When I told my Cardiologist's nurse about a reading she made fun of the whole idea! ALSO, they say it's the FIRST such thing. I bought a SonoHealth EKG monitor years ago at Amazon, before THEY, even advertised one. These things are a quick indicator of POSSIBLE trouble. Do NOT trust your life to one!!!
25. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We appreciate your feedback and understand your skepticism, as heart health is a serious matter. We would like to clarify that "medical-grade" refers to the fact that our devices are FDA-cleared and have been clinically validated in numerous peer-reviewed studies to accurately detect arrhythmias like AFib.
While a 12-lead EKG in a doctor’s office provides more data points, the KardiaMobile (Single-Lead) and KardiaMobile 6L are designed to capture medical-quality data in the moments you feel symptoms at home—data that can then be shared with your physician for professional interpretation. Regarding being the "first," AliveCor created the first FDA-cleared personal EKG over a decade ago.
We always recommend using our devices as a tool to supplement, not replace, your doctor's care. If you have further questions about our clinical validation, please contact us at 855-338-8800.
Misuse of data
Spams marketing mails despite preferences. Unsubscribing does not work.
If I can't trust them with an email address, there's no way I would trust them with personal identifiable data.
They claim you can opt out of data processing, but it doesn't appear to be possible. Your medical data is always sent overseas instead of being processed locally on the device.
1. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the frustration with our marketing emails. Please be assured that we respect your privacy preferences; if our unsubscribe link failed to process, it may be due to a technical syncing error. We would like to manually ensure you are removed from all marketing lists immediately.
Regarding your data, we take data security very seriously and comply with global privacy standards (including GDPR) to protect your identifiable information.
Please contact us at support@alivecor.com so we can confirm your email opt-out and address any specific concerns regarding your data.
This is my 3rd one within a year lasts…
This is my 3rd one within a year lasts about 2 months then stops working. I mean should this be allowed? You are selling products that are not worth a penny especially when noone can get hold of customer service and a product that 100 pounds out of pocket doesn't work once again.
31. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra AliveCor
We sincerely apologize for the frustration of going through three devices in a single year. This is certainly not the experience we want for our customers, and we understand your anger regarding the cost and the difficulty reaching our team.
While our devices are designed for long-term use, certain factors like battery seating or signal interference can sometimes cause issues that appear like a hardware failure. We want to investigate why this keeps happening for you and ensure you have a reliable device.
Please contact us directly at support@alivecor.com or 855-338-8800.
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