Algbra Anmeldelser 344

I had a very positive experience with the Algbra support team. Their response was quick, accurate, and extremely helpful. They understood the issue immediately and provided clear guidance that resolved the matter efficiently. It is always reassuring to deal with a support team that is both professional and attentive to customers’ needs. I truly appreciate their excellent service and responsiveness.

I have had great customer service from Algbra, they are always super helpful and quick to respond when I contact them for support. I like how the banking app allows you to track your carbon footprint and the environmental impact of your spending as well as make donations and help with carbon offsetting.

Good very quick response

Great customer service and instant replies my issue was dealt with in 3-5 mins very happy with the service 👍🏽

The interface is easy to use and looks nice. The card it self is nice as well. Customer supports is always amazing to help and respond in great time. Just perfect 👌

Friendly, human, professional service today. My card details were used in a fraudulent manner after being stolen by hackers from my work account. The team went above and beyond on Sunday to reassure me, cancel the card and issue a replacement.

The help and assistance received was very helpful

My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized when my spending pattern changed and they reached out immediately.
On areas of improvement, improved chatbot should be a quick win plus 24x7 service even though I have found current service model very good. To scale up this however would need revision.

Immediate responsiveness, follow up.

The bank transfer function has not worked since Friday and in addition to that, I’m unable to use my card. No customer service by phone just an incredibly poor intercom system which has slow replies. I genuinely don’t know why I bank with these people since they’ve had so much time to sort the issue yet it’s not working. Totally unacceptable.

Good customer service all the time and very good exchange rate when you use it abroad.

Algbra is an excellent platform - it’s easy to use, customer support team are quick and efficient. And the charitable donations feature within the platform is a particularly useful feature.

Love this bank. Staff are helpful and doesn’t take too long for a reply/help depending on the time you give your problem. Prefer this over any other banks (Santander, Danske Bank, Halifax)

Randomly locked my account without any prior notice or any questions prior. Avoid them and you can only get through to them through chat support which is inefficient. My genuine funds are seized for no reason.

Very nice experience good conversation

If I could give them 0 points I would. For the amount of times they froze my account for absolutely no reason at all literally all I did was transfer money to my dad and they blocked my account. And keep in mind this isn’t the first time they done this to me is literally like the 6th time they done it to me and now I cannot buy anything until tomorrow and they give you 0 compensation for their error. So yes are you thinking about joining this bank don’t join it trust me I been with them for years literally and all it ever did was bring me headaches.
Hasim aziz

Very nice agent name Sarah as I had some problems with my transaction after following her advice and cooperate with the requested information all was sorted out very quickly and professional. Thank you Algbra

My query resolved very quickly. Never had any problems with my account.

They wait for you to top up your account and then recover their cashback and close your account. These are just a bunch of clowns